Hardship Level (not applicable for home-based)A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA6
Target Start Date2024-11-01
Deadline for ApplicationsNovember 5, 2024
Terms of ReferencePSP Associate (Salesforce Database) who is passionate about drawing business insight,
informing decision-making, and providing responsive program development and impactful reporting to
stakeholders to support the successful delivery of UNHCR private sector Partnerships strategy in
Malaysia.
2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including
expected travel, if applicable)
Project: Salesforce Database Migration
Phase 1: Project Implementation
โข Support project activities of data migration between the legacy and the new system, liaising with
relevant project stakeholders
โข Monitor and ensure consistency of migrated data across multi-channels. Inform and advise the
supervisor in case of data inaccuracy and special occurrences
โข Perform user acceptance tests on the functions and operational effectiveness of the new system
โข Undertakes other duties as assigned by supervisor
Phase 2: System Administration and Maintenance
Database Administration and Maintenance tasks
โข Perform regular data administration tasks such as processing monthly donations transactions
(Debit card, Credit card, Direct debit, and other payment methods), monitoring regular
automated data feeds into Salesforce, maintaining data consistency, and uploading data from other channels/campaigns manually when needed Perform basic configuration on database platform, and general administration tasks such as new
Donor Database System, new users, and permissions
โข Inform and advise the supervisor in case of data inaccuracy and special occurrences
โข Act as a focal point and handling of database operation issues, following defined support
procedures and working with relevant internal and external parties as required
โข Support database enhancement process for new desired features and/or new systems, liaising
with local, regional, and global UNHCR teams
โข Perform testing of enhancements and provide user training with documentation
โข Ensure that PSP Malaysia meets the highest standards of data protection and privacy laws
Analytics, Reporting & Modelling
โข Create performance dashboard and reports in Salesforce, to support PSP in the day-to-day
operation and to reach programmesโ objectives
โข Analyze payment approval rate stability by monitoring successful payment rate, unrealized
donation rate and unsuccess transactions volume
โข Create new and amend existing reports and dashboards for analysis and segmentation purposes
โข Present written and verbal analysis, reporting, modeling, and research findings to key
stakeholders by synthesizing complex data and concepts into easy-to-comprehend and
comprehensive presentations for programmes to support fundraising activities
Project and Stakeholder Management
โข Work with a range of internal and external stakeholders to satisfy their business intelligence
requirements for analysis, report creation, data extracts, data mining, and data modeling within
a strong project management framework
โข Administrative tasks supporting assigned projects
โข Undertakes other duties as assigned by supervisor
3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting
requirements which will enable performance monitoring)
โข Support is provided in a timely and professional manner
โข Data Maintenance and payment processing tasks are undertaken when needed
โข Training and documentation are provided
โข Reports and Dashboards are created and maintained as is necessary
โข Support to upgrade project is provided when required
4. Qualifications and Experience
a. Education (Level and area of required and/or preferred education)
โข Completion of the Bachelor is desirable in IT system management or Information Systems
Management, or other related fields.
b. Work Experience
(List number of years and area of required work experience. Clearly distinguish between required
experience and experience which could be an asset.)
โข Minimum 3 years of relevant work experience for high school diploma or 2 years of experience
with Bachelor or higher in database management, payment management or IT system
management proved to be relevant to donor or membership database management.
โข Proven experience in a fundraising or sales environment working on donor/customer care and
data processing.
โข Proven experience in managing donor or customer records within a customer relationship
database
โข Work experience with Salesforce is strongly preferred as is any experience with fundraising and
not-for-profit operations
c. Key Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the
performance of the assignment. Clearly distinguish between required and desired competencies)
Required competencies:
โข Proficiency in written and spoken English, Malay.
โข Knowledge and experience of CRM systems - preferably Salesforce
โข Knowledge of MS office especially MS Excel
โข Attention to details, high accuracy and result oriented
โข Ability to collaborate with others, with a flexible and positive attitude
โข Strong communication and interpersonal skills
โข Able to work independently and under pressure
โข Statistical and mathematical competencies
Standard Job Description
Required Languages English
,
,
Desired Languages Cantonese
,Malay
,
Additional Qualifications
SkillsDatabase Management
EducationBachelor of Arts (BA): Information Systems, Bachelor of Arts (BA): Information Technology
Certifications
Work ExperienceInformation Technology
Other informationThis position doesn't require a functional clearance
Home-BasedNo