Below is a summary of the role. Please download the Job Descriptionย ย for further details.
- Role and responsibilities
The purpose of a Protection Caseworker position within the Protection from Violence programme team is to contribute with specific technical competences relating to case management. This position will normally not entail management responsibility of staff, but under certain circumstances the job may entail management responsibility for a very limited number of staff.
The following is a brief description of the role.
Generic responsibilities
- Ensure compliance with NRC policies, guidelines and standards.
Specific responsibilitiesย
Carry out protection case management in line with NRC Protection Case Management guidelines and tools, including conducting intake and assessment, creating and implementing client-centred case plans, following-up on case plans in a timely manner. Support the roll-out of NRCโs Protection Case Management pilot programme, including conducting protection analysis, key stakeholder engagement, and assessment of internal capacity. Participate in any other related activity as delegated / in coordination with the Line Manager (General Protection Case Management Coordinator).Individual case management
Identify and receive referrals of persons at heightened risk. Assist the team in identifying and responding to emergency protection cases. Conduct household visits and interviews to assess the needs of concerned individuals and families. Provide information to individuals and families about their rights and entitlements, including what services are available. Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals. Assess risk and support clients in understanding risks relevant to their protection situation.ย Provide psychosocial support (including psychological first aid) to case management clients, as needed. Refer protection cases to relevant internal colleagues and external partners.Coordination
Contribute to theย maintenance of an up-to-date service mapping of the service providers.ย Receive cases referred from other agencies and actors and follow up on them.ย Advocate on behalf of clients to access services and support clients to effectively represent their views, needs and capacities in all meetings affecting them. Collaborate with other team members when needed, including information sharing and peer-to-peer review. Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers including government social protection agencies.Data management, project management and reporting
Ensure complete andย updated documentation related to each individual case. Manage, file and store data, ensuring the confidentiality and accuracy of the information collected, both in the database and in filing cabinets. Prepare and submit weekly and monthly work plans, as requested.ย Report internally to the Case Management Coordinator on weekly and monthly achievements and challenges. Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the programme. Attend internal case management reviews, planning meetings, and Protection from Violence regular calls. Prepare procurement or cash transfer requests for in-kind/cash assistance in line with case plans and ensure project documents are collected and saved offline and online in line with project requirements and Protection Information Management principles.Capacity-building, dissemination and community outreach
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:
1. Professional competenciesย
These are skills, knowledge and experience that are important for effective performance.ย
Generic professional competencies for this position:
Experience from working in a humanitarian/ recovery context. Previous experience from working in complex and volatile contexts. Working competency in English, both written and verbal. Level of knowledge and practice with Word, Excel, Outlook, etc. required. Documented results related to the positionโs responsibilities.Context/specific skills, knowledge, required education background and experience:
University degree in a social science, international law, or a related field. Experience with case management, social or protection work (general protection case management preferred, gender-based violence or child protection case management acceptable). Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times.ย Good communication skills.ย Excellent interpersonal and problem-solving skills, creativity and flexibility, teamwork and change management skills, developed decision-making skills. Ability to work effectively with people from all backgrounds, and develop strategies to address barriers faced by individuals most at risk of discrimination. Previous training in psychosocial support or psychological assistance. Well-developed organisational skills.ย Experience in conducting community outreach and awareness raising activities. Experience working with databases and tracking tools. Good knowledge of data protection standards. Understanding of protection issues in Ukraine.2. Behavioural competenciesย
These are personal qualities that influence how successful people are in their job. NRCโs Competency Framework states 12 behavioural competencies, the following are essential for this position:
Planning and delivering results Working with peopleย Communicating with impact and respect Handling insecure environmentsKey Information - Please Take Note When Applying
Learn more aboutย NRC here To apply as an internal candidate, please click on the suitcase icon โI am an employeeโ on the top right of the page to be redirected to NRCโs internal career site. Apply by completing all the system-required fields of your experience, employment history, and education in your application. Ensure to attach your latest CV. Submit your application and CV in English. When creating your profile, include your full name as per your passport. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.