Job Purpose and Organizational Context
The United Nations Development Programme is the global development network of the United Nations system that is on the ground in 177 countries, with its Headquarters in New York, USA. The Bureau for Management Services (BMS) is a central Bureau tasked with the development of corporate strategies, policies, tools and systems in key cross-cutting management areas. Drawing on sound analytics and a risk-management approach, BMS supports the achievement of development results through management advice, innovative business solutions, and other corporate services in line with international best practices and evolving needs and expectations of development partners. BMS also ensures policy adherence in operations management within UN Rules & Regulations, safeguarding UNDP’s accountability vis-à-vis Member States and other stakeholders.
UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s Atlas ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To support the UNDP Digital Strategy 2019-2021 and enable the digital transformation of the organization, the Office of Information Management and Technology (OIMT) is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.
Under the overall guidance of the Chief technology Officer (CTO) and Director of the Office of Information Management and Technology (OIMT), and as part of the Portfolio Management Office, the project manager is responsible for managing the implementation of the projects listed in the IT strategy.
In this section list the primary responsibilities of the position (Typically five). As needed add additional context below the responsibilities. Tip: Focus on what the job entails not how to do the job.
Effectively manage the implementation of Information Technology projects:
- Plan and monitor the projects assigned to her/him;
- Manage the production of the required deliverables; ensures that they are delivered within quality, cost and time constraints;
- Direct and motivate the project team, and is responsible for ensuring that the individuals understand their roles and are committed to carrying out their responsibilities;
- Take responsibility for overall progress and use of resources and initiate corrective action where necessary;
- Liaise with Business and OIMT management to assure the overall direction and viability of the project;
- Identify and obtain any support and advice required for the management, planning and control of the project;
- Produce and keep-up-to-date the project’s documentation;
- Manage all aspects of project administration and quality management, with support of Portfolio Management Office (PMO) team;
- Build and maintain relationships with all units within OIMT to ensure that projects tasks and goals are understood and achieved.
Report project progress and coordinate with management:
- Manage the business case and UNDP expectations;
- Manage project boards and other steering committees to assure the overall direction and viability of the project;
- Measure and report on key metrics; ;
- Ensure that all data collected are accurate and delivered timeously in the correct formats.
- Advance the use of a collaborative tools to share information among all levels of management.
Manage change and communicate with users:
- Build and manages the relationship with projects’ clients;
- Develop action plans to address users’ needs ensuring a “user centric” approach, in coordination with Business;
- Dialog with users and ensures that the deliverables meet specified requirements;
- Manage adoption of corporate tools by users (information, training and support);
- Identify, in coordination with business, end user training requirements and coordinate training for new modules and services.
Lead opportunities for improving processes and innovate
- Strive for continuous improvement in collaboration with OIMT management;
- Leverage best practices and innovations to drive overall progress;
- Promote knowledge sharing to accelerate projects, improve end-user satisfaction and optimize return on investment.
- Ability to make new and useful ideas work.
- Ability to persuade others to follow.
- Ability to improve performance and satisfaction.
- Ability to listen, adapt, persuade and transform.
Ability to get things done while exercising good judgement.
- Strong working knowledge of project management to implement IT systems and reengineer business processes (Agile, Prince 2).;
- Strong knowledge of modern IT platforms and of business processes.
- Strong working knowledge about the resolution (both reactive and proactive) of problems, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
Reporting and escalation
- Proficiency in drafting adequate presentations and reports and maintaining project documentation;
- Proficiency in isolating causes and effects, differentiating technical, business and change management issues.
- Ability to demonstrate judgment in decision making and identification of opportunities and threats to UNDP in areas of responsibility.
- Ability to communicate on achievements and issues to end users, managers and senior management.
- Ability to state facts and propose adequate corrective actions when needed
Knowledge Management and Learning
- Shares knowledge and experience;
- Encourages team members to share knowledge and contribute to UNDP practice areas;
- Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills;
Development and Operational Effectiveness
- Ability to perform a broad range of specialized activities related to project management
- Ability to support business process improvements for UNDP corporate applications
Leadership and Self-Management
- Focuses on result for the client and responds positively to feedback
- Consistently approaches work with energy and a positive, constructive attitude
- Demonstrates openness to change and ability to manage complexity
- Ability to work on tight deadlines under pressure
- Master’s Degree in Information and Communications Technology or Business Administration or related discipline with a minimum of 10 years of relevant experience, or Bachelor’s Degree with a minimum of 12 years of relevant experience.
- Extensive knowledge and experience in using standard project management processes and methodologies. Certifications in project management practice are a plus;
- Prior experience leading large project teams for IT system implementation is required; implying reorganizations and evolutions of shared services is a plus;
- 10 years of managing large and complex IT projects for organizations like UNDP.
- Familiarity with Prince 2, Agile Project Management or similar project management methodologies;
- Proven ability to build teams, contribute productively to teamwork and maintained regular communications with users.
- Excellent oral and written communication skills in English, knowledge of French or Spanish is desired.
- Non-Smoking environment.
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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Contract Duration: 364 days