Programme Support Officer (Knowledge Management)

Position Title: Programme Support Officer (Knowledge Management)

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 11 September 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic Republic (the); Latvia; Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

At IOM Headquarters, within the Department of Humanitarian Response and Recovery (DHRR), the Department Support Unit serves as one of the core instruments for supporting the Department, Regional Offices (ROs) and Country Offices (COs) for managing crisis preparedness, response and recovery.

Under the overall supervision of the Deputy Director of DHRR, and the direct supervision of the Emergency Preparedness and Response Officer, the Programme Support Officer (Knowledge management) will provide technical and process related support for the coordination and development of IOM’s humanitarian response and recovery portfolio with a specific focus on knowledge management through the following responsibilities and accountabilities.

Core Functions / Responsibilities:

1. Provide technical inputs and support for the internal coordination and mobilization of DHRR’s knowledge management efforts, in line with department’s and organization-wide initiatives, including but not limited to reporting exercises and knowledge management.
2. Provide technical and process related support for the operationalization of DHRR knowledge management initiatives that enhance efficiencies and promote coherence and complementarities with the department.
3. Coordinate the content development of DHRR’s internal and external platform such as the IOM Emergency Manual in close coordination with the relevant divisions including other departments.
4. Compile information and provide technical inputs to support the design and production of key knowledge management products for internal and external dissemination.
5. Monitor knowledge management trends, initiatives, requirements and opportunities across the humanitarian ecosystem and within IOM and disseminate updates to relevant DHRR staff, and reflect in the existing knowledge management efforts within the department.
6. Attend IOM Innovation and Knowledge Management Working Group and facilitate DHRR contribution to their efforts.
7. For Level 3 (L3) emergencies, assist the Migration Emergency Coordinator (MEC) and Crisis Coordinator with a specific focus on strengthening knowledge management of the crisis including but not limited to maintaining core information and documents and assisting the development and review of the situation reports and other products.
8. Review project proposals and reports submitted by COs, ROs and DHRR according to IOM and donor requirements, document ambiguities and substantive errors according to the IOM Project Handbook when and if requested.
9. Support inter-departmental knowledge management initiatives broadly as needed.
10. Undertake duty travel to support COs and ROs as required.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Political or Social Science, Law, Human Rights, International Affairs, Migration Studies or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in the field of knowledge management and collaboration;
• Experience in the design of websites, social collaboration platforms, international consultation processes, communications and/or policy development;
• Experience in the field of humanitarian response and recovery, especially in the context of disasters, conflict or post-conflict/disaster areas; and,
• Experience working at an international level with the UN, international organizations and non-governmental organization and in complex humanitarian operations.

Skills

• Excellent research, writing, communication and analytical skills;
• Skills of designing and managing website and/or social collaboration platforms; and,
• Skills of publication design.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.