Patient Accompaniment Navigator

Description

Position Title: Patient Accompaniment Navigator

Reports to: Senior Director of Program Support

Location: Boston, MA

Position Type: Full-Time, Temporary. Expected end date: 9/1/2023.

Position Overview

The Patient Accompaniment Navigator is primarily responsible for managing the overall programmatic and financial components for patients and their families traveling to Boston from Partners In Health (PIH) sites to receive medical care. This person will leverage the vast network of partners, volunteers, and resources within the PIH network to ensure patient/family needs are met and receive appropriate supports as necessary, while also working closely with Legal and Finance departments to ensure the proper legal/financial agreements with collaborators. This role will serve as the focal point of contact for all matters concerning the patient and will liaise closely with PIH Coordination Site teams as well as community resources, hospitals, medical providers, and other individuals as necessary. This person will also serve as point of contact for PIH international staff traveling to Boston to receive medical care on an as needed basis.

Responsibilities:

Oversee Patient Caregiving (30%)

 Oversee caregiving responsibilities to ensure patients’ medical needs are met and the patient has access to medical interpretation, pharmaceutical assistance, transportation, nutritional support, and other support services.

 Work closely with patient caregiver to liaise with patient’s medical team, social workers, to ensure clear communication on patient progress.

Oversee Social Accompaniment for Patients and Families (40%)

 Manage pre-departure and arrival logistics for the patient, including flight bookings, airport pick-ups, and ensuring patient has urgent food, clothing, or hygiene items prepared

 Arrange housing for patient/family within appropriate proximity to where patient is receiving medical care, including identifying a certified/licensed nurse or caregiver should the patient necessitate in-home care

 Ensure caregiver routinely identifies and addresses patients’ need for clothing, hygiene items, and other supports as necessary to ensure patient’s non-medical needs are met

 Identify community resources and link patient and caregiver to opportunities and resources accordingly

 Facilitate connections with visitors and others in local community and help arrange activities, social outings

 Assist with arranging transportation to medical appointments as needed

 Maintain ongoing communication and relationship with patient caregiver to ensure comprehensive support for both patient and caregiver

Collaboration with PIH teams (30%)

 Maintain clear and consistent communication with identified relevant stakeholders within PIH about relevant issues with attention to confidentiality

 Work closely with Finance, Development, Global Policy and Partnerships and Program Support teams to collaborate on financial agreements, fundraising needs, and other areas accordingly

• Manage overall budget for accompaniment package and work closely with Finance and Development to monitor spending and additional fundraising needed

   Provide written updates and other information needed for donor engagement and reports

  📌 𝗛𝗼𝘄 𝘁𝗼 𝗴𝗲𝘁 𝗮 𝗷𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗻𝗶𝘁𝗲𝗱 𝗡𝗮𝘁𝗶𝗼𝗻𝘀? 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝗮𝗻𝗱 𝗨𝗡𝗗𝗣 𝟮𝟬𝟮𝟮 ✔

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

   Manage existing partnership relationships and leverage PIH network to build new partnerships in greater Boston area in housing, patient accompaniment, social support

  Qualifications:

   Bachelor’s degree preferred.

   2-4 years experience in patient care coordination or social work required.

   Excellent administrative, organizational, and communication skills, especially the ability to liaise and communicate clearly and timely with others.

   English and Haitian Creole required; other languages preferred.

   Excellent interpersonal skills.

   Demonstrated diplomacy, and ability to exercise sound judgment and maintain confidentiality of sensitive information.

   Ability to interact professionally with culturally diverse colleagues and constituencies.

   Ability to work independently and take initiative, as well as to work cooperatively with a diverse team.

   Ability to work in a fast-paced environment, manage multiple assignments, prioritize workflow, adapt to fluctuating workload, and meet deadlines.

   Interest in social justice and global health strongly desirable

   Please note that we are not able to sponsor U.S. work authorization for this role.

   Background check required.

  Organizational Profile

  Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

  As of today, PIH runs programs in 12 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

  Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states, and municipalities.

  Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.