Operations Manager

  • Added Date: Monday, 22 February 2021
  • Deadline Date: Friday, 19 March 2021

The Operations Manager is responsible for project-wide operations, ensuring compliance and effective operational support, including managing program facilities, assets, procurement, and logistics. S/he provides both direct and remote supervision to Procurement and Logistics Officers who conduct market surveys, identify vendors, procure cost-effective goods and services, and facilitate movement of goods to grantees and activity sites. S/he also supervises drivers and an IT Officer responsible for maintaining connectivity, information security, and equipment.

Note: This position will be based in Yola, Nigeria.


Primary responsibilities include but are not limited to the following:

  • Ensure streamlined operations systems in line with Creative and donor rules and regulations;
  • Provide administrative and logistical support to the portfolio of programs;
  • Ensure an in-depth awareness of operational issues in the context of Northeast Nigeria;
  • Streamline and maintain procurement processes to meet grant deliverables and milestones;
  • Serve as the primary liaison to all vendors and subcontractors;
  • Responsible for day to day management of subcontracts with international vendors;
  • Serves as primary liaison for Creative HQ on international subcontractor issues;
  • Manages and oversees staff responsible for arranging travel and logistics for staff and project equipment and inventory;
  • Provides timely and accurate reports on location of staff and assets and maintains proper hard and soft copy files for each. Reports may be requested by HQ or donor;
  • Responsible for program compliance with Task Order, USG rules and regulations, and Creative policies and procedures;
  • Supports COP in all operations tasks and duties;
  • Manages, trains, and mentors key Nigeria team members in the areas of administration, logistics, procurement,; and
  • Respond to requests from donor and supervisors as needed.


  • At least five years of relevant work experience, including experience with a Contractor or international NGO managing an office or program.
  • At least four years of experience supervising complex, high-speed, and challenging field operations in developing countries.
  • Familiarity with or have experience in community participation-type projects as well as those that are political in focus.
  • Experience with operations, logistics and subcontracts in an insecure environment.
  • Knowledge of basic operating procedures in high-risk environments.
  • Experience in conflict, post-conflict, or transitional state environments.
  • Proficient oral and written communication skills in English.
  • Fluency in one or more of the local state languages in the Northeastern part of Nigeria.
  • Strong analytical capacity.
  • Previous experience working with USAID desired.
  • Must be willing and able to work in Yola, Nigeria.
  • Must have existing work authorization for Nigeria.

This vacancy is archived.

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