Organizational Setting
The main aim of the FAO country offices, which are headed by an FAO Representative, is to assist governments to develop policies, programmes and projects to achieve food security and to reduce hunger and malnutrition, to help develop the agricultural, fisheries and forestry sectors, and to use their environmental and natural resources in a sustainable manner.
Reporting Lines
The NAITS Help Desk Support for Samegrelo-Zemo Svaneti region shall report to and operate under the overall supervision and responsibility of the FAOR in Georgia, the administrative guidance of the AFAOR, the direct supervision of the Technical Advisor, in collaboration with the National Team Leader of GCP/GEO/021/MUL project, and in cooperation with other staff of the FAO in Georgia.
Technical Focusย
Provide technical expertise for the appropriate planning, development and implementation of the FAO project and timely delivery of the project outputs.
Tasks and Responsibilities
The NAITS Help Desk Support for Samegrelo-Zemo Svaneti region will have the overall responsibility to support the implementation of the NAITS (National Animal Identification and Traceability System) national rollout, ensuring that all relevant queries from the NAITS users are timely answered and issues are timely addressed. The functions of the Help Desk will include but not be limited to the below:
โข ย ย Ensure communication with the system users, answer questions and queries as required, provide feedback and instructions or report issues related to the NAITS operation team. Provide feedback to users once reported issues have been resolved;
โข ย ย Disseminate information among the system users regarding any outstanding technical issues, updates and changes of the NAITS;
โข ย ย Maintain the NAITS manuals in line with user requirements and feedback, as well as changes in the system (review, provide comments and edit once agreed with NAITS team);
โข ย ย Actively participate in the NAITS system testing process and implement test scenarios for each module as requested;
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
โข ย ย University diploma preferably in natural sciences or in technical fields, etc.
โข ย ย Minimum 2 years of related work experience preferably in animal identification/registration
โข ย ย Working knowledge of English and Georgian
โข ย ย National of Georgia or resident in the country with a regular work permit
FAO Core Competencies
โข ย ย Results Focus
โข ย ย Teamwork
โข ย ย Communication
โข ย ย Building Effective Relationships
โข ย ย Knowledge Sharing and Continuous Improvement
Technical/Functional Skillsย
โข ย ย Excellent communication and presentation skills in Georgian, English and Russian languages
โข ย ย Full computer literacy (general skills)ย
Selection Criteriaย
โข ย ย Extent and diversity of experience
โข ย ย Applicability of the skills and experience in the Georgian context