Middle East Senior Programme Coordinator

  • Added Date: Wednesday, 22 April 2020
  • Deadline Date: Tuesday, 30 June 2020

General Description of the Programme/GOAL

Established in 1977, GOAL is an international humanitarian agency, with a team of 2,400 personnel, dedicated to alleviating the needs of the most vulnerable communities. Currently operating in 13 of the world’s most vulnerable countries, GOAL delivers a wide range of humanitarian and development programmes, ranging from humanitarian relief in disaster situations, to focusing on nutrition, food security, and building greater resilience and sustainable livelihoods.

GOAL has an annual budget of an estimated €100 million and is supported by a range of donors including the Governments of Ireland, UK, USA, the European Union, individuals, trusts and foundations. GOAL values the power of partnership and works with local and international partners to achieve its mission.

Job Purpose

The Middle East Programme Coordinator is responsible for coordinating the provision of Head Office support to the ME Regional Director, Country Directors and senior in-country team for the effective implementation of GOAL’s programmes including response to the Syria crisis.


The role reports to the Middle East Regional Director and also liaises closely with the Operations Manager, HQ, which is part of the wider HQ Programmes Unit. There is a lot of engagement required with

Country Directors and their Senior Management teams; Head of International Programmes; HQ Syria Operations Group; and HQ Senior Management Team.

Summary of Key Functions

  1. Provide HQ oversight and support to the Middle East Regional Offices.

  2. Facilitate cross functional HQ co-ordination for the country offices in the Middle East.

  3. Line management of Programme Support Officer – Middle East

  4. Provide support to the Syria senior management team on all aspects of Syria response;

  5. Contribute to quality and effectiveness of programmes

  6. Manage HQ relationship and communication with ME region institutional donors;

  7. Involvement with Communications team on external engagement and advocacy as it impacts the Syria emergency response programmes.

1. Provide support to the Regional Director and Country Directors in Middle East Region

· Work very closely with the Regional Director and Country Directors (Syria, Turkey and Iraq) and Syria senior management team (based in Jordan and Turkey) on all programme and operational issues;

· Strategy & Planning – support the Regional Director and country offices senior management team to develop and monitor effectiveness of annual country plans;

· Risk Management – Support the RD and CDs to maintain their risk management practices and review and feedback on quarterly risk matrix and ensure actions are followed up;

· Contingency Planning – participate in Contingency Planning for the Syria Response and follow up on relevant actions;

· Produce monthly progress reports for ME which will support learning and monitoring across the region.

2. Represent ME region and facilitate cross functional co-ordination in Head Office

· Facilitate good working relationships with cross functional teams in HQ for GOAL that support the Middle East.

· Convene the regular Syria Operations Group in HQ, ensuring updates, learning and support between logistics, finance, compliance and operations;

· Ensure HQ Senior Management are informed on a timely basis on critical Syria issues;

· Present updates to senior management team and GOAL board when required;

· Participate and support all activities related to funding for the Middle East

3. Manage HQ relationship and communication with ME institutional donors;

· In close co-ordination with the Regional Director and Country Directors, maintain HQ relationships and regular communications with ME key institutional donors;

· Work very closely with ME RD to ensure there is a strong trusted relationship with all donors;

· Participate in donor meetings and reviews and present on key issue to donors where appropriate;

· Ensure donors are kept informed of any critical issues affecting programme implementation;

4. Contribute to quality and effectiveness of ME programmes

· Provide quality timely support to country and HQ teams and ensure good collaboration during the development of proposals and applications for funding to donors

· Develop grant management systems that ensure the development and submission of high quality reports to donors.

· Represents country offices programmes internally at HQ, including in Project Review Committee (PRC) meetings.

· Donor compliance - Review all contracts and letters of agreement from donors and highlight key conditions for field and relevant staff in HQ prior to signing;

· Ensure monthly financial reports are reviewed with HQ Operations Accountant for expenditure levels, discrepancies and gaps; follow up with field informing senior management where there are concerns.

· Participate in key grant management meetings with the Country Office teams and HQ Operations throughout the programme lifecycle;

5. Line management of Programme Support Officer – Middle East

· Performance manage the PSO through regular weekly meetings, feedback and setting up clear performance indicators which will be reviewed through the annual performance appraisal process. including

· Provide input on training and development needs and schedule the training and development in conjunction with the Operations Coordinator and HR;

· Regularly monitor Middle East work plan and ensure shared objectives are being reached;

· Support PSO to manage the HQ partnership framework agreement (PFA) approval process in an efficient manner;

· Oversight of PSO responsibilities for accurate filing, updating of grant management system (GMS);

6. External Engagement and advocacy

· Support the Syria Communications Co-ordinator and HQ Media/Communications team on development of internal and external communications

· As appropriate represent GOAL in external sectoral networks – facilitate the exchange of technical information and identify opportunities for cooperative work and joint ventures with other agencies.

· Ensure maintenance of accurate country, project and programme information on the relevant intranet and internet pages.


· Procurement and Logistics - Provide programme representation on Tender Committee Meetings (TCOMs) for all high value Middle East procurement carried out in HQ;

Person Specification


· A minimum of five year’s field experience in emergency humanitarian and/or development programs;

· A Masters level degree (or higher) in Development or related field;

· Previous experience/knowledge working on Syria / the Middle East

· Demonstrable experience in Programme cycle management;

· Previous experience managing multiple country desks;

· Excellent proposal development, grant management, analytical and report writing skills;

· Strong interpersonal skills as working with multiple teams is essential

· Strong communication skills: written and oral

· Proven track record in the representation and the management of relationships with institutional donors (including DfID, ECHO, USAID (FFP, OFDA), BPRM, GIZ).

· Proven ability to co-ordinate cross departmental groups and communicate with multiple stakeholders;

· Fluent in spoken and written English with strong analytical skills.


· Previous Management experience working at HQ with INGO

· Language skills – Turkish, Arabic highly desirable.

· Specific knowledge or experience of GOAL’s thematic programmes or sectors.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.


Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Equal Employer Statement

Consistent with GOAL’s core values of humanitarianism; integrity; respect; partnership and courage, we place a significant emphasis on equality in our working environment.

GOAL is committed to treating all its employees with dignity and respect and values diversity, which it believes enriches an organisation. To reinforce this commitment, all company activities, policies, practices and procedures are to be carried out in accordance with this global standard.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

GOAL believes that our strong commitment to equal opportunity and equal treatment helps to ensure that there is no unjustified discrimination in the recruitment, hiring, training and development, promotion, compensation, benefits, retention, and discipline of staff and volunteers.

GOAL aims to provide a work environment that fosters fairness, equity, and respect for social and cultural diversity, and that is free from discrimination, harassment [and vilification] as determined by applicable laws.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.

This vacancy is archived.