Manager, Talent Acquisition Operations

Tags: Global Health Environment
  • Added Date: Thursday, 28 July 2022
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The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Talent Acquisition Department

The Global Talent Acquisition (TA) Department partners with CHAIโ€™s leadership and management teams to ensure that we attract and hire quality candidates to fulfill our human resources needs. Due to the success of our initiative we continue to grow exponentially. As a result, the TA Department plays a critical role to recruit and hire staff that will be a part of an organization proud of its culture and values. At CHAI, we work in a fast-paced, results-driven environment. Our teams are respectful, collaborative, humble and thrive in an uncompromising culture of excellence.


CHAIโ€™s Global TA team hires candidates through a wide range of methods. The Manager, Talent Acquisition Operations will optimize internal processes for CHAIโ€™s global TA team, support with people management and maintain a number of key external partnerships. They will serve as a key advisor to the global TA team to identify current gaps in efficiency, and independently drive process improvement for the department as a whole.


Operational Support โ€“ 55%

Proactively liaise with internal HR department staff on cross cutting themes related to Talent Acquisition at CHAI, and communicate challenges that occur within the Recruitment process to other HR leaders to ensure there is internal collaboration in resolving issues with CHAI Hiring Teams.Lead position assignment to Global Recruitment team members and provide guidance to Hiring Teams when requesting support on the new hire processes, including but not limited to: uploading job descriptions, DEI Considerations, level of positions, compensation guidance, and base location requirements.Develop a deep understanding of CHAIโ€™s recruiting operations and effectively communicate the talent acquisition process across the organization.Manage internal and alumni candidate process: manage and update the database of current internal, and alumni candidates, serve as main point of contact for employees, hiring teams, and managers on internal recruitment processes and communication. This process will involve, but isnโ€™t limited to:Review, edit, and advertise all new positions on CHAIโ€™s careers portal.Complete reference checks for candidates hired through Global Talent Acquisition team.Develop background check process, aligning with donor reporting requirementsComplete ad hoc recruitment of full time and volunteer positions: completing kick off calls with hiring managers, screening resumes, interviewing candidates, scheduling interviews, and extending offers.Provide ongoing guidance and recommendations on recruitment process optimization through ongoing collaboration with internal HR teams, and other recruitment operations stakeholders.Manage the maintenance, and update of existing recruitment resources available to the organization, including the development of new resources.

Administrative Support - 20%

Daily management of Recruitment Team inbox: effectively triage communication that comes to the Recruitment Inbox to the appropriate members of the Global TA/HR Team, ensuring to respond to questions and urgent matters in a timely fashion.Create and update Global TA Team Process documents, including training materials, communications templates, and reference documents.Manage the Global TA Team Job board database(s), and provide ongoing guidance/updates to the TA Team on job board management.Work closely with Associate Director, Global TA on the creation, and management of resource development for Hiring Teams.Work closely with CHAIโ€™s HRIS, Systems Analyst to optimize recruitment search and reporting functions. Support streamlining systems on the recruitment side; provide guidance to team members on better utilization of existing system.Facilitate systems integration and local training efforts with CHAIโ€™s HRIS system โ€“ working with HRIS Systems Analyst Manage the triaging and responses to messages directed to the Talent Acquisition inbox.Coordinate Global Talent Acquisition bi-weekly team meetings and agendas.

People Management - 15% โ€“ this position has the flexible opportunity to manage one to two direct report(s). This would involve:

Overseeing the execution of their full-cycle recruitment processes. Ensuring that direct reports are supported with operational/logistical matters, applicant tracking, maintaining relationships with hiring managers and following other processes.Provide advice, coaching, and act as a thought partner to direct reports and others on the team as needed.Troubleshoot and recommend solutions for a wide range of issues and queries that arise daily.Provide feedback on a weekly basis and conduct annual performance reviews.Work with direct reports to assess their professional development goals and set achievable short-term and long-term targets. As needed, coordinate across the broader global HR team to ensure opportunities are made available for growth that align with these goals.Step in to provide coverage for direct reports when direct reports are offline.Track personal time-off, vacation and other leave days.

External Relationship & Pipeline Management โ€“ 10%

Manage relationships with professional and academic partners to place short term volunteers and externs: screening candidates, confirming funding, and reviewing financial agreements.Manage pipeline of referral and volunteer candidates: interviewing and maintaining contact with candidates and sharing profiles with members of the Talent Acquisition and hiring teams.


Bachelorโ€™s degree & 5-7 yearsโ€™ experience in an HR/Recruitment capacity2+ years of experience in people-leadership creating and developing high performing, diverse, equitable, and inclusive teams along with successful communication, collaboration and relationship buildingExpertise in creative sourcing and applicant developmentDemonstrated experience conducting a diverse range of interviews (behavioral, technical, etc.)Strong written and oral communication skillsSelf-motivated and capable of working independently as well as with a teamStrong organization skills, and exceptional attention to detailAbility to multi-task and work in a fast-paced environment with limited structureStrong interpersonal skills; strength in developing and maintaining client-management relationships, particularly in a virtual capacityProficient in Microsoft Office, particularly Excel, PowerPoint and Word.


Experience presenting to large audiences or other relevant public speaking experienceExperience developing DEI recruitment strategiesExperience developing assessment tools for Hiring Managers

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