Knowledge Management Intern

Tags: internship
  • Added Date: Thursday, 25 June 2020
  • Deadline Date: Wednesday, 08 July 2020

UNDP’s Bureau for Management Services (BMS) has an established HR Service Centre in Copenhagen, Denmark – Global Shared Services Unit for Human Resources (GSSU - HR) – which provides human resources administrative services for UNDP, and also for a number of other UN system partners. UNDP uses a partly customized PeopleSoft ERP system ‘ATLAS’ and provides services to clients in 177 countries worldwide. GSSU-HR comprises of Global Payroll Services (GPS) and Benefits & Entitlements Services (BES).

The mandate of the Global Payroll Services (GPS) focuses on ensuring timely and accurate client support and global payroll services to HQ, regional centres and country offices for UNDP and partner agencies. GPS provides services to more than 40,000 people annually with average of 35,000 per monthly payroll. We are seeking a Knowledge Management Intern who will be asked to support the Unit with ad hoc client support, data analysis and global communications to facilitate this mandate.

One of GPS key functions is training of Human Resources Administrators and Global Payroll Administrators in ERP HCM and payroll related functions. Over several years, GPS built various training content that had been shared with users in various units around the globe, and which serves as a baseline for induction training in payroll. It is expected that the Intern will assist with maintaining, customising and improving upon the current platform and content.

Under the overall leadership of the Global Payroll/Client Support Manager and day-to-day supervision of the Payroll Analyst, the Knowledge Management Intern will support team activities that contribute to training/knowledge transfer and drawing ‘lessons learnt’ as well as consolidation of inputs for policy level discussions.

Duties and Responsibilities
  • Review the existing knowledge management tools, system and content to identify the existing gaps
  • Maintain the existing content into the format used by GSSU KM team
  • Optimize and update the knowledge management tools, related to payroll content, to facilitate knowledge sharing among team members and for new payroll and HR administrators. With this responsibility, the Knowledge Management Intern should focus on facilitating the ease of use of the Knowledge Management Platform
  • Ensure proper set up to allow for different levels of access based on the user role: either internal to GSSU; or external to GSSU, i.e. knowledge management platform for use by Human resources and Global Payroll Administrators globally 
  • Monitor and develop strategies to increase user engagement for the GSSU’s Knowledge Management Platform
  • Support GPS in documenting so far not captured knowledge and practices and putting those into required format
  • Liaise with GSSU to ensure uniformity of purpose on knowledge management activities. In addition, ensure synergies with the GSSU units on the new knowledge management system without compromising the GPS requirements
  • Create simple training guides for use of the platform, targeting both internal and external users
  • Support GPS in creating and maintaining its Intranet pages
  • Data management and analysis
  • Client reporting, KPIs and Case reporting and tracking (PowerBI)
  • Design, conduct and analyse results from Client Satisfaction Surveys and other surveys related to GSSU
  • Ensure Global communication to clients and across units related to ERP HCM & Payroll administration.
  • Facilitate knowledge-building and global communications support throughout UNDP’s clustering rollout of the HR and Local Payroll Centralization project 
  • Other support in the area of ICT and Business Process Review as required

The key results have an impact on the overall efficiency in UNDP HR management and success in implementation of operational strategies. 

  • Interest and motivation in working in an international organization
  • Outgoing and initiative-taking person with a goal-oriented mind-set
  • Communicates effectively when working in teams and independently 
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
  • Responds positively to feedback and differing points of view
  • Consistently approaches work with energy and a positive, constructive attitude 
  • Able to work effectively as part of a team 

Required Skills and Experience

Pre-requisite for candidate (to be shown in CV)

  • You must meet one of the following requirements:
    • You are currently in the final year of your Bachelor’s degree; or
    • You are currently enrolled in a Master’s degree; or 
    • You have graduated no longer than 1 year ago from a master’s degree or equivalent studies 
  • Has sound knowledge of Microsoft cloud technologies (Office 365, SharePoint Online)
  • Has experience in one or more of the Microsoft collaboration and productivity tools: Microsoft Office 2013 and later, SharePoint 2010 and later
  • Has experience and knowledge in at least one of the following SharePoint skillsets: site management, document management and “app” development with InfoPath forms and Nintex Workflows
  • Knowledge of HTML5, CSS, graphic design and web standards/best practices is highly desirable
  • Communications background would be an advantage
  • Business Intelligence tool and approaches (PowerBi, Tableau)
  • Fluent in written and spoken English. Knowledge of other UN languages is an advantage.
  • You are currently in the final year of your Bachelor’s degree; or
  • You are currently enrolled in a Master’s degree; or 
  • You have graduated no longer than 1 year ago from a master’s degree or equivalent studies 


  • In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly
  • Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend
  • Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions
  • Interns are not considered staff members and may not represent UNDP in any official capacity
  • Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern
  • The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship
  • UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
  • The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed
  • Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship
  • The intern must provide proof of enrolment in health insurance plan
  • Interns are not staff members and may not represent UNDP in any official capacity
  • Intern is expected to work full time, but flexibility is allowed for your education programme
  • Eligibility for residency and undertaking internship in Denmark
  • The intern will have to make his/her own arrangements for internship, travel, VISA, accommodation etc.

How to Apply?

Do not miss out on this opportunity to be a part of this international team and apply through the UNDP Jobs platform[1], by the deadline 8th July 2020, midnight (CET).

Please note that only shortlisted candidates will be contacted and called for interview following the deadline. If you have any questions, please write to us via email address 


This vacancy is archived.