IT Local support at the Country Office in Guyana - Consultant
Guyana:
The Inter-American Development Bank (IDB) consists of 26 country offices throughout Latin America and the Caribbean. The ITE department has the need of a consultancy to provide and maintain a reliable and efficient IT environment at the Country Office (Representation) in Guyana.
The mission of the team:
The Information Technology Department (ITE) is committed to enable the mission of the Bank of improving lives by delivering value to the business through technologic solutions in the Headquarters and the Representations, including infrastructure and services.
What you will do:
路 Provide end-user support to the IDB Group personnel located at the Representation in Guyana, to maximize the exploitation of the IT tools (hardware, software, connectivity, training, etc.).
路 Assist on the maintenance of the IT Infrastructure, including workstations, servers, videoconference, telecommunications, and local providers.
路 Collaborate on the implementation of new initiatives working as a link with other IT areas.
路 Ensure the operational documentation is up to date and properly registered in tickets, reports, dashboards, etc. as corresponds.
What you will need:
Education:
o First Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science.
o Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance.
o Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus.
路 Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
Experience:
路 At least 2 years of experience on the IT field.
路 Experience in customer support activities.
路 Experience in Project Management, based on the PMI standard is a plus.
Languages: Fluency in English. Knowledge of Spanish is a plus.
Key skills:
In addition to the prior ones:
General knowledge to work with servers, network, telecommunication, audiovisual equipment, and office assets (scanners, printers, copiers). Excellent written, verbal, and corporal communication skills. Willing to learn and keep doing it continuously. Empathy and Active listening. Proactivity and creativity are a plus.
Requirements:
Citizenship: You are a citizen of the Republic of Guyana, or a citizen of one of our 48-member countries with residency or legal permit to work in Guyana.
Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.
Type of contract and duration:
Type of contract: Consultant
Length of contract: 12 months, extensible up to 36 months based on performance
Our culture
At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.
Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at diversity@iadb.org to request reasonable accommodation to complete this application.
Our Human Resources Team reviews carefully every application.
About the IDB Group
The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and the IDB Lab offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean.
About IDB
We work to improve lives in Latin America and the Caribbean. Through financial and technical support for countries working to reduce poverty and inequality, we help improve health and education and advance infrastructure. Our aim is to achieve development in a sustainable, climate-friendly way. With a history dating back to 1959, today we are the leading source of development financing for Latin America and the Caribbean. We provide loans, grants, and technical assistance; and we conduct extensive research. We maintain a strong commitment to achieving measurable results and the highest standards of integrity, transparency, and accountability.
Follow us:
https://www.linkedin.com/company/inter-american-development-bank/
https://www.facebook.com/IADB.org
https://twitter.com/the_IDB Additional Information
External Opening Date: May 29, 2023 External Closing Date: Jun 12, 2023 Job Field: Technical Support