IT Helpdesk Officer vacancy Would you like to contribute to the sustainable use of our seas and oceans? Do you thrive in international environments? Are you experienced in IT user support and have a service-minded approach? Then you may be our next IT Helpdesk Officer! Published: 27 April 2023 Page Content
โWe are currently in search of a highly organized and self-motivated IT Helpdesk Officer to join our Secretariat located in Copenhagen, Denmark.
The IT Helpdesk Officer provides the primary point of contact for first-line IT support, fixes, escalations, and incident management to Secretariat staff and in-house working groups from ICES network. Working alongside your IT Department colleagues, you will have experience in providing first-line, technical IT support to users at all levels. Typical activities include the remote installation of software, investigation and triage of technical issues. Alongside this, you will also be responsible for security and user account management. As the first point of contact for all incoming IT issues and requests, you will demonstrate a professional and helpful approach, with excellent communication skills and effective customer service expertise.
We offer a job in the heart of Copenhagen where youโll join a close-knit team of 3 other IT team members and have lots of opportunity for sparring and skill development. Our wider Secretariat is made up of approximately 75 staff who represent 28 nationalities, and our meeting facilities are regularly full of visiting experts from our 20 Member Countries and beyond.
Responโโโโsibilities
We seek a service-minded colleague to:
provide first line support to users of the IT services at ICESperform daily health checks on storage, anti-virus, backup and networkperform daily checks on conference rooms PCโs be the first line support to in-house meetingsmonitor helpdesk tasks (via Topdesk) and by email/in-personset up and check hardware setup as requireduser setup and offboarding using defined processes in Githubattend and contribute to IT meetings
Qualifications and experience
To be a success in this role, you should have:
an educational certificate in computing, information technology, management information systems or similar fieldsa minimum of one yearsโ experience in IT helpdesk support or related fieldfluency in written and oral Englishexperience in Microsoft Operating Systems, Microsoft Office Solution, system installation and configuration or related areasexperience in supporting users in Microsoft Office 365 applications and Microsoft SharePointexperience in using cloud services is desirableexperience in ICT inventory management process and systems is desirableโability to work independently and prioritize task in a fast-paced environmentstrong communication and customer service skillspositive, collaborative and professional attitude
Terms of appointment
The appointment will be full-time (38 hours per week), starting in June/July 2023 or as soon as possible, for a four-year contract period with the possibility of extension.
ICES Secretariat staff enjoy privileges and immunities pursuant to the Host Agreement between the Government of Denmark and ICES. The salaries of ICES staff are exempt from Danish income tax and are based on, but not identical to, the United Nations common salary system. This salary for this role is situated at grade C5. A tax-free pension scheme is available, to which both the employee and ICES contribute.
ICES Staff Rules set out the conditions and principles of employment and the responsibilities of the Secretariat staff.
Applications
If you feel you have the professional and personal qualities and potential we are looking for, please submit your application (CV and cover letter) via Talent Attract โno later than โThursday, 18 May 2023.
Questions about this vacancy may be directed to HR Officer Rachel West Knudsenโ.
ICES encourages a positive workplace culture by striving for inclusivity and diversity appointment of its staff. This includes family-friendly policies, flexible working arrangements, and standards of conduct. We especially encourage members of traditionally underrepresented communities to apply.