International consultancy for improving the case management system in Syria

  • Added Date: Wednesday, 26 February 2020
  • Deadline Date: Wednesday, 11 March 2020

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OBJECTIVES OF THE CONSULTANCY: The objective of this assignment is to support Syria to improve case management quality that is anchored on a system wide approach that is rights-based and survivor focused. A system approach addresses the issues of women, children and their families holistically and provides comprehensive assessments and interventions that include a multidisciplinary approach and coordinated efforts among key players in the system.


On-site working days: 120 days

Off-site working days: 60 days

Field Missions/Travel: Damascus, rural Damascus, and Qamishli


Estimated Start Date: 15 March 2020

Estimated End Date: 28 February 2021

The selected consultant will work for the period of 180 work days within eleven months and thirteen days (15 March 2020 – 28 February 2021). It is envisaged 60 workdays out of county and 120 in the country. The exact schedule of the activities will be agreed with the consultant based on the consultancy implementation progress. The deadline for submission of final deliverables to UNICEF is 28 February 2021.

SUPERVISOR: The consultant will be supervised and report to the UNICEF Syria Chief of Child Protection with regular de-briefing with the Technical Expert Group about the progress of the consultancy.

The Technical Expert Group (TEG) will comprise the representatives of the major stakeholders including Consultants, programme specialist from UNICEF CP section, and a representative from the Ministry of Social Affairs (MoSAL), SCFAP, Case Management agencies (both national and international; i.e. Ministry of Health, Ministry of Education, and some partners from Syrian universities.

The TEG will:

Provide clear specific advice and support to the consultant throughout the whole consultancy period. Review the ToR, inception report and draft workplan, curriculum/capacity building materials to ensure suitability to the country context. Facilitate consultant access to needed resources, people and centers within the scope of their work Provide technical quality and input on the development of the training package and the used forms. In addition to the social enquiry reports. Review and provide comments and feedback on the training and mentoring plan for the capacity building of case workers. Ensure the work adheres the ethical principles and addresses potential ethical concerns.


To achieve the above objective, the consultant, shall perform the following tasks:

Task #1: Conduct a review of the conceptual framework for case management developed by MOSAL and the committee and the status of case management in Syria and obstacles and challenges faced by the different actors within the case management cycle for CP and GBV, in addition, review international best practices in relation to successful examples of multi-sectoral case management system.

Deliverables #1: Report on the status of national case management

Duration/ Deadline #1: Four weeks from signing the contract

Task#2: Prepare an inception report highlighting workplan with detailed timelines and deliverables that is planned to improve the case management system as a whole with a focus on the capacity of different actors and piloting the system in one or two governorates.

Deliverables #2: Inception report

Duration/ Deadline #2: Four weeks from signing the contract

Task #3: Upon the approval of the inception report, work with the case management technical committee to refine the conceptual framework and develop the standard operating procedures (SOP), case flow and referrals manuals to improve the workflow.

Deliverables #3: Implementation of the workplan for the improvement of case management

Duration/ Deadline #3: Beginning at week five till end of consultancy

Task #4: Pilot the case management system in one governorate through the building the capacity of MOSAL and several selected CBOs/NGOs/ organisations to provide quality child protection case management services and starts implementation in at least 10 locations within the governorate; this will include the following actions:

Assess capacity of, build the capacity, and mentor selected CBOs/NGOs/organisations to start providing child protection case management services from within their existing services for children. Review the implementation structure and proposed the needed governance and staffing structure to implement case management services. The selected NGO should be an interested organisation that has capacity and commitment to start child protection case management if provided with technical assistance. UNICEF will provide additional support to the identified organisation pending initial discussions

Deliverables #4: Pilot the case management system in one governorate

Duration/ Deadline #4: Thirteen weeks from signing the contract.

Task #5: Develop capacity building materials and compile a comprehensive case management training package for professionals in the field of child protection and gender-based violence, that ensures professionals have the solid knowledge of the requirements to work as case workers. The modality of work for the development of the training manuals are as follows:

Develop a continuum of concepts (knowledge-based, skillset) that the various actors including social workers and case managers/coordinators and other services providers need to master. Based on the above, develop the outline for the manual for review by the TEG. Test each chapter of the manual immediately after development with representatives and master trainers from the various agencies. Send the manuals for peer review by experts selected by the TEG and amend the chapters based on the testing and the peer review. Conduct a TOT workshops to test the whole training materials with the multi-sectoral trainers’ teams and amend the manuals accordingly.

Deliverables #5: Outline for the for a comprehensive case management training package for professionals in the field of child protection and gender-based violence for review by the TEG

Duration/ Deadline #5: Fourteen weeks from signing the contract.

Task #6: Develop and align all forms used for the case management process on a national level as per the developed SOPs in alignment with the International best practices. Special emphasis should focus on social enquiry report for the various child protection and GBV cases (violence, juveniles, deprived of parental care, child labourers) used by the different service providers including social workers/Behavioural monitors by gov’t and NGOs.

Deliverables #6: First draft of the training packages

Duration/ Deadline #6: Fourth month from signing the contract.

Task #7: Test the various forms with the different service providers and amend based on feedback and finalise and submit for the relevant authorities for endorsement.

Deliverables #7: finalised and tested case management reports

Duration/ Deadline #7: Fifteen weeks from signing the contract.

Task #8: Conduct TOT and training focal points from all entities providing social and case management services on qualitative filling of required data for the endorsed forms.

Deliverables #8: Training and mentoring plans.

Duration/ Deadline #8: Fifth month from signing the contract.

Task #9: Develop an M&E framework to test the effectiveness and efficiency of the case management system as a whole and quality the capacity building programmes including pre and post assessment tests.

Deliverables #9: M&E Framework

Duration/ Deadline #9: Beginning at month six till end of consultancy.

Task #10: Mentor key professionals from key agencies for around six months to ensure adherence to the case management protocols.

Deliverables #10: Mentoring sessions conducted

Duration/ Deadline #10: Beginning at month sixth till end of consultancy.

Task #11: Submission of final detailed report of the assignment results attaching final documents prepared.

Deliverables #11: Final detailed report of the assignment results.

Duration/ Deadline #11: February 2021


Monthly progress report

It should be noted that all documents produced under this assignment should be submitted in English and Arabic in order to facilitate review by all concerned stakeholders.

Expected results: (measurable results)

Report on the status of national case management highlighting strengthens and gaps in comparison to international standards for CP and GBV. Inception report highlighting workplan with detailed timelines, methodology of work and deliverables. CP and GBV case management conceptual framework, the standard operating procedures (SOP), various forms; case flow and referrals manuals developed and revised based on the field testing. Comprehensive case management training package for professionals developed and tested Report on the piloting of the case management system in one governorate. Number of training workshops and TOTs conducted Report on the capacity building programme conducted including results of the pre and post assessment of the training. M&E framework for the case management developed and tested Final detailed report of the assignment results and recommendations for way forward.


Lump sum payment will be made on monthly basis upon UNICEF acceptance of the submitted monthly progress report on tasks and deliverables.


For individual contractors and consultants, all travel arrangements to commence the assignment including insurance will be managed and paid by the individual. Therefore, expected travel costs must be included as a budget item in the financial proposal. Should “mission travel” be required, UNICEF will manage and pay for travel via Travel Authorization. However, this will be subject to the following prerequisites: Medical Clearance, Security Clearance through the Travel Request Information Process (TRIP) system, the Basic and Advanced Security in the Field Trainings, Travel Visa, and liability waiver. Trip prerequisites will be met at the expense of the consultant.

Travel cost shall be calculated based on economy class travel, regardless of the length of travel. Costs for accommodation, meals and incidentals shall not exceed applicable daily subsistence allowance (DSA) rates, as promulgated by the International Civil Service Commission (ICSC at The consultant must travel on UNICEF approved airlines



At least a master’s Degree in Social science; Psychology, Social Work, Sociology or a related field.

Work experience:

10 years of experience in working and building capacity in the area of case management and child protection. Experience in developing case management systems, preferably in a development and humanitarian setting. Technical knowledge related to child protection, change management and case management of protection cases is highly appreciated.

Technical knowledge:

Excellent interpersonal skills required for high level engagement with government departments and other stakeholders Strong programme implementation, research and writing skills. Strong change management skills are also required by the team. Demonstrated excellent writing skills, and effective communication, in particular for the development of technical documents is essential. Demonstrated experience and knowledge of the latest developments and issues related to CP, Alternative care are essential.


Fluency in English (both written and verbal). Knowledge of Arabic.

Qualified candidates are requested to submit:

Cover letter/application/CV. Financial quote as lump sum for professional fees, and lump sum for travel/administrative/subsistence, if applicable. Examples of previous, relevant work as applicable Proposed methodology/approach to managing the project. At least 2 Referees.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

This vacancy is archived.

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