Org. Setting and Reporting
The position is located in the Field Technology Section of the United Nations Mission in Support of the Hudaydah Agreement (UNMHA). The incumbent will support the Mission's personnel with their day-to-day ICT operation and support. The incumbent will be based in Amman, Jordan, and will report to the Chief Field Technology Section.
The Internship is for a duration of three months with the possibility of extension.
Within the limits of delegated authority, the INTERN – Information Systems & Communication Technology will be responsible for performing the following duties:
• Supporting the Information and Communications Technology Section (FTS) which is responsible for providing ICT support to the UNMHA staff in Jordan.
• Assisting in the installation and maintenance of laptops and printer hardware and software (computer equipment standards);
• Assisting in hosting workshops in meeting rooms as well as online; VTC, Webex, MS Teams and Zoom, etc.
• Assisting in the infrastructure for enterprise resource planning applications and other office automation applications;
• Assisting in networking, Internet access, share-drive, file-sharing, MS Outlook, email, and groupware services.
• Assisting in managing server data and protecting the computer environment from viruses and similar threats; and business continuity and disaster recovery.
• Assisting in the inventory management of ICT equipment and supplies.
• Supporting helpdesk services;
• Performing other duties as assigned.
Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations.
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets time line for delivery of product or
services to client.
To qualify for an internship with the UN Internship programme, applicants must meet one of the following requirements:
- Be enrolled in a graduate school programme (second university degree or equivalent, or higher); or
- Be enrolled in the final academic year of a first university degree programme (minimum bachelor's level or equivalent); or
- Have graduated with a university degree and, if selected, must commence the internship within a one-year period of graduation from an academic programme.
- Applicants who are unable to commence the internship within one year of graduation shall not be accepted. The University degree must be in the area of Information and Communication Technology, Computer Science, or a related field.
No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.
English and French are the working languages of the United Nations Secretariat. For this internship, fluency in English and Arabic is required. Knowledge of another official United Nations language is desirable.
Candidates will be assessed based on their Personal History Profile (PHP). Individual interviews may be conducted by the Hiring Manager directly for further consideration. A complete online application (cover note included in the PHP) is required. Incomplete applications will not be reviewed. The cover note must include:
a) Title of degree you are currently pursuing;
b) Graduation date (when you will be graduating from the programme);
c) IT skills and programmes in which you are proficient;
d) Explanation as to why you are the best candidate for the internship position.
In your PHP, please be sure to include all past work experience, if any, and three (3) references. Due to the high volume of applications received, ONLY successful candidates will be contacted.
Applicants are encouraged to apply for internships that relate directly to their studies and/or skills and expertise. Applicants are asked to please indicate preferences that best match her/his suitability and do so carefully in order to enhance the value of the internship for both the intern and the receiving UN department. A person who is the child or sibling of a staff member shall not be eligible to apply for an internship at the United Nations. An applicant who bears to a staff member any other family relationship may be engaged as an intern, provided that he or she shall not be assigned to the same work unit as the staff member nor placed under the direct or indirect supervision of the staff member. For purposes of this advertisement, "child" means (i) the child of a staff member; (ii) the child of the spouse of a staff member (stepchild); and (iii) the spouse of a child of a staff member or a staff member's spouse (son- or daughter-in-law). "Sibling" includes the child of both or either parent of a staff member and the child. In line with the United Nations internship programme, UNMHA internship provides a framework by which students from diverse academic backgrounds gain exposure to the work of the United Nations through assignment to offices within the Secretariat. The Programme endeavors to attract qualified students, offering them an opportunity to enrich their educational experience through exposure to the work of the Organization.
Equally, it provides the Office with the assistance of students specialized in various professional fields. The internship is an unpaid and full-time opportunity and the intern must adhere to the established official weekly working hours of the duty station where it is based with one hour for a lunch break. Interns shall not represent the United Nations in any official capacity. There should be no expectation of employment by the United Nations upon completion of the internship. Interns are responsible for all internship-related expenses that they incur. The United Nations accepts no responsibility for costs arising from accidents and/or illness incurred during an internship. Therefore, upon award of an internship, interns are responsible for securing adequate insurance coverage and are required to sign and return a statement confirming their understanding and acceptance of these conditions of service.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.