Org. Setting and Reporting
This internship is located in the Global Service Delivery Model (GSDM) project team in the Office of the Under-Secretary-General (OUSG) for the Department of Management Strategy, Policy and Compliance (DMSPC). The global service delivery model is an important component of the Secretary-General's reform agenda, and aims to improve the responsiveness, efficiency, transparency and accountability of administrative service delivery across the Organization, through the establishment of global shared services.
The intern will provide support for the development of various aspects of the global service delivery model project including but not limited to the following: business process analysis and re-engineering, supporting the development and implementation of the Secretariat service catalogue in the client relationship management application of the Organization, supporting the development of an alternate service delivery model and other business transformation initiatives. Interns will also support project management activities, develop written reports and perform other coordination tasks as necessary. The internship will provide direct exposure to a major change management project and allow the candidate to gain a broad overview of the administrative and financial specialties across the Organization.
This internship is offered for a minimum of three months with a possibility for extension up to six months contingent on availability of the candidate. The internship is unpaid and full-time. Full time interns would be expected to work up to 35 hours per week, under the supervision of a staff member in the office to which they are assigned.
The intern will be responsible for:
• Analyzing data to create graphs, tables and process maps.
• Assisting in the development of correspondence, reports and presentations.
• Assisting in documenting, analyzing and re-engineering business processes.
• Developing e-forms and workflows in the Organization’s CRM system to support the implementation of the Secretariat service catalogue.
• Assisting in the development of communication materials.
• Providing coordination support for events, meetings and workshops.
• Performing other support functions to project workstreams as assigned.
• Performing other tasks assigned by the project team as necessary.
Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcoming.
Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
1. To qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements:
(a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or,
(b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent).
2. Candidates must be computer literate in standard software applications; strong working knowledge of software applications including Word, Excel and Power Point is required; familiarity with Visio, Microsoft Lists, SharePoint and other Microsoft 365 applications is a plus.
3. They should also have demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the United Nations Charter.
4. Applicants must have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.Languages
English and French are the working languages of the United Nations. For this position, fluency in English is required; knowledge of another UN official language is an advantage.
Potential candidates will be contacted by the hiring manager directly for further consideration.Special Notice
Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. For internships in the United States of America, interns who are not United States citizens, permanent residents or not currently in the United States on a non-immigrant visa status will be required to obtain a G-4 visa. If already in the United States of America on another non-immigrant visa status other than G-4, interns will be responsible for ensuring that they have a valid visa, and if required, employment authorization, allowing them to undertake the internship.
In the context of the COVID-19 pandemic, applicants may be requested to undertake the internship remotely in view of constraints regarding visa issuance, international travel and access to UN premises. Applicants must be willing and prepared to undertake the internship remotely for a part or the entirety of the internship.
A complete online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed. The Cover Note must include:
-Title of degree you are currently pursuing or the title of the degree you have obtained;
-Graduation Date (When will you be/have graduating/graduated from the programme?);
-List the IT skills and programmes that you are proficient in;
-List your top three areas of interest;
-Explain why you are the best candidate for this internship;
-Explain your interest in the United Nations Internship Programme
In your online Personal History Profile, be sure to include all past work experiences, IT skills and three references.
Due to a high volume of applications received, ONLY successful candidates will be contacted.
Applicants who are children or siblings of a staff member shall not be eligible to apply for an internship at the United Nations.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.