Description
Job Description
Job title:
Information Technology (IT) Manager
Work Location:
Kono
Department:
Operations
Reports to:
Director of Operations/International IT Manager
Line Management
Yes
Application Status:
External Advert
Organization Profile
Partners In Health Sierra Leone LLC (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.
PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Womenโs Hospital, we support a wide range of programs in dozens of other countries around the world.
Our Work In Sierra Leone:
Partners In Health Sierra Leone LLC (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.
Position Overview
The ideal candidate will have a proven track record of managing a LAN, WAN, and Helpdesk team according to best practices while nurturing positive relationships with staff and leadership. They will be reporting to the Director of Operations to ensure that the IT infrastructure team is efficient, effective, and can adapt to both changing circumstances and growing needs of the PIH Sierra Leone program. The ideal candidate will also lead the IT team in administering satellite terminals; routers, point-to-point systems; security appliances; software deployment, and security updates and patches; manage printers; scanners, and copiers, including scheduling regular maintenance and ensuring availability of ink, toner, and related supplies. Support users by providing Help Desk services. Additional responsibility, include troubleshooting issues with Internet access, printers and scanners, Microsoft Office 365 platform including MS Teams/OneDrive; onboard/offboard staff as incoming and departing; deploy workstation/devices to staff; support basics of end user training; support building and managing PIH Sierra Leone IT Policies and maintain all configuration documentation and IT equipment inventories. Manage relationship with Internet Service Provider (ISP), including coordinating new equipment installations, upgrades, and repairs; support the boarder OnePIH Cybersecurity initiatives.
Main Responsibilities
Information Technology (IT) Manager
- Support in all aspects of the IT Infrastructure, Including WLAN, LAN, WAN, Helpdesk Team
- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements
- Complete projects by coordinating resources and timetables with user departments
- Troubleshoot and resolve user issues relative to IT software and hardware in a timely manner, including documentation of the supported components and procedures
- Oversee the development and administration of help desk training procedures and policies
- Maintain full coverage for help desk duties to ensure organizational IT needs are met
- Contributes to team effort by accomplishing related results as needed
- Ensure IT infrastructure health by monitoring, tracking, and reporting on critical IT resources
- Participate in all IT and security audits, hardware, and software evaluations, and maintain vendor relations
- Ensure security of data, network access and backup systems
- Assist in establishing capital and annual budgets that result in a cost-effective, reliable, and efficient IT environment.
Prevention of Sexual Exploitation, Abuse and Harassment
Partners In Health (PIH) is committed to ensuring that those who benefit from our work, including patients, families and community members, are treated with respect and dignity. We recognize that our work is rooted in vulnerable communities and, as a social justice organization, we are responsible for preventing sexual abuse and exploitation and enforcing consequences for those who fail to uphold these standards. PIH will not tolerate its employees, volunteers, consultants or any other representatives associated with the delivery of our work carrying out any form of sexual abuse or sexual exploitation, failing to report any allegations of sex abuse or sexual exploitation, or retaliation against those who report or participate in investigations.
Qualification and Experience
Qualifications
- At least 5 or more years of NGO/nonprofit/education or relevant experience
- Bachelors / Masterโs Degree in IT or related field preferred
- English proficiency required; Kinyarwanda proficiency preferred.
- Proven working experience as an IT manager with ability to manage personnel.
- Demonstrated ability to communicate with and work well with all levels within an organization specifically within the culture and processes used in educational organizations.
- Hands-on experience with computer networks, including setup and operational knowledge of Windows, Mac OS X.
- Basic understanding of Linux Operating Systems and doing basic tasks within them.
- Experience setting up, configuring, and managing network components, including firewalls, routers, switches, point to point bridges, and wireless access points.
- Strong understanding and experience working with Ubiquiti and Meraki hardware.
- Strong proficiency in managing Mac OS X environment. and other google apps.
- Highly organized with strong project management skills, and drive to meet organizational and departmental objectives.
- High energy, passion, and dedication to the organizational mission and values.
- Ability to integrate into an organization and local culture
- Commitment to social justice and health care equity
Methods of Application
Interested candidates are required to apply through our website: www.pih.org/employment. In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees not later than Friday 9th Jun 2023.