INFORMATION TECHNOLOGY ASSISTANT

Org. Setting and ReportingThis position is located on the Core Operations Unit (COU), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) and United Nations Office on Drugs and Crime (UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Servers Team Supervisor, COU Team Leader and the overall supervision of the Service Delivery Officer in the Office of the Chief, ITS. ResponsibilitiesWithin delegated authority, the incumbent will perform effective information technology support with regards to the provision of Servers Infrastructure, virtualization, directory, file systems, operating systems, cloud hosting, backup, hardware, remote services to UNOV, UNODC and other Vienna-based organizations obtaining services from UNOV. The Information Technology Assistant will be responsible for the following duties: Server Operations and Administration – Cloud Resources Operations • Perform administration, operation, technical support, and monitoring of server systems, local Active Directory. • Liaise with other groups of IT and the user Departments for maintaining the efficient and reliable operations of server systems. • Perform 24x7 operations of assigned systems as per approved schedule. • Assist in identifying the need for new systems or re-engineering of the existing systems. • Respond to requests from user offices and assists in deploying/configuring systems to conform to infrastructure standards. • Collect various statistics on the performance and reliability of server systems and produces pertinent reports. • Maintain the documentation of server systems, pertinent to operations and system administration. • Prepare, maintain, and update files (electronic and paper) and internal databases. • Draft documentation and reports. • Maintain clouding systems (Azure & AWS) for UNOV/UNODC, SharePoint Online, Teams, OneDrive, virtual hosting in the cloud, subscriptions administration and implementation. • Coordinate on new site creations and manage the access of the respective sites. • Handle the Active Directory user creations, extensions as well as the deactivations. • Grant access to SharePoint through the Exchange Admin Centre and MS Teams. • Handle OneDrive and SharePoint issues. • Follow up with the Windows Server Updates and assist with Software Deployment. Service Coordination • Receive and log service requests in the automated request management system. • Create and assign work orders in accordance with established procedure. • Distribute work assignments and monitor progress. • Liaise with other areas of ITSD to facilitate completion of service requests. • Provide advice to clients regarding ITSD standards and workflow processes. • Perform quality assurance procedures to ensure client satisfaction. • Address escalated problems and monitor to resolution. • Detect problem patterns and recommend solutions. • Keep abreast of latest ITSD standards and technology. Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. Assist with visualizations and updating information material such as web pages or brochures. Perform other work-related duties as assigned. Competencies• Professionalism: Has knowledge of information technology and applications, including computer system networks. Has good technical skills, ability to conduct network maintenance, provide server services and user support. Has ability to perform analysis, modeling, and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. EducationHigh school diploma or equivalent. PRINCE2 Practitioner Certificate in Project Management is desirable. Microsoft certifications are desirable. Job - Specific QualificationNot available. Work ExperienceA minimum of five (5) years of experience with Microsoft environment, M365 suite, client/server, internet access areas is required. The minimum number of years of relevant experience is reduced to three (3) for candidates who possess a first-level university degree or higher. Azure Clouding environment experience, working with subscriptions and virtual implementations at same time, experienced working with O365 suite, Teams, SharePoint Online, OneDrive, PowerApps and so on is required. Solid working experience of the Windows 10, Windows 11 and Windows Server 2008, 2012, 2019, 2022, Linux is required. Work experience with standard client/server, networking and internet fundamentals is desirable LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is an advantage. AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special NoticeThis position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.