• Added Date: Tuesday, 20 October 2020
  • Deadline Date: Monday, 02 November 2020

Org. Setting and Reporting

This position is located in the United Nations Truce Supervision Organization (UNTSO), Jerusalem in the Field Technology Section (FTS). The Information Systems Officer reports to the Chief Field Technology Section.


Within limits of delegated authority, the Information Systems Officer will be responsible for the following duties:
-Leads projects involved with feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems; - Develops detailed system and functional specifications, along with user documentation for major systems;
-Researches, analyses and evaluates new technologies and makes recommendations for their deployment;
-Participates in writing reports and papers on systems, system requirements, information strategy, information management and related subjects;
-Handles all aspects of Umojaโ€™s contract administration but not limited to: establishment of service level agreements with vendors and contractors, and, chargeback arrangements with clients/users;
-Develops contract compliance checklists and implementation plans;
-Coordinates budget cost estimates/planning; acts as focal point for budget matters relating to delegated area of responsibility; formulates and monitors budget allocations/expenditures.
-Oversees the submission and processing of the FTS Requisitions for equipment and spare parts relating to delegated area of responsibility;
-Supports the development and implementation of operational plans, standard operating procedures (SOPs), initiatives and projects relating to ICT contract compliance and performance management;
-Supervises and provides guidance to junior staff, consultants, contracted and other related personnel.
Application Support and Systems Administration:
-Provides specialized advice to users, and analyses user requirements to be used for the development of new applications;
-Maintains, upgrades and enhances operational systems; troubleshoots and provides ongoing user support, resolves difficult problems, advises on the use of new techniques, and monitors transactions to measure performance and continued effectiveness of systems;
-Develops and maintains applications that require integration of interrelated systems; makes recommendations for these applications with regards to systems integration and inter connectivity requirements;
-Ensures that appropriate data security and access controls are maintained for network-based applications deployed over local and wide area networks;
-Organizes and performs unit and integrated testing by designing and implementing test bases; assists clients/users in acceptance testing;
-Develops training materials, operating and user manuals; trains staff on assigned systems; -.
-Leads projects related to user application development and support, not limited to, but including Power BI initiatives, booking systems etc. using the standard tools available.
Inter-networking and Infrastructure:
-Develops plans for major IT systems projects within the mission, monitoring the progress of the design, installation and commissioning of the various networks and systems;
-Leads the team in the operation and maintenance of inter-networking systems that includes routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment;
-Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness;
-Responsible for the proper implementation of backup and recovery procedures;
-Maintains a regular review of the network resources access control, data security, and server and data stores security systems;
-Ensures all information security systems are properly configured and maintained;
-Oversees the user access control for network resources and overall network security.


PROFESSIONALISM: -Knowledge of Communications System, Information Systems, Information Technology and Information Management, particularly in systems analysis and design, communications system support; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of work.

PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.

CLIENT ORIENTATION: Considers all those to whom services are provided to be โ€œclientsโ€ and seeks to see things from clientsโ€™ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clientsโ€™ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clientsโ€™ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.


High school or equivalent diploma is required. Technical or vocational certificate in computer science, information systems, mathematics, statistics or related engineering field is required. Certificate in Physical Security and ICT Security related systems is desirable. Certification in Project /Programme Management methodology by an accredited body (for example: PMP, PGMP, PRINCE2 Foundation) are desirable. Information Technology Infrastructure Library (ITIL) foundation level, CheckPoint Certified Security Administrator (CCSA), and Cisco Networking certifications are desirable.

Work Experience

At least ten (10) years of working experience in electronic data transmission, network design, telecommunications; and experience in providing ICT operational support services related to assets, telephone billing, communications centre, and/or ICT operations support, including at least four (4) years of experience at the international level are required.
Experience in ITIL, PRINCE2, Cisco Networking within an international operation in a post conflict environment is desirable.


English and French are the working languages of the United Nations Secretariat. For this position, fluency in English (oral and written) is required.


Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice

This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

The United Nations is Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 July 2020, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, China, Comoros, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Timor-Leste, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term โ€œsexual exploitationโ€ means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term โ€œsexual abuseโ€ means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term โ€œsexual harassmentโ€ means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetratorโ€™s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on โ€œManualsโ€ hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


This vacancy is archived.

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