Post of duty: Washington DC, USA
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
We are looking for a self-motivated, curious, customer oriented and team player ServiceNow Solutions Consultant. As a Solution Consultant, you will mainly work with the Bankโs internal clients to understand their needs and design solutions based on the ServiceNow platform, and work with the Development Teams to build those solutions.
You will work in the IT Operations Division part of the ITE department. This team is responsible for designing and managing the operation of the information technology infrastructure, platforms & solutions that support the business of the Bank.
What youโll do:
- Work in coordination with other business experts, business analysts, project managers, technical and non-technical teams, and partners in solution design, blueprinting and delivery of ServiceNow solutions.
- Develop and/or validate technical design for ServiceNow Solutions; build and test prototypes and proof of concepts; provide advice and guide vendors on the construction of solutions based on the IDB standards and based practices; monitor the proper functioning of the solutions and suggest continues improvements on the solutions and the platform.
- Coordinate a team in charge of the day-to-day activities for ServiceNow support.
- Formulate roadmaps based on the ServiceNow suite of products and services.
- Define strategies to implement, integrate and embed ServiceNow-based solutions in our existing technology infrastructure considering security and state of the art technologies, combining DevOps and Agile methodologies.
- Define and drive strategies to foster process optimization through automation and other innovations.
- Coordinate and implement Capital projects following the PMO methodology.
- Supervise the demand, requests and incident management processes based on ITIL.
- Support business on the definition of technical specifications and selection of vendors for the creation of new solutions.
- Work closely with the ServiceNow customer manager and technical team to leverage current contract services and platform matters.
What you'll need
- Education: Bachelorโs degree (or equivalent advanced degree) in Computer Sciences, Information Technology, or other fields relevant to the role's responsibilities.
- Experience: At least 5 years of progressive experience in the capacity of platform administration, software development or information technology implementations.
- Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.
Key skills:
- Experience using ITSM, SPM and familiarity with ServiceNow upgrades.
- Self-motivated, committed, customer oriented and team player.
- Eager to design and support ServiceNow and workflow solutions.
- Passionate about Agile and DevOps.
- Familiar with ITIL and PMO environment.
- Advocate of security end-to-end.
- Experience with testing automation.
- Quick learner and able to operate in a very fast paced environment.
- Use of best judgment to make the right decisions about technology choices.
- Experience coordinating team activities.
- Experience designing and implementing Proof of concepts.
- Know how to work with onsite and offshore teams.
Requirements:
- Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
- Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration:
- Type of contract: International Consultant Full-Time.
- Length of contract: 12 months. Contract may be extended up to 36 months based on business requirements and consultant's performance.
- Work Location: On site.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employeeโs life. These benefits include:
- A competitive compensation packages.
- Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
- Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
- Savings plan: โโโโโโโThe IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.