JOB OPPORTUNITY

The Caribbean Community (CARICOM) Implementation Agency for Crime and Security (IMPACS) established by the CARICOM Heads of Government, is seeking suitably qualified individuals to fill the following position:

INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT)

MANAGER

OPEN TO ALL CARICOM NATIONALS

JOB SUMMARY

The ICT Manager will be responsible for directing and managing a variety of information and communications technology infrastructure services, including the architecture development, implementation, administration and operations for all voice and data networks. These functions may include but are not necessarily limited to defining and implementing ICT policies, procedures, and best practices, Service Desk, 24/7 operation of all services, systems security, scheduling and report distribution, backup, budget development and management and the development, management, and maintenance of the ICT Business Continuity Plan.

DUTIES AND RESPONSILITIES

• Develops and maintains the ICT strategic plans, business continuity plans and internal operating processes.
  • Leads ICT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
    • Develops short and long-range plans covering the resource needs associated with delivery of ICT infrastructure, operations, application, and process support.
      • Develops departmental budget and collaborates with the relevant Executive staff members and other Departmental Managers to complete the departmental budget.
        • Provides advice, guidance, and assistance to staff members and end user areas on matters related to the design, development, and application of automated information processing systems.
          • Manages financial aspects of the ICT Department, including purchasing, budgeting, and budget review.
            • Develops business case justifications and cost/benefit analyses for ICT spending and initiatives.
              • Works closely with key decision makers/stakeholders to identify, recommend, develop, implement, and support cost-effective world-class ICT solutions for all aspects of the Agency.
                • Directs and may participate in developing in-house applications, purchasing vendor software, and integrating the applications of either or both.
                  • Collaborates with other Departmental Managers to review project(s) status, discuss problem areas, and plan future courses of action (e.g., disaster recovery plan, impact of office automation activities on computer resources, etc.).
                    • Develops applications programming standards including project management models, design, development and maintenance procedures and related protocol.
                      • Maintains the necessary documentation for the department’s functions.
                        • Manages the deployment, monitoring, maintenance, development, upgrade, and support of all ICT systems, including but not limited to servers, PCs, mobile phones, wireless internet devices, operating systems, hardware, software, and peripherals.
                          • Benchmarks, analyzes report on, and makes recommendations for the improvement and growth of the ICT infrastructure and systems.
                            • Oversees provision of end-user services, including help desk and technical support services.
                              • Works with stakeholders to define business and systems requirements for new technology implementations.
                                • Directs research on potential technology solutions in support of procurement efforts.
                                  • Approves and oversees ICT specific projects internal to the Agency.
                                    • Develops and implements all ICT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
                                      • Develops requests for proposal as required.
                                        • Negotiates and administers vendor, outsourcer, and consultant contracts and service agreements.
                                          • Practices asset management for ICT hardware, software, and equipment.
                                            • Establishes and maintains regular written and in-person communications with the Agency’s executives, department heads, and end users regarding pertinent IT activities.
                                              • Keeps abreast of the latest technologies.
                                                • Liaises and collaborates with the ICT personnel within the Agency (Headquarters, JRCC and RIFC) in the execution and implementation of the Agency’s projects.

                                                  QUALIFICATIONS, SKILLS, AND EXPERIENCE

                                                  • Bachelor’s degree in Computer Science, Computer Information Systems or any related fields and/or advanced technical qualifications and certification (for example, MCSE, MCSA, Network Administration, Network Security) from a recognized University or Institution.
                                                    • A Master’s degree in Computer Science or related field will be an asset.
                                                      • At least ten (10) years’ work experience in ICT with at least five (5) years at a managerial level
                                                        • Extensive experience in ICT infrastructure planning and development.