UNICEF works in some of the worldโs toughest places, to reach the worldโs most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.ย
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.ย
And we never give up.ย
For every child, a fair chance
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How can you make a difference?ย
UNICEF offers the opportunity for interns, talented university students, to gain valuable professional experience while being exposed to UNICEF's work. At the same time, UNICEF benefits from working with interns as they are a significant asset, providing updated academic knowledge, technical know-how and other valuable skills to the organization.ย
The ICT Intern will support the UNICEF Istanbul Office by providing technical assistance in maintaining ICT assets, responding to user queries, and helping manage network systems. The intern will work closely with the Senior ICT Associate, assisting in troubleshooting technical issues, identifying problems with digital tools (such as Microsoft 365) and platforms, monitoring ICT inventory, and helping ensure the smooth operation of ICT systems.
Key Responsibilities:
User Support: Assist in providing first-level support for issues related to computers, printers, phones, and other IT equipment. Help troubleshoot common ICT problems and escalate issues when necessary. Support in configuring and setting up new hardware or software for users. Assist in the use of office productivity tools like Microsoft 365, SharePoint, Teams, and Outlook. Event and Meeting Setup: Provide technical support for virtual meetings or events, ensuring proper setup of video conferencing equipment in coordination with Sr. ICT Associate. Help with the preparation and setup of ICT tools needed for presentations or training sessions. ICT Asset Management: Assist in maintaining accurate records of ICT assets, including laptops, desktops, printers, and other office equipment. Help with the preparation and distribution of ICT equipment to new staff, ensuring proper setup and functionality. Support inventory checks and help keep the ICT asset system up to date.Deliverables:
Timely and efficient support for staff with ICT-related issues. Maintaining meeting rooms and workstations. Accurate and up-to-date records of ICT assets. Regular updates to the UNICEF ICT SharePoint site with relevant information. A secure and well-maintained digital environment for staff.To qualify as an advocate for every child you will haveโฆย
For every Child, you demonstrate...ย
UNICEFโs Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter:ย UNICEF Values
UNICEF competencies required for this post are...
(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the worldโs most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:ย ย
Duty Station: Istanbul
Supervisor:ย Senior Information Communication Technology Associate
Stipend:ย In accordance to UNICEF's guidelines, interns will be paid a nominal stipend per month. There is no expectancy of employment at the end of the internship.ย
Insurance:
UNICEF will not be responsible for costs arising from accidents and/or illness incurred during the intern's service, whether on or off UNICEF premises. Therefore, the selected candidate must provide proof of enrolment in a health/accident plan prior to start his/her work. If accepted, the intern will be required to provide a copy of health insurance coverage and to fill out the relevant UNICEF forms on conditions regarding service as an intern.