UNICEF works in over 190 countries and territories to save childrenโs lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job โ it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, hope
UNICEF Ukraine
Join the Operations Team at UNICEF Ukraine (youtube.com)
How can you make a difference?ย
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does โ in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to childrenโs rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life โ in its social, political, economic, civic and cultural dimensions โ her or his rights are violated. There is growing evidence that investing in the health, education and protection of a societyโs most disadvantaged citizens โ addressing inequity โ not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Job Organizational Context & Purpose of Job:
Information and Communications Technology (ICT) Associates perform procedural and some specialized activities pertaining to UNICEFโs ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.
This position is placed in Kharkiv Field Office of UNICEF. The incumbent is expected to have frequent trips to Dnipro Field Office to provide support there, when needed.
Summary of key functions/accountabilities:
ICT / Office Support:
ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff
Activities include:
Providing first-level support that includes receiving, processing and logging service requests. Managing lifecycle of ICT incidents assigned to him/her in service management tool. Providing support in conferencing with ICT and audiovisual equipment as and when requested. Creating and assigning work orders. Maintaining and updating files (electronic and paper) and internal databases. Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.ICT Administration:
ย ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.
Activities include:
Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment. Assisting in routine operation, and monitoring the health, of office wired and wireless LAN Providing second-level user support/troubleshooting. Liaise with country office ICT team to troubleshoot and maintain emergency telecom equipment and services (Starlink, BGAN, SAT phones, and VHF communications) the needs and requests of users, diagnosing errors and correcting as necessary. Monitor the performance of Internet connectivity to the office, and manage the services provided by the ISP Assisting in the generation of computer reports. Providing on-the-job orientation for users in the use of ICT systemsImpact of results
The work of ICT Associates impacts on the delivery of routine ICT administration activities that are closely interrelated with the work of other members of the ICT team to which assigned. The work performed affects not only the functionality of fundamental ICT systems, but also the operational efficiency of staff throughout the organization. Indirectly his/her work impacts on delivery of organization-wide programmes.
ย ICT Associates also play a key role in providing ICT customer service support (second level) and minimal troubleshooting tasks. The incumbents are routinely involved in working closely with colleagues in ICT on crosscutting issues and with client departments and staff in the handling and resolving of routine as well as minor specialized processes and delivery of ICT services. These relationships are important to ensure that (a) client needs are met expeditiously, (b) ICT systems are functioning as designed and (c) UNICEFโs staff are kept aware of new software releases, tools and equipment.
To qualify as an advocate for every child you will haveโฆ
Minimum requirements:
Education:ย
Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.Work Experience:ย
A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. For this position, a bachelorโs degree from a recognized academic institution in the relevant field of disciplineย may replace three years of related work experience. A masterโs degree may replace additional two years. Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications is required.Language Requirements:ย
Fluency in English and Ukrainian is required.
Desirables:
Developing country work experience and/or familiarity with emergency.ย Knowledge of another official UN language or a local language is an asset.Skills:
Good knowledge of UNICEFโs ICT regulations, rules and procedures as well as systems and applications. Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment. Ability to understand data and effectively use office technology systems for its input and extraction. Ability to provide on-the-job orientation to clients. Takes responsibility to respond to service needs promptly and proactively. Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. Ability to handle work quickly and accurately under time constraints and emergency pressure. Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.For every Child, you demonstrate...
UNICEFโs Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post areโฆ
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with othersย
Familiarize yourself with our competency framework and its different levels.
UNICEF is here to serve the worldโs most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEFโs active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable women are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally requiredย to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.ย
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicantsโ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Eligible staff members on fixed-term, continuing or permanent contracts applying to IP TA positions in a duty station designated as L2/L3, may be able to retain a lien and their fixed-term entitlements, subject to approval by their Head of Office. The conditions of the temporary assignment will vary depending on the status of their post and relocation entitlements may be limited as per the relevant policies.
Additional information about working for UNICEF can be found here.
This position is based in Kharkiv and the incumbent will be expected to work on-site. However, depending on the security conditions and advisory, s/he will be required to relocate within Ukraine.