Background
ย Diversity, Equity and Inclusion are core principles at UNDP:ย we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a โleave no one behindโ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
ย UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.
As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP ITM ICT Architecture internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the worldโs leading clean energy and sustainability initiatives, while learning to take into consideration the local context.
ย Duties and Responsibilities Assist in providing effective Digital Platform Services to UNDP Country Offices worldwide including OneICTbox, Managed Security Services and cloud-based network infrastructure services Assist in providing advisory support to UNDP Country Offices to implement stable and robust ICT infrastructure through satellite services, firewall services and innovative ICT solutions Support the team in maintaining and upgrading Connectivity monitoring โ Global NMS platform (using SNMP, API, and others) Assist in promoting, testing and working with Cloud solutions โ Cisco/Meraki technology/solution and similar Assist in developing and implementing cloud-based Unified Communication System Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools Assist with Service management models including ITIL Best Practice and a Service Desk, Service Catalogue Assist and contribute to the Enterprise Architecture and Governance related areas including but not limited to strategies, policies, standards, guidelines, and compliance related matters Assist the Smart Facilities Infrastructure Insights reporting platform development using Python, API, Web technologies, other relevant tools and technologies, and integration of AIOps Contribute to draft quality focused training material, procedures, instructions and templates from best practice and disseminate through a Practice Community Assist the Unit in organizing internal and external conferences Assist in the promotion of ITMโs overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions Assist the Business Development Group in hosting webinars and presenting/explaining ICT solutions that are developed in-house to country office Perform other duties as required.
Duration: 6 months (3 February - 31 July 2025)ย ย Competencies
Cloud computing: understands the cloud computing strategy and cloud-based infrastructure technologies, apply such knowledge and experience in developing infrastructure setup Information Security: knowledge in Information Security to apply in developing infrastructure setup ICT operation support: knowledge in ICT operation and support, applying standard practice and guideline in supporting colleagues Programming Skills: basic knowledge in developing scripts to automate management/operation tasks Client orientation: maintains effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction Process Innovation: Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness, and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement Project Management: Able to organize and structure different tasks, good analytical skills in gathering and consolidating data and research for practical implementation Communication: communicates effectively when working in teams and have a proactive attitude with a goal-oriented mind-set Collaboration: displays cultural, gender, religion, race, nationality and age sensitivity and adaptability and Interest and motivation in working in an international organization.Required Skills and Experience
Education:ย
Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:ย
Experience:
Knowledge in the following fields are required: Internetworking, Network management, Microsoft collaboration tools, API programming and scripting, and Artificial Intelligence. Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage Knowledge in Unified communication (voice over IP technologies, Microsoft messaging platform, Cisco Call managers etc.) and Network Monitoring systems is an advantage Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure, AWS or google apps is an advantage Knowledge in developing API scripts and scripting languages is essential Knowledge with network architecture and network monitoring systems is mandatory Experience in managing and updating website content is an advantage Experience with gathering, consolidating, and analysing data from databases and reports is an advantage Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantageNetwork Management and Administration Strong understanding of TCP/IP protocols, network routing, switching, and firewalls is essential Strong knowledge of security protocols like firewalls, VPNs, IPSec, and access control lists (ACLs) is required Familiarity with cloud networking concepts and potential for hybrid cloud deployments is a plus Experience with Cisco, Meraki, HPE, Juniper enterprise network equipment and familiarity with NetOps and AIOps is valuable Experience with opensource and enterprise NMS and NPM platforms is preferred Familiarity with basic network operating systems like Linux or FreeBSD is essential Basic Linux administration skills are required Ability to write scripts (Bash, Python) to automate tasks and configuration management is essential Strong analytical and problem-solving skills to identify and resolve network issues is essential
Network and Infrastructure Security Awareness of common network security threats (malware, exploits, backdoors, DDoS attacks, phishing, botnets, etc.), and mitigation strategies is preferred Understanding of Zero Trust Architecture principles like least privilege access, continuous verification, and micro-segmentation is a plus Knowledge of zero trust implementation and security automation is a plus Experience with security information and event management (SIEM) tools is a plus Experience with security best practices for network design and deployments is a plus Identify and assess potential security vulnerabilities in managed devices, networks, and applications Stay updated on the latest network security vulnerabilities and implement proactive patching and mitigation strategies Regularly conduct penetration testing and vulnerability assessments to identify and address weaknesses in the managed network systems Ensure adherence to relevant industry security standards and regulations Develop and deliver security awareness training programs for developers and operational teams to foster a culture of security within the organization.
Satellite Technologies Knowledge of SATCOM/NGSO and emerging space technologies such as StarLink, SatCube, OneWeb, Kuiper, Skyloom, Myriota, Hiber, Kepler, GATR terminals, Freefall Aerospace Inflatable Antenna, Lynk, AST SpaceMobile, Sat to Cell services, etc. (and other new rapid deployable SATCOM/NGSO solutions) is an advantage
Voice E1/SIP Trunks and VoIP solution integrations with MS Teams, Zoom, CUCM, etc. are an advantage Experience with Rapidly Deployable Communications Solutions for Private 5G/4G LTE Deployments is a plus
Technical Documentation Experience in developing technical documents for Design, Installation, Operations and Maintenance is essential Excellent written and verbal communication skills to document solutions and collaborate with team members is essential
Conditions:
In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.ย Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.ย Where an intern is engaged in-person and is not financially supported by any institution or programme, such as a university, Government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to an in-person internship, such as meals and transportation at the duty station, is paid by the receiving office (monthly โin-personโ stipend rate is USD1,000). A remote reduced stipend (the rate is a subject to the duty station location) is intended to help cover expenses related to the internship, such as internet connections or other means to remain in contact with the receiving office, is paid by the receiving office.ย Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions.ย Interns are not considered staff members and may not represent UNDP in any official capacity Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.ย The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an internโs studies. Therefore, there should be no expectation of employment at the end of an internship.ย UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship The intern must provide proof of enrolment in health insurance plan You are expected to work full time, but flexibility is allowed for your educationย programme Eligibility for residency and undertaking internship in DenmarkHow to Apply?ย
Do not miss out on this opportunity to be a part of this international team and apply by the deadline 20 October 2024, midnight (CET).ย
Please note that only shortlisted candidates will be contacted and called for interview following the deadline. If you have any questions, please write to us via email address itm.internship@undp.orgย ย Applicant information about UNDP rosters
ย Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.ย We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
ย Non-discrimination ย UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.ย ย ย UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.ย
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