Counterpart International is currently seeking a Technical & Administrative Support Specialist. This is a full time position based in Washington, DC and will be responsible for various technical and administrative functions in support of all departments and functional teams, including special projects.
The Technical & Administrative Support Specialist will provide day-to-day support in the following areas: IT Helpdesk support, office administration support, and application support and training. The amount of time spent in these areas will be dependent on various factors that will continuously change depending on the needs of the organization.
Responsibilities
IT Helpdesk:
- Provide IT end user support, technical guidance, and training
- Monitor and maintain the IT ticketing system on a daily basis to ensure all tickets are properly managed in a timely fashion in accordance to service level agreements
- Provide support to end-users on IT assets, including applications, peripherals, security, and backup/restore of files as necessary
- Provide guidance and perform specific project-related tasks in collaboration with other business units.
- Be committed to continued training and learning to stay abreast of technologies related to his/her responsibilities, industry best practices, and showing a problem-solving, positive, curious mindset.
Office Administration Support:
- Front desk duties
- A/V equipment setup and support for various events and activities
- Other duties as assigned
Application support and training:
- Provide power user mode support for various business applications and tools
- Provide support, guidance and training of complex computing tasks
- Participate and contribute in special one-time or on-going projects that require specific technical skills such as Visio, Project, and PowerPoint
Qualifications
- Associateโs Degree in information technology, computer science, or related field
- Minimum two years of customer support, helpdesk or desktop support role
- Hands-on proficiency in Office 365 applications, to include SharePoint, Visio, Word, Excel, PowerPoint
- Hands-on experience Microsoft 365 cloud environments with third-party integrations
- Ability to develop and present end-user training programs, and to communicate technical information to non-technical personnel
- Ability to document repeatable standardized procedures, and adhere to existing procedures
- Superb organizational and time management skills
- Excellent customer service, analytical and problem-solving skills
- The position requires strong teamwork and interpersonal skills, as well as a methodical and disciplined approach to IT and office administration issue resolution
Preferred
- Experience with not-for-profit organizations, life abroad, language skills and/or international development work is strongly desired and a definite plus.
The salary range for this position is $43,594 to $56,672 annually.