Req ID: HUMAN02133
Posted Date: 2020-06-30
Schedule: Full Time
Location: Amman, Jordan JOR
Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 15 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.
This position is for an upcoming education project in Jordan which seeks to transform the organizational culture and capacity within the Government of Jordan (GoJ) to successfully implement education and youth reforms. This will include providing support to the GoJ policy reform and complementary technical assistance to relevant stakeholders on systems management, monitoring, evaluation, and learning (MEL) systems, evidence-based planning and decision-making, HR management systems and financial resource management that are in support of enacting policy reforms in the areas of education and youth development.
The Human Resources (HR) Manager leads HR practices and objectives that will provide a high-performance team culture that emphasizes employee engagement, performance management, and the recruitment and ongoing professional development of project staff. The HR Manager is responsible for the maintenance of processes and metrics that support the achievement of the project's goals which includes ensuring compliance with Creative and donor/client human resources policies, procedures, and regulations.
Reporting and Supervision:
The Human Resources Manager reports directly to the Chief of Party. The HR Manager will liaise as needed with the HQ HR Operations Manager on related project and corporate HR matters.
- Manage HR office operations ensuring compliance with Creative and client HR rules and regulations;
- Lead/coordinate the full-cycle recruitment process including finalization of job descriptions, advertisement of vacancies, review of applicants, scheduling and conducting interviews alongside project senior management, checking candidate references, and collecting new hire documents;
- Lead onboarding/orientation of new project hires;
- Manage employee benefits enrollment and ensure all inquiries and challenges faced by employees regarding their insurances are handled;
- Coordinate the performance evaluation process;
- Provide information and advice to project staff regarding HR policies and procedure;
- Responsible for coordinating staff training and establishing staff development plans based on staff appraisals and evaluations;
- Receives and logs various grievances or complaints from employees; consults with HQ HR Operations Manager and legal counsel regarding difficult cases and provides recommended solutions prior to forwarding complaints to management for review;
- Provide oversight related to the updating of personnel files and other related HR documents including employment agreements, amendments, time sheets, calendar holidays and leaves;
- Provide information as required by Compliance Officers/Auditors during audits; and
Perform other duties as assigned.
Required Skills and Qualifications:
Bachelor's degree in human resources, business administration or a related field;
At least five (5) years of progressively responsible HR experience;
Excellent communication and interpersonal skills;
Excellent record keeping and documentation skills;
Familiarity with donor/client rules and regulations;
Familiarity with local employment law;
Proficiency with Microsoft Office; and
Verbal and written working proficiency in English and Arabic.
Local candidates are strongly encouraged to apply.
Position contingent upon donor funding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)