HR Associate (Recruitment Support Services)

Background Information - BSSC

The UNOPS Bangkok Shared Service Centre (BSSC) is a corporate delivery platform of transactional services under the Shared Services Centre (SSC). BSCC was established for the purpose of: providing global cost-effective transactional services, enhancing the compliance and operational capacity of UNOPS, increasing efficiency, reducing costs and standardizing systems and procedures. BSSC provides global HR shared services related to personnel administration.

Background Information - Job-specific
Based in Nairobi, Kenya and under the direct supervision of the HR Officer - Recruitment Support Services, the HR Associate - Recruitment Support Services is responsible for effectively administering and implementing HR recruitment support services across the organization.

The HR Associate – Recruitment Support Services works in close collaboration with the Programme, Project and Support Services colleagues administering UNOPS and partner personnel globally and with UNOPS HQ colleagues, to exchange information and ensure consistent service delivery, particularly in terms of recruitment processes. S/he provides recruitment support to field offices, ensuring high quality of work, accurate, timely and properly recorded/documented service delivery.

The HR Associate – Recruitment Support Services promotes a client-oriented approach, consistent with the governing rules and regulations for HR management and selections in UNOPS. S/he works in close collaboration with the managers of the different field offices to ensure consistent service delivery and efficient and timely recruitments. S/he closely monitors recruitment plans and recruitment KPIs.
Functional Responsibilities
Summary of Key Functions:

Coordinates recruitment and selection processes from beginning to end, e.g.

create vacancy announcements in UNOPS’ online recruitment system

support with preliminary shortlist in line with the established SOP

administer written tests including plagiarism and AI checks

coordinate the scheduling of interviews and written tests, as appropriate, on behalf of the hiring office

conduct reference checks

initiate fee-setting exercises

take minutes during interviews and finalize the overall selection minutes with active input from panel members (English-language panels)

create ICA awards in the UNOPS ERP system, uploading all supporting documentation to the document manager

prepare offers to candidates and answer their questions

Serve as the HR Representative on interview panels.

Review supporting documentation to ensure completeness of hire packages and support submissions for review by the appropriate panel, e.g. ASB, ASP, LCPC, HQCPC.

Ensure best practices are used for effective and efficient talent acquisition in line with UNOPS policy.

Ensure policy compliance to all recruitment processes.

Guide clients through recruitment and selection processes.

Liaise with UNOPS’ HR related groups such as SSC on personnel administration matters and submit transactional HR service data (normally within the ERP system).

Answer questions and follow-up with personnel and management to ensure completion of recruitment in electronic information systems.

Liaise with relevant HQ and UN system units to exchange information and follow up on pending issues.

Set up and maintain reference files/records.

Support efficient planning and management, including liaising with internal clients/hiring managers to anticipate their recruitment needs, developing recruitment plans, setting-up and maintaining dashboards to monitor the status of recruitments and recruitment KPIs. 2. Recruitment Guidance Services:

Provide guidance on HR related systems and processes including but not limited to Recruitment, Contracts, Position Management, Benefits and Entitlements consistent with UNOPS rules and procedures.

Research of precedents and analysis of merits of specific requests (for example waivers of recruitment policies); presentation of recommendations, taking into account institutionalized exceptions, and submission of recommendations for the approval of departure from established policies, procedures and guidelines.

Provide advice and guidance to personnel on administrative procedures, processes and practices related to recruitments and the technical administration of personnel in the ERP.

Act as liaison between unit and internal and external clients and focuses on a positive client experience and a business partnering approach.

Advise hiring managers and guide personnel on UNOPS recruitment policies and processes and best practices.

Support the implementation of institutional gender and diversity initiatives, providing education and advice on issues related to equity, compliance, inclusion, and diversity. 3. Knowledge Building and Knowledge Sharing:

Contribute to HR policy development and corporate HR initiatives by assisting to collect data on trends, risks and opportunities and sharing local HR best practices vis-a-vis recruitments.

Assist with projects in support of HR initiatives for attainment of business objectives in line with the corporate HR strategy.

Organize, facilitate and/or deliver training and learning initiatives for personnel on recruitment-related topics including to less experienced/new personnel in the team.

Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.

Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.

Undertake research on a range of HR related issues and contribute data as well as draft notes/reports.

Support the communication on HR policy changes and new HR initiatives to management and personnel, providing guidance as needed.

Contributes to knowledge management projects.

Support process efficiency initiatives.

The effective and successful achievement of results by the HR Associate – Recruitment Support Services directly impact on the compliant execution of HR processes in the respective unit and the efficient and effective performance within it. These promote the credibility of the organization as an effective service provider in project services and management.

Completion of Secondary education is required.

A Bachelor degree in Human Resources Management, Business Administration, Public Administration, or equivalent disciplines with 2 years experience is desirable and may substitute for some of the required years of experience. Experience:

Minimum of six years of relevant experience in an international and/or national organization in providing HR advisory, recruitment, and/or HR-generalist services is required.

One year experience in computers and office software packages, and experience in handling of web-based management systems is required. Language Requirements:

Full knowledge of English is essential.

Knowledge of French is highly desirable.

Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA-6
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance. For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

Please note that UNOPS does not accept unsolicited resumes.

Applications received after the closing date will not be considered.

Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

This position is stationed in Nairobi, Kenya which is a family duty station.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.

For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.