Help Desk Support Analyst

Tags: climate change English Environment
  • Added Date: Thursday, 15 February 2024
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This position will be full-time office based in Washington DC office; WRI Global Office (US). Existing work authorization is required at the time of application submission. WRI is unable to sponsor any visa work sponsorship for this position.

About the Program:


WRI's Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices.


Job Highlight:


You will report to Help Desk Analyst, Operations.

You will be based in Washington DC office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you.

What will you do:

Escalation Management (25% of time):

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