Head Of Operations, NOC Accra

External/Internal Vacancy Announcement

No. WFP/GHA/ACC/March/2024

Head of Operations

Deadline for Application: 14 days from day of publication

The Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.

Job Title : Head of Operations

Duration : 1 year (Renewable)

Post Grade : NOC

Duty Station : United Nations Humanitarian Response Depot (UNHRD)

Accra, Ghana

ORGANISATIONAL CONTEXT

Global hunger has reached alarming levels in 2022, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to address this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance.

As an Operations Manager at one of the hubs of the United Nations Humanitarian Response Depot (UNHRD), reporting directly to the Hub Manager, your role is pivotal in leading and coordinating the hub's operational activities. You will oversee Logistics and Warehousing, Procurement, and Customer Service units, ensuring efficient service delivery aligned with UNHRD's mission.

MAJOR DUTIES AND KEY RESPONSIBILITIES

Under the direct supervision of the Hub Manager and overall supervision of the Country Director, the staff will be responsible for the following duties.

As the Operations Manager, you play a central role in ensuring the effective operation of the hub, contributing to UNHRD's mission of providing humanitarian support with excellence.

1. Oversee logistics services, including stock maintenance, receipt, loading/offloading, customs clearance, and stock deployment. Oversee warehouse operations and align operational activities with corporate requirements,
2. Lead the operations team, providing guidance to each unit (Logistics, Procurement, Customer Service, Warehouse Management). Maintain clear reporting lines for effective coordination, alignment, and guidance within the UNHRD hub. Ensure that the respective teams comply with WFP rules, regulations, policies and procedures in their area of activity and properly implement and use corporate systems, such as WINGS, WMS and others.
3. Ensure seamless coordination between units for integrated service delivery and foster a collaborative work environment for streamlined operations, encouraging team performance and contribution to UNHRD's vision,
4. Manage capacity strengthening efforts in logistics, warehouse management, customer service, etc at the hub level and ensure activities are aligned with the UNHRD network strategy,
5. In line with WFP rules and regulations and under the guidance of the Network procurement team, oversee procurement activities relative to specific hub,
6. Lead the customer service unit’s activities, focusing on \"Strengthening Cooperation\" as a priority. Manage key accounts and ensure customer satisfaction,
7. Liaise with service providers, partners and stakeholders as/when required to ensure smooth operations such as Freight Forwarders, relevant governmental and local authorities, suppliers, contractors, local and regional partners in undertaking UNHRD’s mandate,
8. Follow standard emergency preparedness practices for a quick response during crises, ensuring readiness of needed resources to deploy,
9. Contribute to continuous improvement, aligning with UNHRD's mission and corporate standards.
10. Working together with the communication and reporting teams, ensure proper documentation of activities, including relevant data, for communication, reporting and advocacy purposes.
11. In the absence of the Hub manager, act as Officer-in-Charge and at all times, you will support the Hub manager.

    Minimum Academic Qualifications

    1. First level university degree in logistics, supply chain management, procurement,

       or a related field.

       1. Minimum 5 years post-graduate professional experience. Extensive experience in

          humanitarian logistics, procurement, and customer service roles is required.

          Desired Experiences for Entry into the role: