Head of Digital Products Office location: Basel Department: General Secretariat Unit: Information Technology and Services Service: Employment - Duration: 3 years Contract type: Fixed-term FTE%: 100% Application Deadline: 19/03/2024

Description

The Bank for International Settlements (BIS) is hiring a Head of Digital Products to join our Information Technology and Services team.

The role is based in Basel, Switzerland, however, thanks to our status as an international organization, we can hire globally and welcome applications from candidates of all nationalities located anywhere in the world. Relocation support is available for the successful candidate and their dependent family members.

Purpose of the job:

Our mission is to support central banks' pursuit of monetary and financial stability through international cooperation, and to act as a bank for central banks.

Information Technology Services (ITS) provides the technology that runs all our Bank operations globally, from hybrid cloud infrastructure, digital workplace tools, DevOps technologies and data and analytics platforms, right through to end user computing and business applications. We pride ourselves on our collaborative and trust-based culture, and our passion for excellence.

As a member of the ITS Management Team, you will lead development and operational activities for our external customer facing applications and digital services.

By joining the team, you will:

o Contribute to the strategy and vision for our digital products by supporting in enhancing existing applications, adopting new platforms, fostering a unified approach while ensuring a positive customer experience.

o Collaborate Bank wide and lead a team of technology experts.

o Benefit from a flexible, hybrid working structure with a blend of working from home and from our centrally located office in Basel.

Principal accountabilities:

o Responsible for ensuring the ongoing operation of the Bank’s digital engagement platforms, including, for example, customer/extranet portals, digital content collaboration systems, Customer Identity and Access Management (CIAM), event registration, API gateways, and Customer Relationship Management (CRM) systems.

o Responsible for design and development of digital products, in support with business needs and our innovation and technology transformation efforts.

o Strategy development: develops and implements a long-term strategy and roadmap for their area, in collaboration with the management team, and ensures that they are well communicated to their team and endorsed by relevant stakeholders. Actively contributes to overall ITS strategy.

o Works with IT governance and information security functions to ensure systems are secure by design and comply with Bank policies, standards, and best practices.

o Team management of a team of internal and external staff, including training & development, performance reviews and motivating the team.

o Supplier management: responsible for the work of external service providers operating within their functional area. Negotiates scope of services and commercial terms with suppliers. Manages ongoing supplier performance and relationships.

o Product / service management: including the day-to-day operation of IT systems and services and ensuring they meet the highest professional standards and follow applicable policies and procedures. Responsibility for preparing and gaining approval for operational budget.

o Liaison role: pro-actively collaborates closely with all relevant stakeholders, particularly within the BIS customer departments, but also with management, technical staff, external partners and providers.

o Representation and management support: participates actively in relevant ITS Management Team meetings. Assists with the overall management of ITS and its staff. Represents ITS in various meetings and committees.

Qualifications, skills, and experience:

o Experience in software product management and development or related IT roles

o Experience of creating and delivering B2B service concepts and technology roadmaps

o Experience of user-centric design and employing associated methodologies (e.g., UX, product management, design thinking)

o Experience of working on cross-functional projects spanning multiple technology teams and specialisms

o Broad and current knowledge of enterprise IT vendor landscapes

o Skilled in obtaining and interpreting customer priorities and demand and in formulating technical strategy.

o Experience of presenting to senior executive audiences on customer experience and technology topics

o Experience working with complex enterprise architectures with knowledge of cloud technologies.

o The required collaboration skills to establish strong working relationships across different technical teams and business users; combined with the ability to work independently and proactively as required.

o An ability to understand and adapt to a broad range of existing and new technologies.

o Excellent communication skills in English– written, visual and oral.

o Knowledge and experience with Microsoft services and development technologies (Azure, Dynamics, Entra, C# .NET, WCF, WPF, Visual Studio etc) will be an advantage.

Who we are:

The Bank for International Settlements is a diverse organization with colleagues from over 60 countries. By joining us in the international city of Basel, you will work in a unique, highly rewarding, and international work environment. We truly value diversity and inclusion and want to reflect the world we serve. At the BIS, we value equality and diversity in all its forms and one way we support diversity and inclusion is through our staff-run networks. You can discover more about diversity at the BIS here.

What the BIS offers:

We want your time at the BIS to be a rewarding and career-enriching experience. We offer an agile and flexible working environment with hybrid working opportunities including home office and working from abroad days. To support our international applicants, we offer relocation support that extends to your dependent family members. In addition, thanks to our ongoing commitment to diversity and inclusion, we offer a competitive compensation and benefits package, including support for working families including childcare and education allowances (where applicable). Finally, we offer a genuinely unique international working environment, which will give you exposure to the global financial system and the opportunity to collaborate with passionate experts from all over the world.

We strive to ensure that individuals are provided reasonable accommodation to participate in the application or interview process, and to perform essential job functions. Should you wish to request accommodation, support in completing this application or participating in the application process, then please reach out to the recruitment team at staffing@bis.org.