ORGANIZATIONAL CONTEXT AND SCOPE
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOMโs multi-disciplinary staff members provide a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Mobility Pathways and Inclusion, specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOMโs global support to all resettlement programs.
Under the general supervision of the National Associate Operations Officer-Field Support, and direct supervision of the Senior Operations Assistant (Field support) โ Transit Center, the Operations Assistant -Team Leader is responsible of undertaking movement operations activities in the field, with the following duties and responsibilities:
1.ย ย ย Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
2.ย ย ย ย In coordination with the Senior Operations Assistant (Field support) โ Transit Center, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3.ย ย ย ย Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
4.ย ย ย ย Assist in the coordination of timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
5.ย ย ย ย Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. ย Keep all posters and informational messages up-to-date and placed in visible locations.
6.ย ย ย ย Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
7.ย ย ย ย Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
8.ย ย ย ย Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
9.ย ย ย ย Provide regular feedback on work being accomplished to the Senior Operations Assistant (Field support) โ Transit Center and keep supervisors immediately informed of any issues requiring their attention.
10.ย ย ย ย Alert the Senior Operations Assistant (Field support) โ Transit Center or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
11.ย ย ย ย Perform such other duties as may be assigned.
ย
EDUCATION
Completed secondary [high school] education required and five years of relevant working experience;ย
Three years of working experience with a Bachelorโs degree;
EXPERIENCE
Prior Movement Operations or transportation experience is a strong advantage.
SKILLS
Strong computer skills - Word, Excel and Internet.
LANGUAGES
Required : For this position, fluency in English is required (oral and written).ย ย ย ย Working knowledge of another UN language is an advantage.
COMPETENCIESย
The successful candidate is expected to demonstrate the following values and competencies:
Valuesย
โข ย ย ย ย Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
โข ย ย ย ย Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
โข ย ย ย ย Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies โ behavioural indicators level 1
โข ย ย ย ย Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
โข ย ย ย ย Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
โข ย ย ย ย Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
โข ย ย ย ย Accountability: takes ownership for achieving the Organizationโs priorities and assumes responsibility for own action and delegated work.
โข ย ย ย ย Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.