Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the overall supervision of the National Health Operations Officer and the direct supervision of the Senior Medical Assistant the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Addis Ababa, Ethiopia.
The position is open to internal candidates only!
Responsibilities and Accountabilities
The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants. ย He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).ย
Call Centre overall duties:
Provide migrantsโ information regarding health assessments by phone. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required. Maintain daily statistics related to health assessments and update the records; and,ย Contribute to customer satisfaction evaluation management.ยReception and Data Entry overall duties:
Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as: receiving and explaining the registration process to applicants. checking applicantโs identity. entering biodata of the applicants in the appropriate platform. taking photos using webcam and loading the image to the appropriate platform; and,ย printing of medical forms, consent forms and other necessary documents. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable. Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available. Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners.ย Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically; File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and, Perform such other duties as may be assigned.Required Qualifications and Experience
EDUCATION
University Degree with at least two years of relevant working experience.ORย
Secondary School Diploma with at least four years of relevant working experience.ย Certificate in IT/Data entry is an advantage.EXPERIENCE
Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one. Knowledge of customer care. Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and, Previous working experience with NGOs or international organizations is an added advantage. Proven knowledge and/or certification in the data analysis tools such as Power BI an advantage. Proven knowledge and/or certification in the programming language SQL an advantage. Proven experience and knowledge in healthcare specific systems such as Electronic Health Record Systems (EHRs)ย an advantage. Proven advanced knowledge in the business process and data management of Interim Federal Health Programme (IFHP) an advantage.SKILLS
Leadership skills (desirable); Excellent communication skills; Fast and accurate typing; Typing speed of at least 60 words per minute; Knowledge of data management principles; High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.Languagesย
REQUIRED
For all applicants, fluency in English & Amharic is required (oral and written).
DESIRABLE
Working knowledge of local language
Competencies[1]
The incumbent is expected to demonstrate the following values and competencies:
VALUES -ย All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity:ย Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency:ย Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism:ย Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage:ย Demonstrates willingness to take a stand on issues of importance.
Empathy:ย Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES -ย Behavioural indicators โย Level 1
Teamwork:ย Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results:ย Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge:ย Continuously seeks to learn, share knowledge and innovate.
Accountability:ย Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work.
Communication:ย Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
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