Expedited SVN ICT Specialist (4 positions), for internal candidates only

Under the overall supervision of the Chief of Mission and the Chief, Resources Management Unit in IOM Ukraine and the direct supervision of the Senior ICT Specialist and, in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for ICT administration and related functions in IOM Ukraine Country Office as well as in Hub-Offices.

1. Administration and support of uninterrupted access to mission critical services like Intranet Portal, Wave, Oracle and other corporate apps for all mission staff at different location and ensuring effective liaison with technical counterparts for the proper functioning and availability of those systems. 
2. Administration, deploy, and support of active network equipment such as Meraki firewalls, switches, and Wi-Fi networks. Deploying and administration of Wi-Fi controller with Wi-Fi infrastructure in accordance to approved enterprise technical solutions to achieve the required ITC standards in the Main and sub-offices.
3. Assist in maintaining of telephone and Internet infrastructure in main and sub-offices. Provide IOM office with advises on efficient and reliable telecommunication solutions. Assist in administration and daily monitoring of PABX, telephone billing systems and Amazone Connect services.
4. Tracking, communication, and interaction with Internet Service Providers in Ukraine and other country offices if necessary. Regular monitoring of provided services and immediate communication in case of any failures. Troubleshooting of any communication issues.
5. Administration, support and installation of systems, network and software components and related updates on both ad hoc and regular bases; suggest the best possible technical solutions to achieve the required ITC standards while taking into consideration local technical constraints.
6. Support sub-offices with systems upgrades and implement IT infrastructure changes: install systems, network components and software; recommend best technical solutions to IT systems and application performance.
7. Daily monitoring and assist in administration of Mission Help Desk system based on the Global Fresh Desk Service, as well as related users account administration. Generation of reports on service and support provided. Proper Task tracking depending on the mission workload.
8. Ensure the required performance and stability of network services and servers (LAN, WAN, Internet, and SAT phone connectivity, Starlink, BGANs, VSAT terminals, VPN, etc.), to prevent and minimize downtime or service interruptions.
9. Daily support of mission-critical servers and systems such as File Server, and SharePoint sites administration and monitoring of user accounts and profiles in AD; timely renewing of SSL certificates.
10. Provide daily assistance and training to staff in Main, RSC, Migration Health Unit (MHU) and Sub Offices of the Mission in using ITC standard software, hardware, and other equipment when it’s required. Daily troubleshooting on operational IT problems and aiding in finding relevant solutions. Provide remote technical assistance where it’s needed.
11. Perform such other duties as may be assigned. Education
    • High School Degree/Certificate with six years of relevant professional experience.
    • Bachelor’s Degree or equivalent preferably in Computer Sciences or Programming with four years of relevant work experience.; or
    • Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Certified Professional (MCP) (Windows/Exchange Server), Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.   Experience
      • Experience in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
      • Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
      • Experience in MS SQL an asset.
      • Extensive knowledge of Windows OS, O365, Azure, Windows Defender, different HelpDesk systems, Microsoft Endpoint manager Admin Center, Windows-based applications and packages, Cloud solutions, TCP/IP, DNS, Telecoms, Network Protocols, VSAT, SAT telecommunication, VPN, VoIP, MS Office, antivirus software/utilities. Graphic packages (Photoshop, Illustrator, InDesign) are an advantage.
      • Experience in user support in Microsoft based environments and Cloud solutions. Skills
        • Knowledge and experience in PHP, Java, HTML, mySQL, web design and development of web-based office applications an asset.
        • Knowledge of IOM corporate ICT tools.
        • Deep knowledge of Windows based applications and systems, AD, GPO.
        • Knowledge of different technical communication standards. Languages
          • For this position, fluency in English and Ukrainian are required (oral and written).   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    • Courage: Demonstrates willingness to take a stand on issues of importance.
12. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 2)
13. Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.