Grade: P3
Vacancy no.: CALL/P/2023/11
Publication date: 9 May 2023
Application deadline (midnight Geneva time): 23 May 2023
Job ID: 10827
Department: INFOTEC
Organization Unit: AMS
Location: Geneva
Contract type: Fixed - Term
The ILO is issuing a call for expression of interest for the above position. This is an assignment of a purely temporary nature, not expected to lead to a career in the ILO. Duration is 12 months (possibly renewable).
The selection process is not subject to the rules and procedures defined in Annex I of the ILO Staff Regulations.
The following are eligible to apply:
- Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations. The Office will facilitate the temporary re-assignment of a selected internal candidate to this position.
- External candidates. A selected external candidate will be issued with a 4.2 (e) contract.
Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage.
The ILO values diversity among its staff. We welcome applications from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.
Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries can be found here: ILO Jobs: Non- and under-represented Member States.
Introduction
The position is located in the Application Management Services (AMS) within the Information and Technology Management Department (INFOTEC). INFOTEC is responsible for information management and utilization of technology for the ILO. AMS is responsible for the IT application portfolio of the ILO. Applications and services supported include ERP, Document and Records Management, Collaboration, Business Intelligence/Dashboard solutions and custom point solutions as needed.
The position provides expertise in the business and process analysis areas with a focus on relationship management, application configuration/design and implementation related to collaboration and knowledge sharing solutions, dashboards/workspaces and self-service processing capabilities. This role acts as a liaison between INFOTEC and business units in determining how to best implement software to streamline, automate and facilitate process efficiency and improve means of working together. The position will report to the ECM lead within AMS.
Description of Duties
1. Engage and communicate with business stakeholders to gather/review business requirements, assist and facilitate the formulation of project proposals and business cases and translate stakeholder needs into specifications, functional designs and solution suggestions taking into consideration ILO information and technology standards, strategies, technologies and solutions.
2. Support the design and implementation of custom SharePoint solutions and processes (collaboration, self-service processes with automated approval workflow, custom solutions, role-oriented dashboards, etc.) by ensuring the solutions focus on user-oriented designs, consistent information architecture/classification and processing/retrieval of content dependent on role.
3. Design and implement standard SharePoint solutions through configuration and use of standards functionalities and components.
4. Coordinate the delivery of specific tasks and smaller projects.
5. Perform system testing, facilitate User Acceptance Testing (UAT) with business partners as well as other testing and Quality Assurance activities.
6. Prepare documentation (procedures, processes, wireframes, prototype designs, user manuals, test cases, etc.) and deliver training to users. Enable effective adoption of IT applications and solution.
7. Provide post go-live support to delivered solutions to resolve functional/process/procedural questions, application bugs, custom code errors, etc. Engage database/system administration and development teams for the implementation of patches, upgrades and custom code application.
8. Adhere to project management standards including preparation of status reports, project plans, effort estimations, etc. in conjunction with the project lead. Prepare briefing materials, presentations and provide training as needed to user communities.
9. Perform other relevant duties as assigned.
Required qualifications
Education
Advanced university degree (Masterโs or equivalent) in IT, Information Management or other related field.
A first-level university degree (Bachelorโs or equivalent) in one of the afore-mentioned fields or other relevant field with an additional two years of relevant experience, in addition to the required five years of experience stated below, will be accepted in lieu of an advanced university degree.
Experience
At least five years of professional experience providing business/functional analysis functions with information management and/or process/workflow applications including experience in implementing Microsoft SharePoint or similar ECM and/or workflow automation suite.
Languages
Excellent command of one working language (English, French, Spanish) of the Organization and working knowledge of a second working language of the Organization.
Competencies
In addition to the ILO core competencies, this position requires:
Technical competencies
โข Sound understanding of application implementation methodologies and best practices
โข Sufficient understanding of the relevant business processes, operating strategies, policies and procedures within the UN environment
โข Capability to gather, document and analyze information
โข Ability to draw conclusions including impacts and resolution options, define strategies and suggest solutions
โข Discernment to differentiate which issues are critical to overall organization drivers and which are not
โข Ability to solve complex functional issues which cross organizational boundaries
โข Ability to operate within the software development lifecycle and to liaise with team members and partners through the various activities in this cycle. This will include briefings and developing, reviewing and discussion Functional and Technical Designs, Test Scripts/Scenarios, etc.
โข Advanced application software skills including Microsoft Office tools to prepare presentations, spreadsheets, word processing and project management
Behavioural competencies
Effective management skills including time and task management, development of project plans, project briefs, status reports, etc. and capable of working independently and within a team environment in order to meet deadlines. Capability to guide and coordinate the work of external collaborators, general service staff or young professionals. Excellent verbal and written communication skills. Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.
Recruitment process
Please note that all candidates must complete an on-line application form. To apply, please visit ILO People and open the ILO Jobs module from the home page menu. The system provides instructions for online application procedures.
Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre). Candidates are requested to ensure their availability should they be short listed for further consideration.
Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.
Fraud warning
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.