Job Description Summary
Analyzes the operations of a department or functional unit with the purpose of developing a general system or reporting solution to a business problem that may require automation. Specific business analyst duties include assessing the business data model, improving/streamlining business processes, and integrating technology, as needed, with the business functions. Specific activities may include participating in client needs assessments as well as evaluating platform feasibility and business and technical software requirements. Position is responsible for gathering business requirements, conducting data analysis, impact assessments to understand business and application/reporting implications. The technical/analytical portion of this work is to develop, design, test, validate and/or analyze technical solutions for clients through an appropriate blending of technical knowledge and business problem solving activities. This position will also create and provide training, guidance, resources, and support to data stewards on the use of data management applications and process improvements to increase data quality. May advise the client on improvement opportunities that solve business process and technical issues of varying complexities.
Accountabilities:
Manage the FHI 360 Master Data Management platform, create and implement and related processes and procedures for incorporation within the software development lifecycle.
Support Data management processes and documentation through the effective use of LeanIX, JIRA, MS Teams, Unily Content Management and other related systems and processes.
Acts as gatekeeper of organizational data, by managing data integrity, making sure that repositories produce accurate, consistent, and reusable data.
Understand relationships between various organizational systems and databases.
Interviews stakeholders in conducting requirement gathering, document requirements in the deployment of business solutions
Liaises with users in assessment, development, and testing of business solutions.
Develops and analyzes solutions to business issues, including review and writing of all relevant documentation, including but not limited to functional and technical design requirements.
Assists in overseeing the development of technical design requirements with developers, programmers, and external suppliers during the development life cycle.
Conducts user training including the development of training materials and procedures to accurately document the approved business process.
Collaborates and assists in the design and testing of front-end user interfaces and interactive procedures / tools.
Provides standard project management, tracking and communication Data Management initiatives as assigned.
Implements design and development of quality assurance standards to support organizational improvements.
Provides quality client support by, researching possible solutions to problems, and fostering open communication between the client and the project team, tracking solution and documentation defects, performing solution maintenance, and providing consulting and training as the need arises.
Works with developers, analysts and data or process stewards to identify, diagnose, and document problems and errors in specific components of a system or solution.
Liaises with system and business data stewards and owners regarding enterprise data and data governance issues to continually improve data quality, standardization and usability.
Coordinates and leads resolution of data governance and master data management issues.
Follows, reinforces and promotes team standards for continuous process improvement, quality data products, and enterprise data management and governance.
Follows, reinforces and promotes organizational diversity, equity and inclusion principles in all internal and external interactions.
Continually develops knowledge of a client's business processes and objectives in order to help the client in a problem-solving role to assess user requirements, procedures, and problems to create or improve a system or solution.
Assists in ranking and prioritizing work intake requests
Supports in leadership of team members, including assistance in recruiting, training/mentoring, and troubleshooting.
Performs other duties assigned.
Applied Knowledge & Skills:
Demonstrates leadership skills, including collaboration, negotiating and influencing skills.
Demonstrates excellent analytical skills.
Demonstrates excellent written and oral communication skills.
Demonstrates strong presentation and facilitation skills.
Demonstrates strong project management skills.
Organizes and follows complex and/or detailed technical procedures, processes and standards.
Demonstrates knowledge and experience with writing requirement documents, and test scripts.
Independently manages project timelines, resources, and staff. Leads implementation.
efforts.
Works independently on tasks, develops own work schedule and monitors progress against defined parameters.
Exhibits comprehensive knowledge of the work area demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with the work specialty.
Serves as a collaborative and productive project team member by completing assigned tasks.
Serve as a senior representative of the team with other peers, clients/project stakeholders and data or system owners and stewards.
Is comfortable representing the team, its values, processes and deliverables with wider audiences, and mid-level and senior management.
Provides quality customer service support to end users, including troubleshooting and helping develop and update user guides.
Demonstrates and improves in-depth knowledge of organization and relationships (formal and informal).
Has an in-depth understanding of operation of functional unit and develops awareness of its role in the enterprise.
Reads, writes and speaks English; fluent in host country language as appropriate.
Problem Solving & Impact:
Integrates knowledge and skills from other specialties to address moderate to complex work assignments and problems.
Documents lessons learned or common fixes of FAQs to enhance support and resources.
Supports technology applications by exploring and adapting to changing technologies.
Independently applies technical and business judgment to work assignments to achieve desired outcomes.
Proactively verifies problem resolution. Independently resolves routine and non-routine problems. Makes suggestions for technical and functional modifications to resolve current issues or prevent future problems.
Establishes a positive relationship by exercising an appropriate action in a timely manner.
Demonstrates an understanding of the standard technology and systems in place. Contributes to the support of the operation.
Obtains relevant information from client to sufficiently explain and document requirements to a technical expert. Independently resolves routine problems.
Supervision Given/Received:
Consults with clients and higher- level technicians and analysts to resolve technical and functional issues and ensure client satisfaction.
Works as a team member by doing own share of work and listening to and acting on expressed needs.
Typically reports to a Manager or Associate Director.
Education:
Bachelor's Degree or its International Equivalent โข Data Science/Analytics, Business Administration/ Intelligence, Statistics, Economics/Mathematics, Computer Science, Information Technologies, or Related Field.
Experience:
Typically requires 8+years of work experience (business analysis, data analysis, related project management, related graduate level coursework). Majority of experience should be on the job and not academic.
Ability to communicate technical information clearly and concisely to technical and nontechnical users.
Knowledge and experience of databases (Oracle, SQL Server, etc.). Exposure to Enterprise Architecture concepts and disciplines.
Capability to interpret and perform intermediate Excel functions.
Experienced with gathering and documenting requirements, performing data analysis and testing.
Strong project management and presentation/facilitation skills. Experience with task management software and Agile development preferred.
Basic SQL is strongly preferred but not required.
Prior hands-on experience with a Master Data Management platform, a major plus (E.g. Ataccama, Profisee, Semarchy, Tamr).
Prior education or work experience in data governance, business or data analytics, accounting/finance/economics is required.
Prior work experience in a non-governmental organization (NGO) is preferred.
Typical Physical Demands:
Typical office environment.
Ability to sit/stand for extended periods of time.
Ability to lift/move 5-50 lbs.
Ability to work during U.S. Eastern time zone office hours.
Technology to be Used:
Personal Computer, Microsoft Office (i.e. Power BI, Teams, Word, Excel, PowerPoint, SharePoint/OneDrive, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other handheld devices
SQL Server Management Studio (SSMS), Azure Data Catalog, JIRA
Travel Requirements:
Less than 10%
This is a remote-US based opportunity
The expected hiring salary range for this role is listed below. FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.
Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.
Hiring Salary Range: $100,000 - $135,000
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicantsโ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicantโs tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others โ and yourself.
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