Donor Relations Associate - New York, United States
Duration : Permanent
Start date : ASAP
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Action Against Hunger-USAโs work Action Against Hunger-USA's generous remuneration package
You'll contribute to ending world hunger by ...
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 28 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 55 countries, our 8,990 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti. Action Against Hunger-USA has over $100 million in programs, and approximately 1,800 permanent staff based in New York City, Washington D.C, Nairobi, and country offices. Additional growth is anticipated.
Job Summary
The Donor Relations Associate will sit on the Donor Marketing team which generates $9 million annually from individual donors. The role involves working directly with one time and monthly donors to answer questions and resolve issues, facilitating lapsed donor campaigns to re-engage inactive groups, and coordinating with vendors on donor acknowledgement projects. This is an ideal position for a candidate who wants to connect with and support people who care about our mission and grow their own career in the individual giving space.
Purpose: The Donor Marketing Associate will provide donor care to one time and monthly supporters.
Engagement: The role involves working with one-time and monthly donors. It will report to the Associate Director, Donor Marketing and work very closely with the Donor Marketing Officer, Donor Development Officer, Fundraising Systems team, and wider External Relations team.
Key activities in your role will include
Essential Job Duties
(Define main functions/roles and then define the specific/key job duties in each of them).
Monthly Donor Relationship Management
Act as the main point of contact for donors in the monthly giving program; respond to all questions, inquiries and information requests. Complete all donor support requests for setting up, cancelling, and updating monthly gifts via phone and email Assist with gift processing and record updates related to monthly donor upgrade and renewal appeals Assist in the delivery of activities for monthly donor appreciation and engagement, including but not limited to new monthly donor welcome mailings, broadcast voicemails, and virtual event invites With direction from Donor Marketing Officer, assist in the implementation of a lapsing monthly donor reactivation strategyOversee Gift Acknowledgement & Stewardship Activities
Manage gift acknowledgement process with vendor Support batch thank you process for mid-level supporters Regularly review and update letter copy for gift acknowledgment templates Ensure peer-to-peer fundraisers and Facebook fundraisers are thanked during the year In coordination with the Donor Marketing Officer, deliver annual donor appreciation touchpoints including annual holiday card and summary tax receiptsAdmin & Reporting
Work with Fundraising Systems team on reporting and KPI metric measurement for donor marketing campaigns Coordinate with Fundraising Systems team to ensure timely and accurate recording of all donor interactions and updates within Funraise and Raiserโs Edge Audit and prepare lists for inhouse appeals and cultivation pieces Other duties as requiredDo you meet the profile required criteria?
Physical Demands
While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with interruptions. To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations which may include the necessity to walk long distances, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working Conditions, Travel and Environment
The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required by contact with the missions, mission security, or other obligations. Must be able to travel as required for standard domestic and international business travel as well as to the missions if appropriate. While visiting the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well is to infectious diseases.Gender Equality Commitments & Zero Tolerance to Abuse
Foster an environment that reinforces values of people of all genders equal access to information. Provide a work environment where people of all genders must be evaluated and promoted based on their skills and performance. Promote a safe, secure, and respectful environment for all stakeholders, particularly for children, beneficiaries, and members of staff. Help to prevent any type of abuse including workplace harassment and sexual abuse and exploitation. Respect beneficiariesโ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion, race, color, ancestry, national origin, age, or marital status. Value and respect all cultures.Required Qualifications
Bachelorโs Degree or equivalent experience
Required Skills & Experience
2 - 3 yearsโ experience in a customer service or donor relations role, non-profit experience preferred. Excellent verbal and written communication skills Proficient in the Microsoft Office Suite Experience using a customer service software such as ZenDesk Experience with CRMs like Raiserโs Edge or Salesforce as well as digital platforms like Funraise or Classy etc. Enjoys talking to donors on the phone, be it thanking, or asking them to take an action. Passionate and proactive High attention to detail The ability to work on multiple projects concurrently, while prioritizing higher priority tasks Flexible and open to change within a growing team environment. Fluency in written and oral English is required. Passion for Action Against Hungerโs mission