Director of Operations

  • Added Date: Tuesday, 01 June 2021
  • Deadline Date: Sunday, 27 June 2021

Job location: Bukavu, Congo **

Starting date: as soon as possible **

Vacancy closing date: 27th of June 2021

Duration position: 3 years

Working hours: 40 hours

We are here to support communities hit by crises, restoring dignity and promoting choice.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover โ€“ providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

ZOA is looking for a

Director of Operations in DR Congo

ZOAโ€™s programme in DR Congo

ZOAโ€™s programs in DR Congo are focused towards stabilization, social cohesion, addressing root causes, and subsequently development initiatives to sustain. Main thematic subjects are peace building, psychosocial therapy, land rights, water management, and agriculture/livelihood combined with value chain development and governance. In general, ZOA strives to implement an integrated approach working with local and international partners.

Your challenge

The Director of Operations contributes to ZOA DRC and partner capacity enhancement in areas of Finances, HR, Logistics, Governance and IT and Security. ZOA DRC will be leading a new consortium with many partner organizations and as such strong leadership and a high level of financial administration and guidance of processes is required. It will be the responsibility of the Director of Operations to oversee and streamline all programs and create an effective management structure.

Your main tasks and responsibilities


  • Development and maintenance of country specific policies and procedures in the fields of finance, HR management, security, logistics and procurement in compliance with ZOA global quality management framework;
  • Maintenance of Country administrative manual (finance, HR, procurement) and ensure compliance;
  • Monitoring of and support on processes and procedures related to finance, HR management, security, logistics and procurement.


  • Translating ZOAโ€™s worldwide HR policies and procedures into the local cultural setting and the implementation of HR policies and procedures;
  • Monitoring HR compliance to internal and external (donor and government) rules and regulations;
  • Supervising staff recruitment processes;
  • Supervision of annual and mid-year staff evaluations;
  • Ensuring that Terms & Conditions of employment comply with local legal requirements.


  • Contributing to the Country strategy and annual plan, with a specific task in preparing the corresponding annual budget and financial sections;
  • Report monthly and quarterly financial management information at country organisation and at Programme Organisation level;
  • Preparation of country annual accounts, in accordance with relevant legislation and regulations;
  • Monitoring finance compliance to internal and external (donor and government) rules and regulations;
  • Preparing and processing the allocation of indirect costs to project budgets;
  • Preparing monthly, quarterly and annual financial reports at country organisation and program organisation level;
  • Advise and support the Country Director and Program Managers in the development of budgets of funding proposals;
  • Managing financial audits and responding to audit reports.


  • Implementation of IT and logistic policies and procedures in compliance with ZOAโ€™s worldwide framework.


  • Supporting the Country Director to enforce adherence to the security rules and instructions as described in the ZOA security handbook and the local security plan.
  • Supporting the Country Director that Local Security Plans are being developed and timely reviewed by the Programme Managers.

Your profile


  • The candidate is expected to fully support the vision, mission and Christian values of ZOA;
  • Being a Christian adhering to the Christian identity of ZOA.


  • Academic degree in Finance (e.g. MBA) and knowledge of HR;
  • Fluency in French and English;
  • Experience in general management;
  • At least 5 yearsโ€™ experience in a similar position in recovery or development settings in (fragile) developing countries.


  • Result-oriented approach;
  • Takes initiative to improve processes and procedures;
  • Knows how to prioritize;
  • Analytical;
  • Flexible conduct.


  • Customer-friendly attitude;
  • Enjoys and has patience for capacity building of local staff;
  • Accuracy;
  • Advisory attitude;
  • Initiative;
  • Effective and appropriate communication.

Special conditions

  • DR Congo is a non-family duty station;
  • Up to 25% of time required for travel to field areas;
  • R&R arrangements;
  • Duty station will be Bukavu, beautifully located on the south of Lake Kivu and on the border with Rwanda;
  • Shops and almost all goods available. Pleasant, moderate climate.

This vacancy is archived.

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