• Added Date: Tuesday, 17 May 2022
  • Deadline Date: Monday, 13 June 2022
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Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. In this role, you will be the Commissioner-Generalโ€™s principal support in the effort to mobilize the high volumes of funds and resources needed to assure the achievement of UNRWAโ€™s mission, and provide direct supervision to the external relations and communications functions and their staff, as well as technical guidance to Field Public Information Offices and Field Programme Support Offices.


Leads and manages the Department of External Relations and Communications, and provides strategic advice to the Commissioner-General and the Deputy Commissioner-General on all matters pertinent to securing, diversifying, increasing and sustaining UNRWAโ€™s funding base, and on Agency-wide integrated communications strategies.

Envisions, develops, implements, monitors and updates as needed UNRWAโ€™s resource mobilization strategy, effective information sharing systems and related working arrangements both within the External Relations and Communications Department (ERCD) and across the agency, ensuring high quality relevant analysis including, inter alia, funding trends and opportunities and assessments of different fundraising approaches, continuously seeking to identify and expand innovative sources of funding for the Agency and developing outreach strategies that will strengthen the agencyโ€™s external positioning (including with the UN system).

Develops communication strategies to reach different external and internal target audiences, ensuring direct alignment and support to UNRWA mandate, positioning and branding, advocacy, resource mobilization and fundraising, and, further, as part of overall communication responsibilities, develops and delivers messages that respond to overarching concerns of the refugee community.

Leads the development of UNRWAโ€™s institutional platforms, digital engagement (web, social media, traditional media) that promote the Agencyโ€™s positioning and brand, and institutional campaigns, in line with the strategic communications.

Contributes, advises and supports the work of other Departments related to external relations and communications, notably the Representative Offices and the Field Offices.

Leads the National Committees, providing oversight and support to existing Committees while exploring opportunities for expansion.

Represents the agency, and notably the Commissioner-General and the Deputy-Commissioner General in high level meetings with Member States and donors, at other outreach or information functions, including with media, UN agencies, INGOs, and other stakeholders.

As a member of the Agencyโ€™s Senior Management team, supports the overall management of UNRWA, in addition to which the incumbent may have specific responsibilities related to internal governance structures, as established by the Executive Office.


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.

- Delivering Results
- Creating and Maintaining Impact and Partnership
- Persuading and Influencing
- Creating and Innovating
- Formulating Strategies and Concepts

For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI


Advanced university degree (Masterโ€™s or equivalent) from an accredited educational institution in social sciences, international relations, media, journalism, political science, public relations, fundraising and resource mobilization, communications or related discipline.

Work Experience

Fifteen years of progressively responsible and relevant experience is required

At least eight years of relevant work experience in a senior supervisory capacity in a large international or governmental organization is required

A minimum of 2 continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required

Knowledge of Middle East culture and environment (desirable)

Knowledge of the United Nations (desirable)


Excellent command of written and spoken English

Knowledge of Arabic is highly desirable.

Knowledge of French is highly desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension.

The Director of External Relations and Communications will be required to reside in Jerusalem and will be required to travel extensively in the Agencyโ€™s area of operations (Gaza, Lebanon, Syria, Jordan and West Bank) as well as to other regions (Gulf, Europe, Americas, Africa, Asia) to identify and develop partnerships for UNRWA.

Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening.

A roster may be created from the selection exercise, and successful candidates may become eligible for an appointment to the same post or a similar post.

UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on โ€œManualsโ€ hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

This vacancy is archived.

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