Digital service design

Result of ServiceThe consultant’s outputs contribute to the simplification of the procedures and improvement of the public service offered by local agencies to citizens. Work LocationHome based Expected duration02/04/24 -03/01/25 Duties and ResponsibilitiesIn the context of the implementation of the Business Facilitation Program, under the supervision of the project coordinator and in close collaboration with other international experts, the consultant will support the implementation of the eRegistrations system and participate in the design, development and testing of digital government services. In particular, s/he will be entrusted with the following tasks: Development of functional prototypes of an online service in Benin and Gambia For each service, Iidentify the registrations, results, forms, fees and agencies involved in the service and list them in the eRegistrations system’s business process analyzer (BPA). Create the user application file in the BPA composed of the following pages: guide, form (combining the information required from all agencies), pay and send page. Identify and create the processing roles in the BPA. Assist the project coordinator in the preparation of prototype presentation to the agencies involved and gather their feedback. Conduct a research of the existing eGovernment systems (if any) and analyze their interoperability with the eRegistrations system. Qualifications/special skillsMasters in ICT, Digital government innovation, or related fields is required At least 2 years experience of work in fields related to data/information management is required Experience of work with no-code platforms and complex eGovernment services, such as the eRegistrations system, desirable. LanguagesFluency written and spoken in English is required. Fluency in French is desirable. Additional InformationNot available. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.