Digital Engagement Assistant

Tags: Covid-19 English Environment
  • Added Date: Wednesday, 09 August 2023
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Hardship Level (not applicable for home-based)H (no hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate TypeUNOPS LICA4

Target Start Date2023-10-01

Job Posting End DateAugust 23, 2023

Terms of ReferenceUNHCR, the UN Refugee Agency, is offering a contract within the Private Sector Partnerships Services in our Office in Brussels, Belgium.

Established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and co-ordinate international action to protect and assist refugees, forcibly displaced communities, and stateless people. UNHCR works in over 130 countries to protect and care for over 84 million people.

UNHCR is funded almost entirely by voluntary contributions from governments with a portion coming from the private sector. UNHCR operates private sector fundraising programmes in over 30 markets. In 2020 the PSP Office covering Belgium and Luxembourg was established. PSP Belgium and Luxembourg is now growing and is set to meet ambitious results in 2023 and beyond.

In the current global context, new support for and deeper engagement with the refugee cause is essential. Particularly, expanding private sector fundraising to broaden the donor base is imperative in times of ever-growing humanitarian needs and increased competition over scarce governmental resources. UNHCRโ€™s Private Sector Partnerships Service (PSP) plays a crucial role in helping expand the organizationโ€™s funding base, by raising funds from both individual giving and private sector sources, ensuring a sustainable and predictable stream of income.

Organizational context

The Private Sector Partnerships (PSP) Services works in different regions: Europe, MENA, Americas, Africa, and Asia, and further decentralizes at local levels. The Digital Engagement Assistant is part of the PSP Belgium & Luxembourg team and is based in the UNHCR Office located in Brussels.

The position

This is a new position that sits within UNHCRโ€™s Private Sector Partnerships team (PSP) in Belgium and will be dedicated to IG (โ€œIG fundraiserโ€) which refers to individual giving in Belgium, Luxembourg, and potentially wider Europe to support UNHCRโ€™s lifesaving work. Through this position, PSP Belgium and Luxembourg searches for a fundraiser in order to assist with the rollout of the overall strategy for the next years in Brussels.

PSP Belgium has a growing portfolio of IG donors and prospects. We are looking for an enthusiastic professional to join and support the Private Sector Partnerships team in Belgium.

We are seeking a dynamic and proactive team player, who is able to work independently as well, with a strong interest in fundraising and communication, to become a steady and reliable asset to the UNHCR Belgium operation within PSP Europe.

Under the supervision of and in collaboration with the PSP IG Associate, the Digital Engagement Assistant will acquire and retain individual donors in Belgium and Luxembourg. The Digital Engagement Assistant is expected to work closely with the rest of the PSP teams in Brussels, the other UNHCR teams in Brussels and Luxembourg and the rest of the PSP network as required.

Duties and responsibilities

Under the overall supervision of the PSP IG Associate, the main tasks and responsibilities of the Digital Engagement Assistant will be to:

โ€ข Support our digital fundraising campaigns and contribute to develop new, compelling campaigns, driving the engagement and support of the Belgian and Luxembourgish public;
โ€ข Help developing content for fundraising communications and donor acquisition activities during emergency fundraising situations ;
โ€ข Contribute to the donor retention and donor development programme through a number of channels such as email, including content development;
โ€ข Support the management of our activities on Facebook, Instagram, Linkedin, Youtube and other evolving channels in order to maintain and develop UNHCRโ€™s presence in Belgium and Luxembourg. This includes content production โ€“ and if possible image and video editing;
โ€ข Web content creation by crafting content, checking copy, uploading and securing quality control on all platforms and devices;
โ€ข Help determine tactics to increase web traffic and engagement that meet the programsโ€™ objectives and conversions, including SEM and Search activities;
โ€ข Create and maintain online donation landing pages and their contents, including A/B split testing and other optimization measures;
โ€ข Data management and securing accurate analysis of fundraising performance;
โ€ข Keep abreast of evolving technology trends and make recommendations on best practices for content, social media, social fundraising, and mobile marketing;
โ€ข Perform other related duties that may be required.

Essential minimum qualifications and professional experience required

The ideal candidate will be required to have:

โ€ข Completion of secondary education (high school diploma) with preferably a degree in Marketing/Business Administration, Communications, Journalism, IT-studies, or a related field.
โ€ข Minimum 1 year of relevant working experience in marketing/fundraising or communications unit preferably in a not-for-profit organization, an international organization, a large corporate, a marketing/fundraising consultancy firm or similar;


โ€ข Knowledge of digital campaigns, including digital acquisition and email marketing retention programs;
โ€ข Familiarity with customer/donor retention and customer/donor development;
โ€ข Strong communication skills including content production, copy writing, proofreading and quality control;
โ€ข Excellent computer skills with Google Analytics and Microsoft Office (Word, Excel and Outlook);
โ€ข Fluency in English, Dutch and French ;
โ€ข Proven ability to meet fundraising/marketing targets and drive results;
โ€ข Strong analytical skills within digital marketing and knowledge of key digital measurement metrics;
โ€ข Demonstrated ability to work independently and be self-driven โ€“ also under pressure;
โ€ข Attention to details, high accuracy and results-oriented;
โ€ข Strong interpersonal skills as a team player.


โ€ข Knowledge about international humanitarian work and strong interest in the refugee cause;
โ€ข Experience with working in an international, multicultural environment;
โ€ข Knowledge of email marketing systems like Salesforce Marketing Cloud, Selligent, MailChimp or others would be considerable as an asset;
โ€ข Experience with graphic design and video editing.


The successful candidate will be based with the team in UNHCRโ€™s office in Brussels, Belgium with the possibility of teleworking from home.


The position is associated with a yearly contract, valid until the end of each year, with the possibility of renewal on a yearly basis. It is a full-time role with working hours starting from 9 AM to 6 PM, Monday to Friday (40 hours per week).

The salary is in line with the local UN GS salary scale.

Special note:

Recruitment is subject to proof of vaccination against Covid-19 by a vaccine that is approved by WHO, unless the candidate is based in a location with documented lack of access to COVID-19 vaccines.

To apply

For more information, please check UNHCRโ€™s websites (

Only shortlisted candidates will be contacted and invited to the next stages of the recruitment process. During the selection process a written test might be administered. In case of a written test, the test will be in English, French, and Dutch. Finally, an interview will be conducted in English and part of it can be in Dutch and French.

Interested candidates are advised to consult UNHCR website How to apply | UNHCR which provides guidance and details on the application process.

In case of unexpected technical issues during the application, candidates should send their queries to Global Service Desk, who can provide further technical support.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Standard Job Description

Required Languages English


๐Ÿ“š ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐—›๐—ผ๐˜„ ๐˜๐—ผ ๐—š๐—ฒ๐˜ ๐—ฎ ๐—๐—ผ๐—ฏ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ! ๐ŸŒ๐Ÿค ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐—ผ๐˜‚๐—ฟ ๐—ก๐—˜๐—ช ๐—ฅ๐—ฒ๐—ฐ๐—ฟ๐˜‚๐—ถ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ฒ๐˜€๐˜ ๐˜€๐—ฎ๐—บ๐—ฝ๐—น๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—จ๐—ก๐—›๐—–๐—ฅ, ๐—ช๐—™๐—ฃ, ๐—จ๐—ก๐—œ๐—–๐—˜๐—™, ๐—จ๐—ก๐——๐—ฆ๐—ฆ, ๐—จ๐—ก๐—™๐—ฃ๐—”, ๐—œ๐—ข๐—  ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ๐˜€! ๐ŸŒ

โš ๏ธ ๐‚๐ก๐š๐ง๐ ๐ž ๐˜๐จ๐ฎ๐ซ ๐‹๐ข๐Ÿ๐ž ๐๐จ๐ฐ: ๐๐จ๐ฐ๐ž๐ซ๐Ÿ๐ฎ๐ฅ ๐“๐ž๐œ๐ก๐ง๐ข๐ช๐ฎ๐ž๐ฌ ๐ก๐จ๐ฐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š ๐ฃ๐จ๐› ๐ข๐ง ๐ญ๐ก๐ž ๐”๐ง๐ข๐ญ๐ž๐ ๐๐š๐ญ๐ข๐จ๐ง๐ฌ ๐๐Ž๐–!


Desired Languages



Additional Qualifications




Work Experience

Other informationThis position doesn't require a functional clearance

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