Consultancy Capacity Building: Safe Identification and Referrals

  • Added Date: Thursday, 20 February 2020
  • Deadline Date: Sunday, 01 March 2020


CAUT is looking for a consultant to conduct training on Safe Identification and Referrals for local implementing partners of an ECHO funded intervention in Aleppo and Rural Damascus. The training should involve a general training for all staff members of the CARMA (Cash Assistance in Re-Emerging Markets in Syria) intervention as well as a training of trainers (ToT) for a selected group of staff members. Trainings are anticipated to take place in March/April 2020 in Syria.


Vulnerable Syrian households are threatened by multiple protection- and basic needs-related risks: unmet health, shelter and food security needs, adult and adolescent men's exposure to degrading/hazardous jobs, child labour, women and girls' double burden, and high levels of debt. To respond to these protracted needs, CARMA provides life-sustaining assistance to 1,552 HHs in Rural Damascus, East Ghouta, and East Aleppo and core relief items to 1,000 HHs in case of sudden mass displacement in Aleppo. During its project duration from 1st of August 2019 until 31st of July 2020, CARMA aims to achieve the following three results:

Result 1: Vulnerable IDP, returnee, host community, and refugee households are enabled to sufficiently and continuously meet their basic multi-sectoral needs.

Result 2: Newly displaced vulnerable Syrian and refugee households are enabled to meet their acute emergency needs through core relief items.

Result 3: Vulnerable IDP, returnee, host community, and refugee households are provided access to services to meet their wider protection needs and assistance delivery systems of the consortium are strengthened.

CAUT is implementing CARMA as lead organisation with the three implementing partners, CACH and two local partner organisations. CAUT and CACH (C-AT-CH) assure compliance and provide technical assistance. All organisations serve others regardless of their religion, race, political views or colour. DKH and Cordaid are co-funding the action and also provide technical support.

As part of Result 3, CARMA aims to strengthen the capacity of Syrian implementing partners in order to ensure that partners can reach project results but also can successfully implement the protection mainstreaming strategy developed for the CARMA intervention. Trainings are foreseen on the following topics: 1.) Protection Mainstreaming in Cash-Voucher Assistance (CVA), 2.) Safeguarding and Prevention of Sexual Exploitation and Abuse (PSEA) and 3.) Safe Identification and Referrals.


The consultancy covers 20 days period in March/ April 2020. The consultancy will take place in Syria in two locations – Aleppo and Damascus, providing support and training on Safe Identification and Referrals as defined under Result 3 of the CARMA intervention.

The overall objective of the consultancy is to improve case management capacities of local implementing partners to ensure qualitative service delivery and protection of beneficiaries.

Specific objectives of the consultancy

The consultant is expected to build capacities of implementing partners in Syria and revise and/or develop respective policies and SOPs related to referrals in consultation with partners.

  1. Review of existing case management and referral procedures, systems and practices of CARMA implementing partners and procedures, systems and practices within Syria (e.g. Working Groups, Interagency, other INGOs)

  2. Development of SOPs for Safe Identification and Referrals for both local implementing partners

  3. Training and capacity building on safe identification & referrals for staff

  4. General training for all CARMA staff

  5. Training of Trainers for selected staff members


  1. Identify safe identification and referral (SIR) systems already in use in Syria and within partner organizations

  2. Review of procedures

    1. Review of existing practices, referral mapping and referral log, SOPs

    2. Meeting with core stakeholders (internal and external) on referral mechanisms and procedures

  3. Develop a SOPs for safe identification and referrals based on good practices and in cooperation with CAUT partner organizations

  4. Training on Safe Identification and Referrals:

    1. Pre-training assessment on capacity needs of partner organizations on safe identification and referral as basis for training content. Training outline might have to be adapted to different levels of capacities of two partner organizations.

    2. Share training outline and content with CAUT for approval

    3. Training content should include training on newly developed referral SOPs including key steps and principles. Topics should further include guidance to non-SGBV specialized humanitarian service providers on key concepts and approaches, Do’s and don’ts in identification and referral of GBV cases, SGBV information management. Training should be based on guidance provided by the Global Protection Cluster’s “Protection Mainstreaming Training package” and Gender-Based Violence Information Management System (GBVIMS) Facilitator’s Guide.

    4. Development of Training of Trainers (ToT) on SIR. The ToT should empower participants to facilitate and deliver trainings themselves to other, new staff (facilitation methods/ contents/ etc.)

    5. Delivery of training in both project locations (Aleppo, Damascus) as per set training schedule

    6. Post-training assessment of staff

    7. Write and submit training report summarizing number of participants and attendance, pre- and post-test results of participants and action plan on follow-up needs

  5. Convene one or two follow-up meeting with each local partner organizations to discuss progress and implementation challenges related to referral mechanisms and process as well as rolled out of developed SOPs

  6. Review information management systems (referral log) and promote linkages between SIR users


Confidentiality of information: All documents provided to the consultant(s) and all data collected must be treated as confidential and used solely for the purpose of this consultancy.

Ownership of data, findings, products: CAUT retains full ownership of all data, findings, and products produced as part of this consultancy. Final SOPs need to be approved by CAUT and partner organizations.

Support by CARMA partners: All relevant documents for the consultancy will be shared with the consultant. Travels in Syria will be facilitated by implementing partners. Relevant contacts of other stakeholders will be shared upon request.

Distribution Policy: Intended users of all deliverables are implementing partners, CAUT/ CACH, Cordaid, DKH and other donors of the CARMA intervention.


The consultant is required to have extensive experience in the field of protection and SGBV, SIR and case management, and provision of trainings and as well as training of trainers.

Eligible applicants

  • Must have the right to enter a contractual agreement with Caritas Austria.

  • Must have no history of legal proceedings related to fraud, corruption or safeguarding of children and/or vulnerable adults

  • Must be able to travel to Lebanon and Syria (visa provided through CARMA local partners)

This assignment will require a consultant with the following qualifications and experience:

  • Master degree in a relevant field and at least three years of professional experience in the sectors of protection mainstreaming, safeguarding, case management. First-hand experience in managing case workers and/or in daily work of case management is a must.
  • Experience in setting-up and reviewing policies and procedures within humanitarian settings with proven track records in delivering professional results
  • Knowledge of Syrian context and related policy frameworks and strategies relevant for Protection and Safe Identification, especially in the SGBV sector.
  • Excellent time management skills and resourcefulness with strong attention to detail.
  • Proven experience in development of trainings and delivering interactive and participatory trainings
  • Excellent facilitation and interpersonal skills
  • Excellent oral and written English skills
  • Full proficiency in Arabic to deliver trainings in Arabic is considered necessary TIMELINE

Overall, the consultancy foresees approx. 20 days of engagement incl. travels to and within Syria in March / April 2020.


The consultant is expected to provide the following deliverables:

  • Development of SOPs for both partner organizations to be approved by CAUT and partner organisations incorporating findings on existing policies and procedures and research on SIR mechanisms in country

  • Share findings (documents/ MoM/ etc.) of policies mapping, desk review and stakeholder meetings on referral mechanisms in Syria conducted for development of SOPs

  • Training Outline and Content to be approved by CAUT in coordination with local partner organisations

  • 2 days of Training in both Aleppo and Damascus for all staff members of CARMA intervention

  • Additional Training of Trainers for selected staff members (modality and required days to be decided jointly by consultant and CAUT)

  • Training Report to be approved by CAUT, including summary of workshop content and pre and post assessment of participants and action plan for follow-up

All deliverables shall be written in English, except trainings which should be delivered in Arabic (see qualifications).

This vacancy is archived.

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