DEADLINE FOR APPLICATIONS7 August 2025-23:59-GMT Greenwich Mean Time (Accra)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the worldโs largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Internal/External Vacancy Announcement
No. WFP/GHA/ACC/CFM/JUL/2025
COMMUNITY AND FEEDBACK MECHANISM ASSOCIATE
Deadline for Application: 14 days from day of publication
The Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.
Job Title : Community and Feedback Mechanism (CFM) Associate
Duration : 12 months (renewable)
Post Grade : Service Contract Level 6
Number of Positions : One (1)
Duty Station : Accra, Ghana
JOB PURPOSE:
To coordinate and perform monitoring activities within a specific coverage area and provide reports to support the effective delivery of assistance packages, and to promote Accountability to Affected Populations (AAP), establish dialogue between WFP and affected populations and provide support to WFP in gathering, storing and managing issues raised by, and feedback from affected populations in line with Standard Operating Procedures (SOPs).
MAJOR DUTIES AND RESPONSIBILITIES
The Research, Assessment, Monitoring and Evaluation (RAME) unit of the World Food Programme (WFP) Ghana plays a crucial role in identifying humanitarian assistance and development needs, targeting, monitoring and evaluation, establishing food security, nutrition, and early-warning systems, as well as mapping vulnerability and WFP interventions in the country. The RAME unit provides crosscutting support to the strategic outcomes in WFPโs multi-year Country Strategic Plan (CSP). The unit as well, in close collaboration and coordination with the programme unit, oversees the Community Feedback Mechanism (CFM), a formal mechanism for receiving information, feedback, and complaints from people, and in communities, where WFP operates.
Under the direct supervision of the Head of RAME, the Community Feedback Mechanism (CFM) Associate will be responsible for designing, implementing, and managing the organization's community feedback mechanisms comprising different feedback channels. S/He will play a key role in ensuring that community voices are heard, grievances are addressed, and feedback is integrated into program planning and decision-making processes. The incumbent will be responsible for the following duties:
Complaints and Feedback:
1. Support with the finalization and lead the implementation of a comprehensive Community Feedback Mechanism (CFM) strategy in collaboration with relevant stakeholders, ensuring alignment with WFP policies and guidance on the CFM.
2. Manage feedback across multiple feedback channels and platforms, including hotlines, suggestion boxes, community meetings, and digital tools, coordinating with WFP Programme staff in charge of processing feedback and ensure the closure of the feedback loop.
3. Promote community participation and ownership in feedback mechanisms through awareness-raising activities, capacity-building workshops, and community engagement initiatives.
4. Liaise with WFPโs Coorporating Partners to ensure that gathering community feedback is integral part of each partnership agreement, and explore opportunities for new partnerships, In coordination with relevant programme Units
5. Liaise with local organizations, community leaders, and government authorities to strengthen CFM networks and enhance community trust and credibility.
6. Train WFP staff and partners on CFM protocols, procedures, and ethical considerations, emphasizing the importance of confidentiality, neutrality, and responsiveness in handling feedback. 7. Coordinate the collection and registration of complaints and feedback from WFP beneficiaries to document requests, compliments, feedback and complaints, and address grievances of the affected population, as per the consent provided by the CFM User and in line with SOPs.
8. Conduct regular analysis of feedback data to identify trends, patterns, and emerging issues, and prepare reports with actionable recommendations for program improvement.
9. Ensure CFM cases are referred to focal points within relevant units in WFP as per SOP, and with partners and government through Outcome and Activity managers, and that cases are actioned and closed within the timeline stipulated per SOP.
10. Categorize separately sensitive complaints like harassment, Sexual Exploitation and Abuse (SEA), abuse, and exploitation, compile and share with Protection from SEA (PSEA) Focal Point.
11. Provide timely feedback to the complainants by liaising with relevant concerned staff; share immediate feedback to CFM users on issues which do not require further investigation.
12. Adhere strictly to WFP procedures/policies and humanitarian principles; apply WFPโs Guide to Personal Data Protection and Privacy (PDPP) to all aspects of the CFM data flow process, in all interactions with the CFM User, and reporting any breaches of the PDPP.
13. Contribute to the preparation of accurate and timely monthly, quarterly, annual and/or historic analysis and reports on CFM.
14. Monitor and evaluate the effectiveness of CFM activities, solicit feedback from beneficiaries and stakeholders, and recommend adjustments and improvements as needed.
15. Perform any other duty(ies) as assigned.
MINIMUM ACADEMIC QUALIFICATION
Completion of secondary school education. A post-secondary certificate in Social Sciences, Business Administration, International Development, Community Engagement, or a related field.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Minimum of 6 years of experience in community engagement, humanitarian assistance, development work, or a related field. Experience working with feedback mechanisms, complaint response systems, or community-based initiatives is highly desirable.
- Demonstrated leadership and team management skills, with the ability to motivate and inspire staff, foster a culture of collaboration, and build trust and credibility with communities.
- Proven experience in designing and managing community feedback mechanisms, complaint response systems, or similar initiatives in humanitarian or development contexts.
- Strong understanding of participatory approaches, community engagement principles, and accountability frameworks, with a focus on promoting inclusivity, equity, and transparency.
- Excellent interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders, including community members, staff, partners, and government officials.
- Analytical mindset and proficiency in data collection, analysis, and reporting, with experience using information management systems and tools.
- Advanced proficiency in computer applications such as Microsoft Office (Word, Excel, PowerPoint)
- Ability to maintain confidentiality.
LANGUAGE:
Fluency in English oral and written English is a must. The applicant should also be fluent in any of the following or other native languages in Ghana: Hausa, Gurni, Twi, Bissa, Dagbani, Kussal, Sissala, Mosi, and Dagari etc. Applicants should include all local languages spoken as part of their application package. French will be an added advantage.
How to apply:
Applicants should submit their applications and CV stating 3 references online to: www1.wfp.org/careers/job.openings and follow the steps.
Qualified Female Candidates are encouraged to apply
People living with disability are also encouraged to apply
Only shortlisted candidates meeting the criteria will be contacted.
Note:
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action. WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFPโs standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.
Internal/External Vacancy Announcement
No. WFP/GHA/ACC/CFM/JUL/2025
COMMUNITY AND FEEDBACK MECHANISM ASSOCIATE
Deadline for Application: 14 days from day of publication
The Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.
Job Title : Community and Feedback Mechanism (CFM) Associate
Duration : 12 months (renewable)
Post Grade : Service Contract Level 6
Number of Positions : One (1)
Duty Station : Accra, Ghana
JOB PURPOSE:
To coordinate and perform monitoring activities within a specific coverage area and provide reports to support the effective delivery of assistance packages, and to promote Accountability to Affected Populations (AAP), establish dialogue between WFP and affected populations and provide support to WFP in gathering, storing and managing issues raised by, and feedback from affected populations in line with Standard Operating Procedures (SOPs).
MAJOR DUTIES AND RESPONSIBILITIES
The Research, Assessment, Monitoring and Evaluation (RAME) unit of the World Food Programme (WFP) Ghana plays a crucial role in identifying humanitarian assistance and development needs, targeting, monitoring and evaluation, establishing food security, nutrition, and early-warning systems, as well as mapping vulnerability and WFP interventions in the country. The RAME unit provides crosscutting support to the strategic outcomes in WFPโs multi-year Country Strategic Plan (CSP). The unit as well, in close collaboration and coordination with the programme unit, oversees the Community Feedback Mechanism (CFM), a formal mechanism for receiving information, feedback, and complaints from people, and in communities, where WFP operates.
Under the direct supervision of the Head of RAME, the Community Feedback Mechanism (CFM) Associate will be responsible for designing, implementing, and managing the organization's community feedback mechanisms comprising different feedback channels. S/He will play a key role in ensuring that community voices are heard, grievances are addressed, and feedback is integrated into program planning and decision-making processes. The incumbent will be responsible for the following duties:
Complaints and Feedback:
1. Support with the finalization and lead the implementation of a comprehensive Community Feedback Mechanism (CFM) strategy in collaboration with relevant stakeholders, ensuring alignment with WFP policies and guidance on the CFM.
2. Manage feedback across multiple feedback channels and platforms, including hotlines, suggestion boxes, community meetings, and digital tools, coordinating with WFP Programme staff in charge of processing feedback and ensure the closure of the feedback loop.
3. Promote community participation and ownership in feedback mechanisms through awareness-raising activities, capacity-building workshops, and community engagement initiatives.
4. Liaise with WFPโs Coorporating Partners to ensure that gathering community feedback is integral part of each partnership agreement, and explore opportunities for new partnerships, In coordination with relevant programme Units
5. Liaise with local organizations, community leaders, and government authorities to strengthen CFM networks and enhance community trust and credibility.
6. Train WFP staff and partners on CFM protocols, procedures, and ethical considerations, emphasizing the importance of confidentiality, neutrality, and responsiveness in handling feedback. 7. Coordinate the collection and registration of complaints and feedback from WFP beneficiaries to document requests, compliments, feedback and complaints, and address grievances of the affected population, as per the consent provided by the CFM User and in line with SOPs.
8. Conduct regular analysis of feedback data to identify trends, patterns, and emerging issues, and prepare reports with actionable recommendations for program improvement.
9. Ensure CFM cases are referred to focal points within relevant units in WFP as per SOP, and with partners and government through Outcome and Activity managers, and that cases are actioned and closed within the timeline stipulated per SOP.
10. Categorize separately sensitive complaints like harassment, Sexual Exploitation and Abuse (SEA), abuse, and exploitation, compile and share with Protection from SEA (PSEA) Focal Point.
11. Provide timely feedback to the complainants by liaising with relevant concerned staff; share immediate feedback to CFM users on issues which do not require further investigation.
12. Adhere strictly to WFP procedures/policies and humanitarian principles; apply WFPโs Guide to Personal Data Protection and Privacy (PDPP) to all aspects of the CFM data flow process, in all interactions with the CFM User, and reporting any breaches of the PDPP.
13. Contribute to the preparation of accurate and timely monthly, quarterly, annual and/or historic analysis and reports on CFM.
14. Monitor and evaluate the effectiveness of CFM activities, solicit feedback from beneficiaries and stakeholders, and recommend adjustments and improvements as needed.
15. Perform any other duty(ies) as assigned.
MINIMUM ACADEMIC QUALIFICATION
Completion of secondary school education. A post-secondary certificate in Social Sciences, Business Administration, International Development, Community Engagement, or a related field.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Minimum of 6 years of experience in community engagement, humanitarian assistance, development work, or a related field. Experience working with feedback mechanisms, complaint response systems, or community-based initiatives is highly desirable.
- Demonstrated leadership and team management skills, with the ability to motivate and inspire staff, foster a culture of collaboration, and build trust and credibility with communities.
- Proven experience in designing and managing community feedback mechanisms, complaint response systems, or similar initiatives in humanitarian or development contexts.
- Strong understanding of participatory approaches, community engagement principles, and accountability frameworks, with a focus on promoting inclusivity, equity, and transparency.
- Excellent interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders, including community members, staff, partners, and government officials.
- Analytical mindset and proficiency in data collection, analysis, and reporting, with experience using information management systems and tools.
- Advanced proficiency in computer applications such as Microsoft Office (Word, Excel, PowerPoint)
- Ability to maintain confidentiality.
LANGUAGE:
Fluency in English oral and written English is a must. The applicant should also be fluent in any of the following or other native languages in Ghana: Hausa, Gurni, Twi, Bissa, Dagbani, Kussal, Sissala, Mosi, and Dagari etc. Applicants should include all local languages spoken as part of their application package. French will be an added advantage.
How to apply:
Applicants should submit their applications and CV stating 3 references online to: www1.wfp.org/careers/job.openings and follow the steps.
Qualified Female Candidates are encouraged to apply
People living with disability are also encouraged to apply
Only shortlisted candidates meeting the criteria will be contacted.
Note:
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action. WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFPโs standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.