Org. Setting and Reporting
This position is located in the Communication Team of the Client Services Service (CSS) of the United Nations Joint Staff Pension Fund (UNJSPF, the Fund)-Pension Administration. The incumbent reports to the Chief, Client Services, in close coordination with the Special Assistant to the Chief Executive of Pension Administration, in charge of the overall communication strategy of the Fund. The Client Services is responsible for communication with the Fund's constituents and for providing them with access to clear, correct and useful information regarding pension matters, including for participation and financial entitlements from the Fund.
The incumbent will have frequent interaction with the Special Assistant to the Chief Executive of Pension Administration, Client Services officers and UNJSPF staff and communication focal points, information officers and pension specialists of UNJSPF member organizations and retirees' associations.
Within delegated authority the Communication Officer will be responsible for the following duties:
•Participates in the conceptualization, design and execution of the overall public information and internal and external communication strategy of the UNJSPF, including design or re- design initiatives for the Fund's website and the creation of multilingual contents.
•Initiates and maintains regular internal and external communications through the production or the overseeing of the production of communications products (e.g. featured web articles and webpages, audio-visual, and social media and presentation materials, infographics, e- learning modules, booklets, brochures, etc.), including sourcing topics, undertaking research, determining appropriate channels and target audiences, preparing production plans, writing and editing drafts, obtaining clearances and finalizing design, printing procedures and distribution as appropriate.
•Participates in the definition, upgrade and maintenance of the UNJSPF communication channels including the website, the Fund's social media channels, the monthly newsletter, the annual report and the annual letter; plans and develops outreach campaigns.
•Participates in generation of survey initiatives; guides design of data collection instruments; reviews, analyzes and interprets responses, identifies problems/issues and prepares conclusions.
•Initiates and sustains professional relationships with key internal stakeholders, participates in building and maintaining information networks as appropriate.
•Acts as focal point on specific communication issues, monitoring and reporting on developments, responding to inquiries, etc.
•Monitors and analyzes current events, perception and understanding of UNJSPF, identifies issues and trends, and advises management on appropriate action/responses.
•Keeps abreast on new technologies and channels relevant to the communication of the Fund and advises on possible changes.
•Provides guidance to, and may supervise, more junior staff.
•Performs other duties as required.
•PROFESSIONALISM: Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g. campaign management, media operations, marketing and promotion, audience outreach, message targeting. Ability to rapidly analyze and integrate diverse information from varied sources. Ability to identify public affairs issues, opportunities and risks in an international environment. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Knowledge of relevant internal policies and business activities/issues. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
•COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
•PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
•CREATIVITY: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks "outside the box"; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
Advanced university degree (Master's degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
A minimum of five years of progressively responsible experience in public information or relations, communication, journalism, marketing, information management, media or related area is required.
Experience in analyzing and interpreting a diverse array of information from varied sources and condensing into concise briefs desirable.
Experience in designing and producing a diverse variety of written, digital and visual communications products desirable.
Experience in developing and tailoring communications strategies desirable.
Experience in brand development and promotion desirable.
Experience in managing website and intranet desirable.
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English and French is required. Knowledge of another UN official language is desirable.
Evaluation of qualified candidates may include an assessment exercise followed by a competency-based interview.
The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Any candidate from a member organization of the UNJSPF applying for these posts is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.
Staff members are subject to the authority of the Secretary- General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate.
Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.
The United Nations Joint Staff Pension Fund is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.