Vacancy in the Directorate of Internal Services.
ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics. Applications from women are encouraged.
This post is classified A2-A4 on the Coordinated Organisationsโ salary scale.
Location
ESRIN, Frascati, Italy
Description
Under the direct authority of the Head of the End-User Projects and Access Governance Section, you will design, document, validate and implement new IT service solutions based on the Microsoft Cloud commercial offering.
Duties
As an IT Cloud Service Engineer, your duties will include:
- defining and documenting processes and procedures to operate and maintain the service offered by Microsoft Cloud platforms, such as Azure and Microsoft 365, aligned with the esait cloud service architecture;
- designing new services and solutions based on Microsoft Cloud platforms with the aim of improving existing system performance, processes and functions, focusing on the impact on end users;
- planning, monitoring and executing the implementation of new IT services based on Microsoft Cloud platforms;
- monitoring and managing the performance of the IT services offered on Microsoft Cloud platforms, managing incidents, priorities, issues, changes, releases, configurations and assets, for example, to ensure compliance with SLA requirements, and implementing mitigation actions in the event of non-fulfilment of agreements;
- ensuring that ESA and departmental policies, standards and guidelines are implemented in the design (systems and processes) of new IT services on Microsoft Cloud platforms;
- providing input for the strategic planning process, investment plans and annual work planning processes, along with the related budget preparation and revision exercises.
Technical competencies Microsoft Azure servicesMicrosoft 365Microsoft Power PlatformsMicrosoft Dynamics 365Project ManagementIT Service Management
Behavioural competencies
Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward ThinkingEducation
A master's degree in information technology is required for this post.
Other information
For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework.
For further information please visit: Professionals, What we offer and FAQ
The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset.
The Agency may require applicants to undergo selection tests.
At the Agency we value diversity and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human Resources Department can also provide assistance during the recruitment process. If you would like to discuss this further please contact us email contact.human.resources@esa.int.
Please note that applications are only considered from nationals of one of the following States: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and Canada, Latvia, Lithuania, Slovakia and Slovenia.
According to the ESA Convention, the recruitment of staff must take into account an adequate distribution of posts among nationals of the ESA Member States*. When short-listing for an interview, priority will first be given to internal candidates and secondly to external candidates from under-represented Member States*.
In accordance with the European Space Agencyโs security procedures and as part of the selection process, successful candidates will be required to undergo basic screening before appointment conducted by an external background screening service.
In principle, recruitment will be within the advertised grade band (A2-A4). However, if the selected candidate has less than four years of relevant professional experience following the completion of the masterโs degree, the position may be filled at A1 level.
*Member States, Associate Members or Cooperating States.