• Added Date: Tuesday, 13 October 2020
  • Deadline Date: Wednesday, 11 November 2020

Org. Setting and Reporting

This position is located in the United Nations Truce Supervision Organization (UNTSO), Jerusalem. The Claims Assistant will be responsible for all claims related activities for both the United Nations Truce Supervision Organization (UNTSO) and the Office of the Special Coordinator for the Middle East Peace Process (UNSCO). The Claims Assistant will report to the Office of the Chief Mission Support or his/her designate.


The Claims Assistant will be responsible for the following duties:
- Assists in the Management of Claims and Property Survey Unit and ensures its effective and efficient operation when required;
- Assists in the provision of the secretariat support to the Chief of the Unit, the Chairperson of the local Property Survey Board (LPSB), the Chairperson of the Local Claims Review Board (LCRB) and acts as Secretary of the LCRB and LPSB whenever required;
- Initiates the timely submission of the Automobile Accident Loss Reports (AALR) to the insurance representative (Adjusters);
- Provides accurate statistics and maintain the claims database and archive system;
- Reviews cases pertaining to real estate claims, arranges on-site visits to evaluate damages, identifies discrepancies and contradictions in evidence provided, prepares respective recommendation;
- Reviews investigation reports; requests relevant documents and compiles case files;
- Prepares justification for the cases to convene Boards or close files requiring no further action;
- Provides necessary support throughout Board proceedings (guidance to the Board, research excerpts of relevant UN rules, regulations and policies as applicable);
- Follows up on implementation of LPSB and LCRB recommendations;
- Updates the Claims and Property Survey database and files with relevant documents and information and maintains electronic and physical records of case files and other documents; transmits case files to UNHQ;
- Monitors Claims and Property Survey database and distributes files to relevant offices to ensure that action is taken in a timely manner;
- Monitors budget for claims when requested;
- Liaises and maintains contact with military and civilian counterparts to facilitate the claims and property survey work and smooth operation of the office;
- Provides guidance and daily supervision to other staff in the area of responsibility in close coordination with the Chief of the Unit.
- Identifies and resolves issues and problems as they arise, determining the appropriate actions.
- Coordinates extensively with service units and liaises frequently with internal team members both at Headquarters (PSB and CRB) and in outstations when required.
- Performs other related administrative duties, as required.


Professionalism โ€“ Substantive experience in, and thorough knowledge of, administrative functions (e.g., work programme, database management, etc.); Extensive knowledge, regarding the application of financial and staff regulations and rules; Possesses the skills and ability to analyse and interpret financial data; Ability to manage processes, maintain accurate records, interpret/analyse a wide variety of data, and identify/resolve data discrepancies and activity problems; Familiarity with all of the unitโ€™s business operations and objectives; High level of commitment in order to ensure the proper use of the unitโ€™s financial resources; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning & Organizing โ€“ Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Teamwork โ€“ Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing othersโ€™ ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.


High school or equivalent diploma is required.
Certification in UMOJA Business Intelligence and Power BI are desirable.
SCOR-P endorsement and familiarity with International Public-Sector Accounting Standards (IPSAS) methodology is desirable.

Work Experience

At least eight (8) years of progressively responsible experience within the United Nations system or the private sector in fields of administrative services, Claims, BOI or in other related fields is required.
Experience in handling various claims (including property, real estate, traffic accidents, injury, insurance); evaluation of damages/losses is required.
Previous experience in data analyzing, report preparation and developing respective procedures and policy documents is required.
Experience in property loss investigations and/or negotiating conflict resolution is desirable.
Demonstrated knowledge and exposure to a substantive field of work in the areas of supply chain management, warehousing, inventory management, logistics and distribution is desirable.
Experience in managing property data in ERP systems, as well as experience using International Public-Sector Accounting Standards (IPSAS) methodologies is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 July 2020, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brazil, Brunei Darussalam, Cabo Verde, Cambodia, China, Comoros, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Papua New Guinea, Qatar, Republic of Korea, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Solomon Islands, South Sudan, Suriname, Timor-Leste, Tuvalu, United Arab Emirates, United States of America, Vanuatu, Bolivarian Republic of Venezuela.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term โ€œsexual exploitationโ€ means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term โ€œsexual abuseโ€ means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term โ€œsexual harassmentโ€ means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetratorโ€™s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on โ€œManualsโ€ hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


This vacancy is archived.

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