World Wildlife Fund (WWF), one of the worldโs leading conservation organizations, seeks a Business Solutions Analyst.
Responsibilities
Collaborate on the build-out of agreement processes and workflows, including the ability to allow external suppliers to set up their own SmartSimple records. Contribute to training materials including but not limited to PowerPoint decks, exercise guides, quick reference guides, and system recordings of functionality. Communicate changes and provide training to impacted business users.Document process flows and look for efficiencies and make recommendations related to the agreements and invoice processes.Support data hygiene tasks such as duplicate record review and resolutionSupport IT Training Specialist with organization of the knowledge management system and Workday Learning LMS to ensure users have appropriate access to process and training materials.Participate in Panorama Governance structure by attending meetings, briefly presenting proposed business process changes or system enhancements, and then incorporating feedback from other Governance participants.Work closely with end-users and Subject Matter Experts to research, analyze, and document existing business processes for both change management and end user training. Identify improvements and opportunities for efficiency where possible.Assist with the administration, enrollment, and reporting for Workday Learning, as needed.Communicate frequently, effectively, and professionally with internal and external customers and vendors.Supports Director, Business Technology Solutions with special projects and performs other duties as assigned.
Qualifications
Bachelorโs degree in a business administration or IT related field desired. Relevant work experience may be substituted.Knowledge of CRM, ERP, grants management systems, and non-profit organizations desired. Specific experience or strong interest in learning SmartSimple, Workday, and/or Blackbaud CRM preferred.Strong understanding of WWFโs business processes. Ability to quickly understand how different teams work and translate it to both high-level and granular business processes.Strategic approach to problem-solving and collaboration.Experience with diagraming tools a plus.Ability to quickly grasp complex business processes and transition to documentation for various audiences โ both end-user and technical.Ability to work independently.Ability to think creatively and solve problems.Strong attention to detail.Strong organization and prioritization skills.Strong interpersonal and communication skills.Team player and willingness to jump into any project.Committed to building and strengthening a culture of inclusion within and across teams.Identifies and aligns with WWFโs core values: Courage, Integrity, Respect, and Collaboration: Demonstrates courage by speaking up even when it is difficult, or unpopular.Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.
WWF is committed to maintaining a safe and healthy workplace and requires all US-based staff to be fully vaccinated for COVID-19. WWF will consider requests for accommodation from the vaccine requirement based on disability, medical contraindication, sincerely held religious belief, or any other category protected by federal, state, or local law.
To Apply:
Submit cover letter and resume through our Careers Page, Requisition #23124Due to the high volume of applications we are not able to respond to inquiries via phone
As an EOE/AA employer, WWF will not discriminate in its employment practices due to an applicantโs race, color, religion, sex, national origin, age, marital status, genetic information, sexual orientation, gender identity and expression, disability, or protected Veteran status. WWF values diversity and inclusion and welcomes diverse candidates to apply.