Position:ย Area Support Coordinatorย Grade:ย 7ย Reports to:ย Area Managerย Supervision of:ย Support Officers, Tech Assistant and Assistants (HR, Finance, Logistics) Leader Duty station:ย Derna Travel:ย 30% (domestic)ย Project number:ย LYFM0000ย
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Duration and type of contract: 12 months (extendable pending performance and funding)ย
All NRC employees are expected to work in accordance with the organisationโs core values: dedication, innovation, inclusivityย and accountability. These attitudes and believes shall guide our actions and relationships.ย
ย 1. Role and responsibilitiesย
The purpose of the Support Coordinator is to coordinate and manage the support functions at the Area Office and off load the Area Manager on support functionsย Generic responsibilitiesย
ย Line management of Finance, HR & Admin and Logistics staffย
Member of the Area Management Groupย Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirementsย Provide input on operational support to Area Plan of Action, and to coordinate and align operational support with programme plans at Area levelย Responsible for ensuring quality support to project implementation.ย Facilitate Area Support Budget, area level budgets, including support costsย Responsible for Implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)ย Responsible for capacity building of support staff (HR, Logistic and Finance)ย Promote the rights of IDPs/returnees in line with the advocacy strategyย Actively promote PSEA (Protection from Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.ย Specific responsibilitiesย Accountable for the day to day operations of HR, Admin, Finance and Logistics units at the Area Office, managing the day-to-day support tasksย Minimum bi-monthly documented 1:1s with direct reports. Responsible for Work and Development plan (WDP) of all direct reports.ย Provide input to Country Office for improvements/updates to existing policies and procedures, and recommendations for new guidelines and SOPsย Support HR in recruitment and training of support staff and ensure all new staff at the Area Office undergo an inductionย Support HR to ensure area staff have access to the NRC People system and Kaya platform for mandatory training.ย Follow up with all Area Line Managers to ensure WDPs are completedย Provide operational support to project implementation, and oversee the supply chain to ensure project materials and goods are procured and supplied in a timely manner, following up daily and processing procurements when needed. Participate in committees as required.ย Accountable for shared costs expenditures are in line with the Area Master Budgetย Support to programme and finance teams to prepare for auditsย Ensure that monthly reports from support departments are of required quality and submitted in a timely mannerย Support in the development of SRA and adherence to the HSS policies in the area in close collaboration with the HSS staffย Ensure that all NRC premises in the area are equipped and secured according to NRCs policies and standardsย Promote a positive, safe and inclusive work environment for all Area Office staff, including through effective staff feedback mechanismsย Represent NRC in relevant meetings and forums in Area when requiredย Support in monitoring and identifying compliance risks areas and mitigation measures, including spot checks, field visits and in depth reviews of documents and processes.ย Ensure regular communication is maintained between the different departments and actย as a mediator when necessary.ย Schedule weekly Area Support Meetings with all Area Support staff, prepare periodic progress reports for senior management highlighting relevant operational issues, and provide solutions.ย Provide inputs to the area support strategyย ย ย ย ย ย ย ย Any other tasks as required by the line managerย Critical interfacesยBy interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:ย
Support function: HR, Finance, Logistics Managers at country levelย Security: HSS manager at Country Level and Security Officers and Assistants at Area Level Programmatic operations support: CC Project development Managers and Coordinators at Country Level and all Project Staff at area level.ย Scale and scope of positionย Staff:ย Management of support staff and critical interface with programme staff at area level.ย Stakeholders:ยKey external stakeholders the post has relationships with (e.g. UN agencies,ย
INGOs, local NGOs, civil society, governmental bodies)ย
Budgets:ย Area Support Budgetย Information:ย Agresso, NRC PEOPLE, Intranetย Legal or compliance:ย Compliance with NRC policies and procedures and relevant donor rules and regulations.ย 2. CompetenciesยCompetencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: ย 1. Professional competenciesย
Generic professional competencies:ย
Experience from working as a Support or Operations Coordinator in a humanitarian/recovery context Previous experience from working in complex and volatile contexts Documented results related to the positionโs responsibilities Knowledge about own leadership skills/profile Fluency in English, both written and verbalย Context/ Specific skills, knowledge and experience:ย
Experience of managing and leading teams Knowledge of the humanitarian context in Libya Experience of coordination between multiple departments and offices Able to manage and meet multiple deadlines and see through completion of tests Ability to problem solve2. Behavioural competencies
Build meaningful relations Empower people Act with integrity Deliver results3.ย ย ย ย Performance Management
The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRCโs Performance Management Framework. The following documents will be used for performance reviews:
The Job Description The Goals and Performance Plan The NRC Competency Framework The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.