12. Information Technology Assistant - G5

Tags: English language Environment
  • Added Date: Saturday, 01 April 2023
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Grade: G5

Publication date: 01.04.2023
Application deadline (midnight local time): 30.04.2023

Vacancy no.: RB (Temp)/ISLAMABAD/GS/2023/04-1

Job ID: 10631
Department: RO-Asia and the Pacific
Organization Unit: CO-Islamabad
Location: Islamabad
Contract type: Fixed Term

The recruitment process for General Service positions is subject to local recruitment regulations and Article 4.3 of the ILO Staff Regulations. The ILO may only offer a contract to persons who have a valid residency status and work permit in Pakistan.

The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates

    The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.

    *Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is PKR 2,237,104 yearly.

    Organizational Setting

    This position is located in the ILO Country Office for Pakistan based Islamabad. The selected candidate will be required to join from 1st of July 2023. This is a temporary position for a period of 12 months with the possibility of extension with no guarantee.

    The International Labour Organizationโ€™s (ILO) is supporting the Government of Pakistan (GoP) and the social partners represented by Worker and Employer Organizations in achieving decent work objectives through various interventions ranging from institutional support to capacity building, policy and legislative development/review and direct actions. The success of previous initiatives has demonstrated the value of ILOโ€™s approach which highlights that the complex and multi-faceted work-related issues can only be effectively addressed through the Decent Work Country Program (DWCP) framework.

    Deriving its strength from its tripartite constituency, the ILO has well-established networks and partnerships with various stakeholders, within and outside the country, including the Ministry of Overseas Pakistanis & Human Resource Development (OP&HRD), Employersโ€™ Federation of Pakistan and Pakistan Workersโ€™ Federation, at the national level; provincial Departments of Labour as well as district level counterparts including employers and workers affiliates; and NGO/CSOs.

    To support the office in managing its IT infrastructure the services of a temporary โ€œIT Assistantโ€ are required. Under the overall supervision of Country Director, the position will be reporting to โ€œOperations & Administrative Officerโ€ for the following functions:

    Main Purpose

    As a team member, the incumbent provides a range of user support services in an effective, efficient and client-oriented manner. Work involves providing end user assistance, managing active directory (AD) objects, supporting and maintaining office equipment, organizing and maintaining shared drive data, supporting software deployment, and monitoring and supporting local area networks (LAN). The incumbent performs the day-to-day work at a fully operational level and identifies and resolves a variety of recurring ICT issues, requiring the correct application of ICT-related rules, regulations, policies, procedures and guidelines.

    ๐Ÿ“š ๐——๐—ถ๐˜€๐—ฐ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐—›๐—ผ๐˜„ ๐˜๐—ผ ๐—š๐—ฒ๐˜ ๐—ฎ ๐—๐—ผ๐—ฏ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ! ๐ŸŒ๐Ÿค ๐—ฅ๐—ฒ๐—ฎ๐—ฑ ๐—ผ๐˜‚๐—ฟ ๐—ก๐—˜๐—ช ๐—ฅ๐—ฒ๐—ฐ๐—ฟ๐˜‚๐—ถ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—š๐˜‚๐—ถ๐—ฑ๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—จ๐—ก ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฏ ๐˜„๐—ถ๐˜๐—ต ๐˜๐—ฒ๐˜€๐˜ ๐˜€๐—ฎ๐—บ๐—ฝ๐—น๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐—จ๐—ก๐—›๐—–๐—ฅ, ๐—ช๐—™๐—ฃ, ๐—จ๐—ก๐—œ๐—–๐—˜๐—™, ๐—จ๐—ก๐——๐—ฆ๐—ฆ, ๐—จ๐—ก๐—™๐—ฃ๐—”, ๐—œ๐—ข๐—  ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ๐˜€! ๐ŸŒ

    โš ๏ธ ๐‚๐ก๐š๐ง๐ ๐ž ๐˜๐จ๐ฎ๐ซ ๐‹๐ข๐Ÿ๐ž ๐๐จ๐ฐ: ๐๐จ๐ฐ๐ž๐ซ๐Ÿ๐ฎ๐ฅ ๐“๐ž๐œ๐ก๐ง๐ข๐ช๐ฎ๐ž๐ฌ ๐ก๐จ๐ฐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š ๐ฃ๐จ๐› ๐ข๐ง ๐ญ๐ก๐ž ๐”๐ง๐ข๐ญ๐ž๐ ๐๐š๐ญ๐ข๐จ๐ง๐ฌ ๐๐Ž๐–!

    The position provides IT support to both country and filed Offices. The position works under the overall supervision of Director while direct reporting to Operations and Administrative Officer. Supervision received is focused on the timeliness of process execution and the quality of outputs. The incumbent works with a high degree of independence. Work is reviewed for correctness in the application of Office-wide ICT standards. For non-routine issues, the incumbent is required to request and follow the technical instructions from more senior level ICT staff in the regional office.

    Working Relationships

    Internal contacts are with staff and managers in field offices, project locations, regional office and headquarters to provide support and exchange information on processes and issues related to ICT service delivery in compliance with applicable standards. The incumbent regularly liaises with and seeks and receives guidance from the Regional IT Officer based in ROAP-Bangkok.

    External contacts are primarily with ICT service providers to coordinate ICT services and with counterparts in United Nations (UN) agencies and other international organizations to seek or provide information on services or supplies and related costs.

    Key Duties and Responsibilities

    1. Perform a range of ICT support functions related to software and hardware deployment, AD object management, LAN support, end-user support, and ensuring compliance with applicable standards.
    2. Troubleshoot desktop and standard application-related problems (on-site and using remote support technologies) in compliance with established escalation procedures. Provide basic assistance and training to end users on how to solve common ICT issues and provide inputs into guidance documents as required.
    3. Based on information provided by HR and/or responsible staff in the office, manage user accounts ensuring their timely creation, maintenance and end-dating in accordance with the contractual status of staff. Store and maintain user details in the AD and verify accuracy on a regular basis. Review and clean up unnecessary computer objects in the AD to ensure license compliance.
    4. Install, replace and maintain ICT hardware and software, including desktop hardware, laptops, printers, phones and WiFi access points. Deploy most recent image on ILO official PCs and ensure they are running official antivirus software. Clean personal computers (PCs) of viruses and spyware upon instruction from HQ. Update the PC hardware inventory in accordance with HQ recommendations. Deploy and configure official mobile phones and tablets. Configure PCs to run the enterprise resource planning (ERP) system and other enterprise applications.
    5. Grant access rights to file systems and applications through groups based on established naming conventions and standards. Clean up file systems. Inform staff of mailbox and file system quotas and assist them with compliance. Assist users to remove unnecessary personal data files and duplicates. Back up data stored on non-centralized infrastructure in compliance with applicable standards.
    6. Log tickets describing technical problems that cannot be resolved locally and escalate to Senior IT Assistant/IT Officer in the office.
    7. Deploy software through the System Centre Configuration Manager (SCCM). Remove inappropriate software. Remove and replace legacy software as it becomes obsolete.
    8. Keep abreast of relevant ICT rules, regulations, policies, procedures, guidelines and processes. Share information with and provide guidance to staff, reinforcing the need to observe ICT standards. Participate in ICT-related meetings and workshops.
    9. Provide other ICT support services including setting up video conference equipment, organizing logistics for deployment of ICT hardware in support of meetings.
    10. Perform other relevant duties as assigned.

      Minimum Requirements

      Education

      Completion of secondary school education.

      Experience

      Minimum of five years of IT work experience in a range of support functions.

      Languages

      Excellent command of an English an official language of the Organization. Working knowledge of another official language of the Organization and an official national language of the duty station.

      Knowledge and Competencies (technical/behavioural)

      Knowledge of ICT security principles and practices.
      Knowledge of operating systems, enterprise applications, networks and ITIL processes.
      Excellent knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.

      In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:

      Ability to interpret and work within the applicable rules, regulations, policies and procedures.
      Ability to adapt quickly to new software and systems.
      Ability to follow incident management processes.
      Troubleshooting and problem-solving skills.
      Accuracy and attention to detail.
      Confidentiality and a sense of responsibility to maintain data integrity.
      Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.

      Recruitment process

      Please note that all candidates must complete an on-line application form. To apply, please visit ILO People. The system provides instructions for online application procedures.

      Fraud warning

      The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

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