A job description is a written statement that describes the employee's role and responsibilities. The role and responsibilities shall be executed within the NRC framework. The job description facilitates the recruitment process by stating the necessary competencies. It is mandatory for all positions.
1. Role and responsibilities
The Urban displacement Out of Camp (UDOC) Technical Assistant will be responsible for the day-to-day implementation of UDOC activities, data collection, data entry, filing, archiving , assessment, preparing reports, etc.
Generic responsibilities
1. Ensure compliance with NRC policies, guidelines, standards and donor requirements
2. Ensure adherence to UDOC strategy, tools, handbooks, guidelines and standards
3. Implement activities according to established plan of action
4. Promote and share ideas for technical improvement and further program development
S. Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist
Specific responsibilities
โข Assist with receive incoming calls from beneficiaries/hotline and make outgoing calls to the latter according to needs
โข Receive, distribute and keep records of brochures distributed, mails, documents and reports and perform ย ย other duties in UDOC centers
โข Complete administrative tasks such as data entry of intake forms, translation, taking minutes, drafting letters, etc.
โข Contribute to formulating report analysis
โข Ensure proper documentation of project supporting documents a
โข Provide services in person or through remote modalities
โข Contribute to outreach activities, needs identification, response planning as assigned by Line manager
โข Ensure safe identification and referral of persons in need of a specific service
โข Conduct field visits and develop proper reports
โข Provide inputs to documents (i.e. briefing notes, case studies)
โข Contribute to the development of tools and procedures
โข Contribute to coordination with local partners and key stakeholders
โข Coordinate activities with other NRC programs
โข Ensure proper communication with local authorities, NGOs, UN Agencies and other actors regarding legal aid ย ย provision when assigned
โข Assist with administrative/logistics/finance tasks whenever required
โข Prepare weekly and monthly plans and reports, upon agreement with line manage
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
โข NRC UDOC team
โข NRC Advocacy and Communication team
โข NRC CCs program staff (e.g. PM, PCs, POs, PAs)
โข NRC support unit staff (e.g. administration, finances, logistics)
Scale and scope of positionย
Staff: ย ย ย ย ย ย ย ย ย ย ย ย ย N/A
Stakeholders: ย ย ย ย ย ย Beneficiaries, 1/NGOs, local authorities, UN Agenciesย
Budgets: ย ย ย ย ย ย ย ย ย ย N/A
Information: ย ย ย ย ย ย ย Share Point, OneDrive, Office 365, OKTA, KOBO, Unit 4, NRC People
Legal or compliance: ย Terms of Employment, Code of Conduct, Basic Rules on Data Protection
2. Competencies
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
โข Bachelor's degree in social science, admin or similar areas
โข Minimum 2 years of relevant work experience
โข Experience working in similar roles in humanitarian/recovery context
โข Previous experience from working in complex and volatile contexts
โข Documented results related to the position's responsibilities
Context related skills, knowledge and experience (shall be adapted to the specific position):
โข Good knowledge of the context in Ukraine
โข Experience of working in community-based initiatives and activities
โข Experience of working in NGOs, CSOs or public service is an asset
โข Experience of working in the field with displaced and/or vulnerable groups and communities
โข Knowledge of the software programs (MS Word, Excel, PowerPoint)
Behavioral competencies (max. 6)
These are personal qualities that influence how successful people are in their job. NRC's Competency Framework states 12 behavioral competencies, and the following are essential for this position:
โข Handling insecure environments
โข Working with people
โข Coping with change
โข Planning and delivering results
โข Communicating with impact and respect
โข Analyzing