Danish Refugee Council, one of the worldโs leading humanitarian NGOs, is currently looking for a highly qualified Support Services Officer
About the job
The Support Services Officer is responsible for supporting operational compliance with DRCโs Operations Handbook. The role focuses primarily on procurement and HR functions within the Somaliland office, while also offering support to safety and logistics operations at the area level.
Your main duties and responsibilities will be:
Supply Chain
Ensure all procurement processes comply with DRCโs Operations Handbook. Maintain and update area procurement plans in collaboration with program teams on a quarterly basis. Lead ITB/RFP procurement processes at the area level in coordination with Country Supply Chain. Process PRs & POs via DRC Dynamics for BH/Line Manager approvals. Coordinate with the Country Office for supplier vetting and registration. Ensure timely delivery of goods/services and prompt processing of supplier payments. Conduct quality and quantity checks on deliveries; ensure required documentation (GRN, product receipts) is completed. Ensure value for money in all single-source procurement activities. Draft procurement contracts and framework agreements for managerial review and approval. Manage contract amendments as needed and maintain an updated contracts schedule. Keep procurement files audit-ready and ensure proper documentation is uploaded to SharePoint under the SL/HGA folder. Responsible for overseeing efficient warehouse operations, including inventory control, storage, documentation, and compliance with organizational policies and safety standards Support asset management by maintaining an up-to-date register and tagging new assets. Manage DRC and rental vehicle management, allocation, and maintenance. Oversee day-to-day logistics operations in the Somaliland Area Office, ensuring compliance with DRCโs logistics procedures. Oversee and support the Logistics Assistant in executing day-to-day logistics operations. Ensure proper planning and tracking of goods movement in collaboration with the Logistics Assistant and relevant program teams. Review and verify logistics documentation (e.g., waybills, delivery notes, GRN fuel documents and Log sheets) for completeness and compliance before submission. Monitor vehicle usage and maintenance schedules in coordination with the Logistics Assistant to ensure optimal fleet management. Provide timely and regular supply chain reports to the Area Manager and Country Office on a Monthly basis and upon request. Mentor and coach other SC staff in the Area office.HR and Administration
Assist the Area Manager in maintaining updated staff personnel files. Support the onboarding and exit processes of Somaliland National staff under the guidance of the Area Manager. With support from AM assist the annual registration renewal process for Somaliland office. Review all area-level Recruitment Instruction Form (RIF) for casual and enumerator recruitment. Maintain and update the casual and enumerator rosters for the Somaliland office. Draft casual contracts for Area Manager approvals. Prepare staff contract renewal/extension letters for AM review and CD approvals. Create and maintain a comprehensive filing system, including the archiving of key documents.Safety
Assist the Head of Safety/CO Safety team in security risk assessment for area office staff movements. Support the security briefing and orientation of new staff and visitors from CO/Other AOs. In collaboration with HoSS & AM draft and disseminate as required SMS alert advisories for DRC Somaliland staff in the staff WhatsApp group when relevant and significant security incidents occur, or elevated threat levels are reported. Oversee the Area staff movement and ensure all movements are conducted in-line with the DRC Somalia/Somaliland Programme Field Travel Safety and Security SOPsDRC Dynamics
Heavy User role in DRC Dynamics (ERP System) โ HR module and deliver tasks as per the defined DYN roles and responsibilities.
In this position, you are expected to demonstrate DRCโ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
Contract length: 12 months
Band: Employment Band Non-management H2
Work location: Hargeisa
Start date: 7th September 2025
Reporting to: Area Manager
Salary and conditions will be in accordance with Danish Refugee Councilโs Terms of Employment for
employees on national contract.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 27th August 2025
For more information about the Danish Refugee Council, please visit our website drc.ngo.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes