Support Coordinator Libya Tripoli

Role and responsibilities

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

The purpose of the Support Coordinator is to coordinate the support functions at an Area Office and off load the Area Manager on support functions. 

Generic responsibilities 

1. Line management for support staff such as Finance, HR & Admin and Logistics 
2. Member of the Area Management Group
3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
4. Provide input on operational support to Area Plan of Action, and to coordinate and align operational support with programme plans at Area level
5. Responsible for ensuring quality support to project implementation.
6. Facilitate Area Support Budget, area level budgets, including support cost
7. Responsible for Implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
8. Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)
9. Promote the rights of IDPs/returnees in line with the advocacy strategy 
10. Actively promote PSEA (Protection from Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

    Specific responsibilities 

    • Accountable for the day to day operations of HR, Admin, Finance and Logistics units at the Area Office, managing the day-to-day support tasks
    • Minimum bi-monthly documented 1:1s with direct reports. Responsible for Work and Development plan (WDP) of all direct reports.
    • Provide input to Country Office for improvements/updates to existing policies and procedures, and recommendations for new guidelines and SOPs
    • Support HR in recruitment and training of support staff and ensure all new staff at the Area Office undergo an induction
    • Support HR to ensure area staff have access to the NRC People system and Kaya platform for mandatory training.
    • Follow up with all Area Line Managers to ensure WDPs are completed
    • Provide operational support to project implementation and oversee the supply chain to ensure project materials and goods are procured and supplied in a timely manner, following up daily and processing procurements when needed. Participate in committees as required.
    • Accountable for shared costs expenditures are in line with the Area Master Budget
    • Support to programme and finance teams to prepare for audits
    • Ensure that monthly reports from support departments are of required quality and submitted in a timely manner
    • Support in the development of SRA and adherence to the HSS policies in the area in close collaboration with the HSS staff
    • Ensure that all NRC premises in the area are equipped and secured according to NRCs policies and standards
    • Promote a positive, safe and inclusive work environment for all Area Office staff, including through effective staff feedback mechanisms
    • Represent NRC in relevant meetings and forums in Area when required
    • Support in monitoring and identifying compliance risks areas and mitigation measures, including spot checks, field visits and in depth reviews of documents and processes.
    • Ensure regular communication is maintained between the different departments and act as a mediator when necessary.
    • Schedule regular Area Support Meetings with all Area Support staff, prepare periodic progress reports for senior management highlighting relevant operational issues, and provide solutions.
    • Provide inputs to the area support strategy
    • Any other tasks as required by the line manager

      Critical interfaces

      By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: 

      • Support function: HR, Finance, Logistics Managers at country level 
      • Security: HSS manager at Country Level and HSS Coordinator, Officer and Assistant at Area Level 
      • Programmatic operations support: CC Project development Managers and Coordinators at Country Level and all Project Staff at area level.

        Scale and scope of positionStaff:8 staff - Field Office Team Leader; Logistics, HR and Finance staff in TripoliStakeholders:Banks; CBL; MoL; Tax department; Social Security department Budgets:Area Support Budget Information:Agresso, NRC PEOPLE, IntranetLegal or compliance:Vendors; Banks; Submitting tax and social security payments; labour law

         

         

         

         

        📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

        ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

        Competencies

        Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

        1. Professional competencies 

        These are skills, knowledge and experience that are important for effective performance. 

        Generic professional competencies: 

      • Experience from working as a Support or Operations Coordinator in a 
    • humanitarian/recovery context
11. Previous experience from working in complex and volatile contexts

Context/ Specific skills, knowledge and experience: 

2. Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: